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What Is Parcel Tracker Mailroom?

Internal parcel tracking software for residential, student housing, co-working offices, universities and more.

Quickly scan packages received at the reception/mailroom using a smartphone camera, automatically notify recipients and collect their e-signatures for proof-of-pickup. Works with all couriers and hand-written parcel labels.

Who Uses Parcel Tracker Mailroom?

Parcel Tracker is for receptions and mailrooms. Our clients are University Mailrooms, University halls, Student Housing, BTR, Residential, Residential Luxury, Co-working, Corporate Offices

Where can Parcel Tracker Mailroom be deployed?

Cloud-based
On-premise

About the vendor

  • Deepfinity
  • Located in London, UK
  • Founded in 2016

Parcel Tracker Mailroom support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Bahamas, Bahrain, Brazil and 24 others

Languages

English

Parcel Tracker Mailroom pricing

Starting Price:

US$130.00/month
  • Yes, has free trial
  • No free version

Parcel Tracker Mailroom does not have a free version but does offer a free trial. Parcel Tracker Mailroom paid version starts at US$130.00/month.

Pricing plans get a free trial

About the vendor

  • Deepfinity
  • Located in London, UK
  • Founded in 2016

Parcel Tracker Mailroom support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Bahamas, Bahrain, Brazil and 24 others

Languages

English

Parcel Tracker Mailroom videos and images

Parcel Tracker Mailroom Software - Parcel Management App
Parcel Tracker Mailroom Software - Log parcels in seconds
Parcel Tracker Mailroom Software - Proof-of-collection
Parcel Tracker Mailroom Software - Automated Notifications
Parcel Tracker Mailroom Software - Advanced Analytics
View 6 more
Parcel Tracker Mailroom video
Parcel Tracker Mailroom Software - Parcel Management App
Parcel Tracker Mailroom Software - Log parcels in seconds
Parcel Tracker Mailroom Software - Proof-of-collection
Parcel Tracker Mailroom Software - Automated Notifications
Parcel Tracker Mailroom Software - Advanced Analytics

Features of Parcel Tracker Mailroom

  • Alerts/Notifications
  • Package Tracking
  • Routing
  • Signature Capture

Alternatives to Parcel Tracker Mailroom

Clear out your mailroom with our package logging and notification tool, Notifii Track. Perfect for residential & commercial property ma Learn more about Notifii Track
Building Logistics automates Delivery Management and logging packages by turning a smartphone or tablet into an AI-powered OCR scanner. Learn more about PackageX
Entrata® is the operating system that streamlines property management workflows with AI, automation, business intelligence, and more. Learn more about Entrata
Envoy Deliveries helps you manage your mailroom by simply taking a photo to log deliveries and automatically notify recipients.
Notifii Connect provides a powerful centralized communications hub to deliver community-wide SMS and Email messages
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
Conference management software with online registration and business analysis capabilities.
Urbantz is the #1 enterprise delivery management software in Europe. We help the largest retail and logistics brands deliver more.

Reviews of Parcel Tracker Mailroom

Average score

Overall
4.8
Ease of Use
4.9
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
19%
3
1%
Răzvan
Răzvan
User Experience Engineer in UK
Verified LinkedIn User
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Faster parcels means happier me

5.0 5 years ago

Pros:

Since our reception upgraded to the parcel tracker service, everything is now instant. It saves so much time and the concierge is now offering the parcels as soon as they arrive. It used to take a couple of hours “for processing” and now I get a notification and I have my parcels. I am really grateful parcel tracker exists in our life.

Cons:

The integration was seamless, concierge was really happy to use it and transition was easy. I can’t wait to see what’s next.

Greg
Business Improvement Manager in UK
Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

The Mail Room Game Changer...

5.0 4 years ago

Comments: Our experience has been great. The team behind Parcel Tracker have been a pleasure to work with and are the sort of open-minded individuals who take the time to understand what our specific needs are. They are also incredibly efficient in handling any issues when they arise, implementing quick fixes with no need for follow-up.

Pros:

This software has completely streamlined our process, freeing up time for our front-of-house teams, as well as providing our residents with a quick and easy parcel collection process. It is very intuitive meaning it can be implemented and trained out quickly with little disruption to daily operational processes.

Cons:

There isn't anything I dislike, however there is probably scope for additional tools... But I know Deepfinity are already looking at these.

Deepfinity Response

4 years ago

Thank you for the great feedback. We'll keep you posted as our new tools come out!

Queenly
Community Assistant in US
Primary/Secondary Education, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Community Assistant

4.0 3 years ago

Comments: My overall experience with Parcel Tracker is that it’s easy to use but I believe that a K use some improvements

Pros:

Well I like about the software the most is that It keeps you up-to-date letting you know how many packages you have in the system and how many packages you have logged out

Cons:

What At least like the most is that it sometime doesn’t always look at the packages correctly, when you scan the QR code.

