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Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Commusoft Details

Commusoft

https://commusoft.co.uk/

Founded 2005

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Commusoft Software - Assets management
Commusoft Software - PPM management
Commusoft Software - Inventory management
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Commusoft pricing overview

See pricing plans

Commusoft does not have a free version but does offer a free trial. Commusoft paid version starts at US$59.00/month.

Starting Price

US$59.00/month See pricing details

Free Version

No

Free Trial

Yes, get a free trial

See pricing plans

Commusoft deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Commusoft Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking Software
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance Software
  • Facility Scheduling
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management
  • Workflow Management Software

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  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
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  • For Commercial and/or Industrial Electrical Contractors
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  • Job Scheduling
  • Job Tracking
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  • Mobile Access
  • Mobile Signature Capture
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  • Quotes/Estimates
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  • Comment Library
  • Commenting/Notes
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  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
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  • Data Synchronization
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Commusoft Reviews

Read all reviews

Overall rating

4.7/5
From 154 users reviews

Average score

Ease of Use 4.6
Customer Service Software 4.8
Features 4.6
Value for Money 4.6

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Read all reviews
Phil C.
Director
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017-11-20

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Pros: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Reviewer Source 
  • Reviewed on 2017-11-20
Harry P.
Director
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-08-27

"Review from a plumbing company"

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros: Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons: Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

  • Reviewer Source 
  • Reviewed on 2020-08-27
Michael S.
Director
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-05-13

"The best CRM for plumbing and heating engineers"

Comments: I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Pros: Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Cons: It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

  • Reviewer Source 
  • Reviewed on 2021-05-13
Martin C.
Heating engineer, Director
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2016-12-06

"Experience with commusoft"

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

by Commusoft on 2016-12-09

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Reviewer Source 
  • Reviewed on 2016-12-06
Jill M.
Office Manager
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021-03-15

"Brilliant Plumbing & Heating Software"

Comments: We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Pros: I like how the software can be accessed via any computer at any time of day.
I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Cons: I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

  • Reviewer Source 
  • Reviewed on 2021-03-15
Read all 154 reviews