17 years helping Canadian businesses
choose better software
Tekmetric
What Is Tekmetric?
A modern approach to shop management that’s easy to navigate and runs on the cloud. Gain the flexibility needed to innovate and grow your business—and still be there for the things that matter most in life. Integrate with industry-leading solutions; stand out with features you can’t find anywhere else: true two-way texting, interactive digital vehicle inspections, and real-time reports. Shops that run on Tekmetric lead the industry in customer care, shop profitability, and community involvement.
Who Uses Tekmetric?
Independent shops and auto repair shop franchises who want to drive the auto repair industry forward. Large or small, Tekmetric can scale to meet your needs and achieve your business goals.
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Reviews of Tekmetric
Fantastic Automotive Shop Management System
Comments:
Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports.
If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.
Pros:
Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.
Cons:
There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.
Tekmetric Response
5 years ago
Christian, it's always a pleasure working with you and your dad.
Alternatives Considered:
The Best Shop Management System - Hands Down
Comments: With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process.
Pros:
What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market.
Cons:
The ability to send and receive images in the texting system.
Tekmetric Response
2 years ago
Hey Joe! Thank you for the fantastic review. We love to hear that your shop is seeing success after implementing Tekmetric and not only your team is finding the program beneficial but so are your customers. That is wonderful to hear! Also, I just wanted to make sure that you saw with our latest release that you can now send pictures via text message. If you have any problems access this please contact our team at 832-930-9400 and they can help!
Alternatives Considered:
Not actually faster
Comments: Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.
Pros:
Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.
Cons:
The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.
Why switch?
Comments: Being able to better direct time and energy . building custom reports and inspections.
Pros:
Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.
Cons:
My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.
Tekmetric Response
3 years ago
Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.
Alternatives Considered:
Great product for automotive repair shop, highly recommended
Comments: Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us
Pros:
User friendly Did not take a rocket scientist to learn how to use this software.
Cons:
Can't think of anything I don't like about this software
Tekmetric Response
3 years ago
Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric.
