--- description: Learn more about Refiner pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.ca/software/192855/refiner Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/192855/refiner?page=2) > Refiner is in-app survey software that enables businesses to collect user feedback through web and mobile app surveys. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Refiner? SaaS companies, fintechs, edtechs, marketplaces, product managers, growth marketers, customer success teams, and researchers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 8 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Refiner - **Location**: Paris, France - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Refiner offers three pricing plans (Essentials, Growth, and Enterprise) with usage-based pricing based on Monthly Active Users. A free version and a 30-day free trial (no credit card required) are available. Pricing starts at $99/month for Essentials and $239/month for Growth, with custom pricing for Enterprise. Payments are accepted in USD, EUR, and GBP. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Andorra, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 28 more ## Features - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Data Visualization Software - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Question Branching - Question Library - Reporting/Analytics - Segmentation - Skip Logic - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - URL Customization - Visual Analytics ## Integrations (23 total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) - [Survey Tools](https://www.capterra.ca/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [NPS Software](https://www.capterra.ca/directory/32075/nps/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Broadly](https://www.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *March 18, 2026* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Cons**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *November 14, 2025* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Cons**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *August 7, 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Cons**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *July 7, 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Cons**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *November 13, 2022* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Cons**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/192855/refiner?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/192855/refiner) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data