Angus
IT and Data Assistant in UK
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Essential for managing student parcels

5.0 2 years ago

Pros:

Quick scanning of parcels in a busy mailroom. Easy notification email system for collections.

Cons:

Syncing between different ipads and computers could be improved.

Alternatives Considered: KxResidential

Switched From: KxResidential

Reasons for Switching to Parcel Tracker Mailroom: User interface and better pricing model

Fraser
IT and Data Manager in UK
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Effective and user friendly

5.0 2 years ago

Comments: Very pleased with this product. We receive thousands of parcels each year and the time saved by only requiring to take a picture of the address or barcode rather than typing in the details into a system is huge. The user interface is intuitive and very easy to use and we haven't encountered any issues to be concerned about.

Pros:

Great friendly and easy to use user interfaceEasy setup and configuration Reasonable costSmart technology at reading names and addresses from picturesMuch quicker to use than other tried parceling solutionsEffective at removing old data to comply with data retention policies

Cons:

Haven't encountered many so far. We've had a syncing issue once with the data showing on different devices but that was rare.

Kyle
GSA in UK
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Saved My Skin So Many Times

5.0 3 years ago

Comments: Very happy, it does it's job and nothing more, it does what it needs to do and it does it with around 75% accuracy. I enjoy the simple and well designed interface as well as the active development and detailed data exports.

Pros:

It keeps track of what I have and who has collected what and when. Great for Student accommodations and accusations of missing post as we can provide a real-time tine-line of the students collections. It also takes pictures when it recognizes a barcode. These pictures help greatly with locating and identifying missing packages.

Cons:

The developer keeps changing how the scanner works, breaking it, often it struggles recognizing the code and therefore not taking the valuable picture. Some sites have the ability to take a picture of the package regardless of the barcode. I really like that feature.

Nicoleta
Receptionist in UK
E-Learning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

It is a great app

5.0 2 years ago

Comments: Easy and simple to use. It's scanning and sending emails really quick. It's making our life easier.It is a great app to use. Convenient and secure, delivering right information to people. Sometimes can be tricky when it's scanning, maybe a bit of work on it, to be a bit faster into recognising the person.

Pros:

It is conventional, easy to use, secure and convenient.

Cons:

Syncing all the time :)Sometimes can work slow when scanning the bar code

Chris
Residence Administrator in UK
Education Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very easy to use and saves a lot of time

5.0 3 years ago

Comments: Overall this software is excellent, it saves a lot of time, is very easy to use and gives you much more time to do other work. If they can just work it to recognise names a little bit better this would be a perfect product!

Pros:

It is very easy to use, the user interface is good and it takes you minutes to learn what you need to do before you can start logging parcels. It emails residents automatically so all you need to do is scan the parcel and wait for the resident to come and collect it. You can get through stacks of parcels in minutes, this is saving me so much time I can now use to do other work. Collection is also very easy, the resident brings their QR code to you which will have been automatically sent to their email, you scan it and collect their package. Residents only have to sign once if they agree to this so this makes things even easier and very Covid friendly as you do not need to get multiple people to constantly touch the same device.

Cons:

My only negative with this software is it does tend to struggle a lot with recognising international names. I often have to enter the room number or name manually to find the resident I need is these cases. It is very easy to find people manually so this is not a big problem but it can be a little frustrating sometimes.

Tim
Residence Manager in UK
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent system

4.0 2 years ago

Comments: So far so good!

Pros:

Awesome serviceEasy to useAlways adapting

Cons:

QR code scanning is now being introduced for ease

Verified Reviewer
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great system, cost-effective and time saving.

5.0 5 years ago

Pros:

The product has significantly reduced the time our receptionists take to handle incoming packages. The feedback has been great both from our receptionists as well as users. This is a cost-effective and great product, I highly recommend it.

Cons:

As of now nothing to complain about. The customer support is excellent, quickly responding to all inquiries.

Georgina
Accommodation Manager in UK
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Parcel Tracker App

5.0 3 years ago

Comments: Saving the reception team a lot of time processing the parcels for sure.

Pros:

Love how simple the app is. Really easy to use, no faffing about. The students at the accommodation don't really need to do anything, which is half the battle with our old system! Once you have uploaded your address book, your'e good to go!

Cons:

I don't like that the students have to manually sign for their parcels, they have to do this on the reception mobile which means I have to clean it after every use for Covid safety reasons.

Rebecca
Sales Executive in UK
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent!

5.0 3 years ago

Comments: my overall experience is great! nothing i would change i find the ease of use excellent

Pros:

i really enjoy how you are able to take images of the parcels which is great when having to scan through so many during busy times!

Cons:

it can be a little time consuming when adding new people onto the system

John
Assistant Operations Manager in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Parcel Tracker Wizard

5.0 4 years ago

Comments: A very thorough training session from [SENSITIVE CONTENT HIDDEN] which was great, I love the programme in what it does for our team with regards to time efficiency across logging/processing parcels and post.

