---
description: Learn more about Octadesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Octadesk Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Octadesk](/software/192993/octadesk)

# Octadesk

Canonical: https://www.capterra.ca/software/192993/octadesk

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/192993/octadesk?page=2)

> Octadesk is a customer service software that centralizes requests and conversations across sales, presales, and support teams.
> 
> Verdict: Rated **4.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Octadesk?

Customer support teams and sales teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 6 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 3.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Octadesk
- **Location**: Sao Paulo, Brazil

## Commercial Context

- **Starting Price**: R$687.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Brazil

## Features

- Customer History
- Interaction Tracking
- Multi-Channel Communication

## Integrations (2 total)

- HubSpot CRM
- Pipedrive

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6406 reviews)
5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "A formidable tool to organize your company's communication channels" — 4.0/5

> **James** | *July 12, 2022* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: The biggest advantage of all is to unite numerous types of chat in one place. We use facebook, instagram, whatsapp chat and the virtual store's own chat. It has link with official whatsapp API. There are alternatives to register numerous users. The way in which it allows the creation of bots to pre-service customers is very intuitive.
> 
> **Cons**: It has some instabilities that disconnect all social networks and it is necessary to reconnect from time to time. Sound alerts are considered weak by our team
> 
> We have used octadesk for a long time, and it has always been our ally to unite all our means of contact. We learned to communicate a little better with the octadesk support team and reduced our problems.

-----

### "Praticidade e preço justo" — 5.0/5

> **Tamiris** | *March 17, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: É uma ferramenta super fácil de utilizar. Em poucos dias concluímos toda a implantação sem problemas. Toda a configuração foi feita de forma prática também por nossa equipe que não tinha muito conhecimento, mas mesmo assim conseguimos configurar.
> 
> **Cons**: Algumas integrações não são nativas e precisam ser feitas via API. As ferramentas e recursos nativos costumam facilitar a vida de equipes pequenas e com recursos escassos.
> 
> Atendeu muito bem a necessidade da empresa. Conseguimos centralizar os atendimentos em uma só ferramenta de uma forma simples, e isso não acontecia antes na empresa.Antes de adquirir o Octadesk usávamos uma outra ferramenta chamada Global Bot, que é uma ferramenta apenas de bot. É muito boa, porém não integra as demais ferramentas, como acontece no Octadesk.

-----

### "Using octadesk daily has benefits but needs improvement" — 4.0/5

> **Thallia** | *November 30, 2022* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: The way it looks like WhatsApp great for business
> 
> **Cons**: It has many instabilities very often it is offline and takes a long time to be resolved
> 
> Be part of a company that has Octadesk to carry out communication with the customer, it is a very easy to use application but with some instabilities that need to be improved.

-----

### "utilizaçÕ DO oCTADESK" — 5.0/5

> **MARIA Amanda** | *April 5, 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: PRATICIDADE,  sem complicações de uso no dia dia
> 
> **Cons**: Feramenta  super pratica e facil de usar

-----

### "Bom custo x benefício" — 3.0/5

> **Fernando** | *November 15, 2022* | E-Learning | Recommendation rating: 7.0/10
> 
> **Pros**: Custo. Comparado com outros serviços como Freshdesk e Zendesk, esse foi o que melhor me atendeu por um menor preço
> 
> **Cons**: As falhas praticamente diárias. Durante o último ano tivemos muita dificuldade, com lentidões, quedas e indisponibilidade do serviço.
> 
> Eu já uso o Octadesk há mais de 4 anos. Usei primeiro em uma startup chamada EduQC, depois usei numa integração com uma faculdade chamada IESB e usei na Folha Dirigida. De uma maneira geral, atende bem. O problema principal são as quedas e lentidões que no último ano foram bem mais frequentes.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/192993/octadesk?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/192993/octadesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192993/Octadesk/> |
| en-AE | <https://www.capterra.ae/software/192993/octadesk> |
| en-AU | <https://www.capterra.com.au/software/192993/octadesk> |
| en-CA | <https://www.capterra.ca/software/192993/octadesk> |
| en-GB | <https://www.capterra.co.uk/software/192993/octadesk> |
| en-IE | <https://www.capterra.ie/software/192993/octadesk> |
| en-IL | <https://www.capterra.co.il/software/192993/octadesk> |
| en-IN | <https://www.capterra.in/software/192993/octadesk> |
| en-NZ | <https://www.capterra.co.nz/software/192993/octadesk> |
| en-SG | <https://www.capterra.com.sg/software/192993/octadesk> |
| en-ZA | <https://www.capterra.co.za/software/192993/octadesk> |
| pt | <https://www.capterra.com.br/software/192993/octadesk> |
| pt-PT | <https://www.capterra.pt/software/192993/octadesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Octadesk","description":"Octadesk is customer service software that centralizes multiple communication channels into one interface. The software helps companies streamline and optimize sales, customer support, and post-sales processes. Key features of Octadesk include chatbots, a knowledge base, SLA management, and omnichannel support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4c9d8147-9a1d-4a69-8877-49fde51c693d.webp","url":"https://www.capterra.ca/software/192993/octadesk","@id":"https://www.capterra.ca/software/192993/octadesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":6},"offers":{"price":"687","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/software/192993/octadesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Octadesk?","@type":"Question","acceptedAnswer":{"text":"Octadesk is customer service software that centralizes multiple communication channels into one interface. The software helps companies streamline and optimize sales, customer support, and post-sales processes. Key features of Octadesk include chatbots, a knowledge base, SLA management, and omnichannel support.","@type":"Answer"}},{"name":"Who Uses Octadesk?","@type":"Question","acceptedAnswer":{"text":"Customer support teams and sales teams.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/192993/octadesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Octadesk","position":3,"item":"/software/192993/octadesk","@type":"ListItem"}]}]}
</script>