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What Is Movidesk?

A Movidesk é um software completo de atendimento ao cliente que centraliza sua comunicação, aumenta a produtividade da sua equipe e evolui a sua gestão com mais de 75 indicadores.
O Movidesk tem tudo que você precisa para estruturar o seu atendimento:
-Completo e com uso ilimitado por usuário;
-Se adapta às necessidades da sua organização;
-Empresa 100% brasileira;
-Time de especialistas dedicado para implementar o software de um jeito fluido e seguro;
-Satisfação garantida: CSAT médio de 95%.

Who Uses Movidesk?

A Movidesk atende aos requisitos complexos de empresas B2B (pequenas, médias e grandes organizações). O produto está disponível para uso simultâneo em inglês, espanhol e português. CCPA/RGPD.

Movidesk Software - Home Console
Movidesk Software - Configurable
Movidesk Software - Configurable
Movidesk Software - Dashboard

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Reviews of Movidesk

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.4
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
20%
Vanusa
Support Coordinator in Brazil
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

With an affordable price, it meets the needs of service management very well.

5.0 3 years ago

Comments: When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Pros:

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Cons:

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.

Emilio Joaquín
Customer Success and Implantation Analyst in Brazil
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy attendance control

4.0 4 years ago

Comments: After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

Pros:

It has a very easy to use and understand interface, allows you to quickly consult the necessary information.

Cons:

There are a lot of settings and settings to start using the software.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Acessos diários e gestão de usuários

5.0 11 months ago

Comments: nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos.

Pros:

a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente

Cons:

a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários

Gleibson
Gestor in Brazil
Information Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Avaliação

5.0 last year

Comments: Tem sido no geral uma experiência positiva, mas com pontos a melhorar.

Pros:

Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.

Cons:

relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.

Renan
Analista de TI in Brazil
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Melhor ferramenta de Helpdesk!

5.0 4 years ago

Comments: Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

Pros:

Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.

Cons:

Algumas melhorias de layout, mas nada que afete a usabilidade.