Pros:

Easy to Use & to train others on the system

Cons:

It sometimes sends double notifications and shows as two parcels to collect which can lead to confusion/ allegations etc You cannot multi scan easily, crashes often, does not update automatically from kx, the ability to scan multiple Qr codes on

Deepfinity Response

4 years ago

Thank you for your feedback. We're looking to integrate with partnered service providers in the near future and will let you know once this happens!

Michael
Head of Sales and Marketing in UK
Real Estate, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

great solution for us

5.0 2 years ago

Pros:

Easy to set up, and ongoing usage for us and students is easy - great option

Cons:

always after greater branding capabilities but still good

Alexandros
CSA in UK
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Parcel Tracker Review

4.0 4 years ago

Comments: It is so easy to use, and so convenient. Makes the task so much faster and enjoyable.

Pros:

It is so easy to search a resident on the system, and seamlessly scan and notify them of any parcels they have recieved.

Cons:

The design, and the speed. My workplace has a very good broadband, however parcel tracker is still quite slow sometimes. So maybe a boost would be good.

Adrian
Director in UK
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Service

5.0 3 years ago

Comments: The residents love how they can easily track their parcels and the system is safe and secure. I can high recommend this platform.

Pros:

It was so easy for our building manager to set the system up and it has really saved the reception staff a lot of time so they can focus on customer service.

Cons:

It would be useful to have a product roadmap showing new features.

Irish
Receptionist in US
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy and Fast

4.0 3 years ago

Comments: Overall, I still enjoy using Parcel Tracker!

Pros:

I like how simple it is to use. Everything is basically laid out for you step by step

Cons:

Sometimes the data can be inaccurate. It’ll say there is this many parcels but there’s at more or less parcels that’s present

Jack
GSA in UK
Consumer Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Sodexo loves parcel tracker

5.0 3 years ago

Pros:

Easy to use app, makes my job easier to manage parcels. Easy to add and modify user update information.Desk top version make it easier to see all parcels in one place.

Cons:

Sometimes the app can glitch and the codes don't get sent out to students. Issues with logging in sometimes if the same account been logged in for a while, the app kind of glitches and constantly reloads.

Colin
General Manager in UK
Higher Education Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent improvement to our parcel tracking

5.0 3 years ago

Comments: As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels.

Pros:

Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival

Cons:

The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings.

Cris
Operations Manager in UK
Hospitality, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy and safe system

5.0 4 years ago

Comments: Fantastic ! the team loves it. Time saver !

Pros:

The ability to trace the parcels, the safe aspect of handling it daily. Environment safe and friendly, less paper less mistakes.

Cons:

The uploading of rooms location - A suggestion - a reminder to the residents send vie the software to remind them of the collection.

Eric
Inventory Control Team Leader in US
Medical Devices, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Cleaned up our Mail Room

5.0 3 years ago

Comments: Working with their team to implement and then use the software was very easy and it was great that they were able to take our feedback to help customize Parcel Tracker to fit our business.

Pros:

Through Parcel Tracker we were able to streamline the package delivery and notification process. This in turn had people know to get their deliveries and kept boxes from sitting taking up space or getting forgotten.

Cons:

I really wish I had found their platform sooner. I don’t really have anything negative to say.

Laura
Sales and social media in UK
Higher Education Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent product

5.0 3 years ago

Comments: Up to now, i have been so impressed with this product it has completely changed our parcel system for the better, i dont even care how much it was, WORTH IT

Pros:

we have just introduced this in our student accommodation company and it is so impressive! the app is really easy to use and it is very clear. most importantly is SO secure, it is protecting you and the students, so everything is processed properly

Cons:

the email that goes out the students at first isnt very clear, you willl need to make sure you inform your tenants first of the system, might be better if it said something like 'your parcel is downstairs, go to reception'

Martyn
General Manager in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent app

5.0 2 years ago

Pros:

quickness, effortless, speeds up a task that used to take a while to do with the amount we get, always works too

Cons:

havnt found anything i dont like yet. Never had an issues using the app, works really well on all staff's mobiles

Maureen
Assistant Accommodation Manager in UK
Facilities Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Parcel tracker makes parcel tracking as easy as ABC!

5.0 3 years ago

Comments: The use of Parcel tracker at the student accommodation where I work saves me a lot of time handling the large volume of parcels received daily thereby giving me extra time for other tasks.

Pros:

I love the ease with which parcel can be scanned in, held and scanned out. The QR code sent as a notifier is an added level of security to ensure parcels are only collected by authorised individuals. Integration with our existing business process was also seamless.

Cons:

The App tends to update frequently. Even though the updates do not take long to complete, it will be nice if the frequency is reduced.

Mars
Assistant Production Manager in US
Entertainment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product

5.0 3 years ago

Pros:

It was great being able to allow all team members to access and sign out packages and track who signed them out

Cons:

There were not any features that did not serve our needs.