Commusoft
What Is Commusoft?
Commusoft is an all-in-one online workforce management software for the trades. Transform your installation workflows, revamp your maintenance operations, and reorganize your service jobs! Commusof Read more t helps trades businesses manage their customer database, quotations, jobs, team calendars, certificates and invoicing. We integrates with popular accounting packages such as Sage, QuickBooks and Xero. The Commusoft app is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet. Read lessWho Uses Commusoft?
Commusoft is an all-in-one online service software to manage your trades business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.
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Commusoft
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Reviews of Commusoft
Phil
Reliable, advanced, bespoke software that I genuinely couldn't run my business without.
Pros:
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.
Selena
Amazing
Comments: Brilliant, love it
Pros:
Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.
Cons:
Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)
Martin
Experience with commusoft
Comments:
When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.
Pros:
Customer data base, quick to find out what you have done at a property,
Cons:
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Commusoft Response
6 years ago
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
Simon
Alternatives Considered:
Exquisite
Comments: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.
Pros:
It covers almost everything we need from the diary, invoicing, estimating and key reporting.
Cons:
Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.
Lawrence
Great product, forever evolving and moving forward with our expectations
Comments: We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.
Pros:
The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.
Cons:
The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.
