--- description: Learn more about Dialpad pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.ca/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/190976/dialpad-sell?page=2) > The AI-native platform for customer experience, where conversations become action. > > Verdict: Rated **4.2/5** by 570 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 570 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - Agent Interface - Alerts/Notifications - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Caller ID - Campaign Management Software - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Conversation Intelligence - Dashboard Software - File Transfer - Goal Setting/Tracking - IVR - List Management - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Sentiment Analysis - Speech Recognition Software - Training Management - VoIP Software - Voice Mail ... and 7 more features ## Integrations (58 total) - Abstrakt - Alexa - AzureDesk - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... and 43 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.ca/directory/30680/inside-sales/software) - [Sales Enablement Software](https://www.capterra.ca/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (360 reviews) 3. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (467 reviews) 5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Reviews ### "Good phone system, never had any issues" — 5.0/5 > **Alex** | *June 16, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use app, texting (sending and receiving), support and considerate pricing. We also lave the recording and transcribing feature. > > **Cons**: Sometimes the process for getting a new number is a bit tricky, but this is because of regulations for specific countries. ----- ### "Great tool for Remote CX Teams" — 4.0/5 > **Mac** | *August 1, 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. > > **Cons**: Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. ----- ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *August 8, 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *May 25, 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Cons**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Meh\!😑 limited integration capabilities, difficult to get support" — 3.0/5 > **Ariel** | *June 5, 2025* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. > > **Cons**: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly > > My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.ca/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data