What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira pricing

Starting Price:

US$7.50/month
  • Yes, has free trial
  • Yes, has free version

Jira has a free version and offers a free trial. Jira paid version starts at US$7.50/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Jira support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization
View 6 more
Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization

Features of Jira

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bar Chart
  • Budgeting/Forecasting
  • Bug/Issue Capture
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management Software
  • Cloud Computing
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Create Subtasks
  • Customizable Dashboard
  • Dashboard Software
  • Data Connectors
  • Data Import/Export
  • Data Visualization Software
  • Debugging
  • Deployment Management
  • Document Management Software
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • File Sharing Software
  • For Developers
  • For IT Project Management
  • Forecasting
  • Forms Automation Software
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Graphical User Interface
  • Idea Management Software
  • Integrated Development Environment
  • Inventory Management Software
  • Issue Management
  • KPI Monitoring
  • Kanban Board
  • Marketing Automation Software
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Lifecycle Management Software
  • Product Roadmapping
  • Productivity Tools
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Tracking Software
  • Quality Assurance
  • Recurring Tasks
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management Software
  • Resource Scheduling
  • Risk Management Software
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management Software
  • Sprint Planning
  • Stakeholder Defined Attributes
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Traceability
  • Vacation/Leave Tracking
  • Vendor Management Software
  • Version Control
  • Visual Workflow Management
  • Visualization
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

Alternatives to Jira

A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way. Learn more about Trello
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
GitHub enables development teams to collaborate, and review and manage code within a DevOps pipeline and built-in code security. Learn more about GitHub
ServiceNow Customer Service Management is built for the digitally connected service economy.
Solution that lets users manage projects and commands, organize their cooperation with customers, and control their work performance.
Collaborative, lightweight project management tool, brought to you by the experts in agile software development.
Asana is the easiest way to organize and manage work across teams at scale. See why Asana is a top performer on Capterra. Learn more about Asana
Trusted by millions, Basecamp puts everything you need to get work done in one place.

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nicholas
Nicholas
Life & Micro Insurance Manager in Kenya
Verified LinkedIn User
Insurance Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Jira, Functional and Effective Software

5.0 last month New

Pros:

Jira helps me manage my work and time. My daily work process shows in Jira and this is very easy to track my productivity. The software is very flexible and I can customize reports and fields to fit my liking. The IU is very easy to use and looks clean. Easy time tracking, gives insight of what the team members have been working on and how projects are progressing. Integrates well with other softwares like Slack.

Cons:

My 9years have been nothing short of wonderful. Nothing major I dislike about Jira

Deepanshu
Senior Software Engineer in India
Computer Software, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Jira offers a comprehensive range of project management services.

5.0 2 months ago New

Comments: From last 3 years, I am using Atlassian products especially Jira. With ease, I am managing my agile and software development products in Jira. This tool offers a vast variety of services/functionalities which really helped me a lot to manage my project and activities on a daily basis. Scrum/kanban board, automation, service desk/issue collectors & integration with other applications like servicenow, slack etc helps me to keep track of all the info at one place. The integration of Jira with other applications like Servicenow, slack, github etc helps me to keep track of all the info at one place. With Github integration, I can manage my repos and pull requests info on Jira issues. Jira slack integration helps to get the notifications each time an issue gets created in my Jira project. Jira Servicenow integration is great functionality for Incident management tracking in Jira.

Pros:

The best thing about this tool is that it offers you so much functionalities that makes your day to day work easier to manage and you can easily keep track all the project info at one place. Integration with other applications is one of the great functionality what this tool offers.

Cons:

There are limited automations functionalities this software has to offer. While the project is software type, it does not offer you the automations functionalities. Other than that, this tool is a one stop solution for all your project needs.

Alternatives Considered: Zoho Sprints

Reasons for Switching to Jira: Jira is my preferred option over Zoho because of their superior user interface and user experience.

gary
Product Manager in UK
Telecommunications, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

dont Jira the reaper

3.0 2 months ago

Comments: Market leader that have just got lazy.....so much potential and havent seen a new valuable feature in years.

Pros:

For scrum and development cycles it is very very good

Cons:

From a product management POV it does not have any of the features or flexibility available. Customising is a massive headache...everything you think you should be able to do is actually not possible and it takes a huge amount of time to source and research topics in help section. Very frustrating

Verified Reviewer
Product Owner in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Highly flexible Agile project management tool but a little complicated to use.

4.0 3 months ago

Comments: I love using Jira as I can configure it as per my project's needs and I highly recommend this tool if your team is following 'Agile Development' process.

Pros:

I have been using Jira from last 5+ years now for Backlog management, Requirements management, Bug tracking and creating Dashboards for project review meetings with leadership. It's extremely flexible tool where you can configure your own workflows and customize it as per your project's needs. It's my go-to Agile project management tool (especially for Scrum). It's so easy to create and manage user stories, bugs, technical tasks etc. You can tag your user stories as per Epics and Features, you can also add labels to each ticket. You can track the status of any ticket and also see the bandwidth allocation of various teams. In JIRA, you can add advanced search filters to view only those user stories that has particular combination of fields (like specific assignee, status, epic name etc.). Moreover, JIRA Dashboard provides a bird's eye view of the overall project status which gives the real time visibility to you and the leadership team. The UI is very clean and simple and it makes Agile Development very productive, once you get the hang of it. Plus, it's very well integrated with many popular apps like Google workplace, workday, slack etc. But there is definitely a steep learning curve with Jira. The success of this product largely depends on how your management/leadership standardize various processes and workflows within Jira.

Cons:

Jira doesn't allow you to add multiple assignee on one user story, and this becomes a concern when multiple developers are working on one story. Also, it's hard to get support from Atlassian when you are facing some technical issues. Additionally, in my experience, I have found that as Jira provides great level of customization, it can become really messy, if multiple management styles are involved during project planning phase. The workflows can get overly complicated and as a Product Owner, you find yourself stuck in updating the ticket statuses all day long.

Enrique
Enrique
CTO & CIO in Spain
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

There are many programs to manage projects and teams, but they are not Jira

4.0 last month New

Comments: As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

Pros:

I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

Cons:

Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

Alternatives Considered: Trello

Reasons for Choosing Jira: It is expensive to maintain and you never get the ease of use and tools of software of this quality.

Reasons for Switching to Jira: It is more complete for incident management, priorities integrates better with other solutions