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What Is Parcel Tracker Mailroom?
Internal parcel tracking software for residential, student housing, co-working offices, universities and more.
Quickly scan packages received at the reception/mailroom using a smartphone camera, automatically notify recipients and collect their e-signatures for proof-of-pickup. Works with all couriers and hand-written parcel labels.
Who Uses Parcel Tracker Mailroom?
Parcel Tracker is for receptions and mailrooms. Our clients are University Mailrooms, University halls, Student Housing, BTR, Residential, Residential Luxury, Co-working, Corporate Offices
Where can Parcel Tracker Mailroom be deployed?
About the vendor
- Deepfinity
- Located in London, UK
- Founded in 2016
Parcel Tracker Mailroom support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
Parcel Tracker Mailroom pricing
Starting Price:
- Yes, has free trial
- No free version
Parcel Tracker Mailroom does not have a free version but does offer a free trial. Parcel Tracker Mailroom paid version starts at US$130.00/month.
Pricing plans get a free trialAbout the vendor
- Deepfinity
- Located in London, UK
- Founded in 2016
Parcel Tracker Mailroom support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
Parcel Tracker Mailroom videos and images
Features of Parcel Tracker Mailroom
Reviews of Parcel Tracker Mailroom
Faster parcels means happier me
Pros:
Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life.
Cons:
The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next.
The Mail Room Game Changer...
Comments: Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up.
Pros:
This software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.
Cons:
There isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these.
Deepfinity Response
4 years ago
Thank you for the great feedback. We'll keep you posted as our new tools come out!
Community Assistant
Comments: My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements
Pros:
Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out
Cons:
What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.
Essential for managing student parcels
Pros:
Quick scanning of parcels in a busy mailroom. Easy notification email system for collections.
Cons:
Syncing between different ipads and computers could be improved.
Alternatives Considered: KxResidential
Switched From: KxResidential
Reasons for Switching to Parcel Tracker Mailroom: User interface and better pricing model
Effective and user friendly
Comments: Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.
Pros:
Great friendly and easy to use user interfaceEasy setup and configuration Reasonable costSmart technology at reading names and addresses from picturesMuch quicker to use than other tried parceling solutionsEffective at removing old data to comply with data retention policies
Cons:
Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.
Saved My Skin So Many Times
Comments: Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports.
Pros:
It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages.
Cons:
The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature.
It is a great app
Comments: Easy and simple to use. It's scanning and sending emails really quick. It's making our life easier.It is a great app to use. Convenient and secure, delivering right information to people. Sometimes can be tricky when it's scanning, maybe a bit of work on it, to be a bit faster into recognising the person.
Pros:
It is conventional, easy to use, secure and convenient.
Cons:
Syncing all the time :)Sometimes can work slow when scanning the bar code
Very easy to use and saves a lot of time
Comments: Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product!
Pros:
It is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device.
Cons:
My only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes.
Excellent system
Comments: So far so good!
Pros:
Awesome serviceEasy to useAlways adapting
Cons:
QR code scanning is now being introduced for ease
Great system, cost-effective and time saving.
Pros:
The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it.
Cons:
As of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries.
Parcel Tracker App
Comments: Saving the reception team a lot of time processing the parcels for sure.
Pros:
Love how simple the app is. Really easy to use, no faffing about. The students at the accommodation don't really need to do anything, which is half the battle with our old system! Once you have uploaded your address book, your'e good to go!
Cons:
I don't like that the students have to manually sign for their parcels, they have to do this on the reception mobile which means I have to clean it after every use for Covid safety reasons.
Excellent!
Comments: my overall experience is great! nothing i would change i find the ease of use excellent
Pros:
i really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times!
Cons:
it can be a little time consuming when adding new people onto the system
Parcel Tracker Wizard
Comments: A very thorough training session from [SENSITIVE CONTENT HIDDEN] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post.
Pros:
Easy to Use & to train others on the system
Cons:
It sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on
Deepfinity Response
4 years ago
Thank you for your feedback. We're looking to integrate with partnered service providers in the near future and will let you know once this happens!
great solution for us
Pros:
Easy to set up, and ongoing usage for us and students is easy - great option
Cons:
always after greater branding capabilities but still good
Parcel Tracker Review
Comments: It is so easy to use, and so convenient. Makes the task so much faster and enjoyable.
Pros:
It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved.
Cons:
The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good.
Excellent Service
Comments: The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.
Pros:
It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.
Cons:
It would be useful to have a product roadmap showing new features.
Easy and Fast
Comments: Overall, I still enjoy using Parcel Tracker!
Pros:
I like how simple it is to use. Everything is basically laid out for you step by step
Cons:
Sometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present
Sodexo loves parcel tracker
Pros:
Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.
Cons:
Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.
Excellent improvement to our parcel tracking
Comments: As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels.
Pros:
Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival
Cons:
The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings.
Easy and safe system
Comments: Fantastic ! the team loves it. Time saver !
Pros:
The ability to trace the parcels, the safe aspect of handling it daily. Environment safe and friendly, less paper less mistakes.
Cons:
The uploading of rooms location - A suggestion - a reminder to the residents send vie the software to remind them of the collection.
Cleaned up our Mail Room
Comments: Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business.
Pros:
Through Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten.
Cons:
I really wish I had found their platform sooner. I don’t really have anything negative to say.
Excellent product
Comments: Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT
Pros:
we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly
Cons:
the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception'
Excellent app
Pros:
quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too
Cons:
havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles
Parcel tracker makes parcel tracking as easy as ABC!
Comments: The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks.
Pros:
I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless.
Cons:
The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced.
Great Product
Pros:
It was great being able to allow all team members to access and sign out packages and track who signed them out
Cons:
There were not any features that did not serve our needs.