Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Commusoft Details

Commusoft

https://commusoft.co.uk/

Founded 2005

Commusoft Software - 1
Commusoft Software - job and part status repor
Commusoft Software - Assets management
Commusoft Software - PPM management
Commusoft Software - Inventory management
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Commusoft pricing overview

See pricing plans

Commusoft does not have a free version but does offer a free trial. Commusoft paid version starts at US$59.00/month.


Starting Price

US$59.00/month See pricing details

Free Version

No

Free Trial

Commusoft deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Commusoft Features

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking Software
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance Software
  • Facility Scheduling
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management
  • Workflow Management Software

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  • API
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  • Activity Tracking
  • Alerts/Notifications
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  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inventory Management Software
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
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  • Real-time Updates
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  • Task Scheduling
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  • Historical Reporting
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  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
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  • Real-time Updates
  • Reminders
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  • Cost Estimating
  • Customer Database
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  • Customizable Branding
  • Customizable Forms
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  • Quotes/Estimates
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  • Activity Dashboard
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  • Audit Management
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  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature Software
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing Software
  • Project Management Software
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
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  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
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  • Customizable Branding
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Commusoft Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service Software 4.8
Features 4.6
Value for Money 4.5

Review software

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Write a Review!
Phil C.
Phil C.
Director
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017-11-20

"Reliable, advanced, bespoke software that I genuinely couldn't run my business without."

Pros: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

  • Reviewer Source 
  • Reviewed on 2017-11-20
Harry P.
Director
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020-08-27

"Review from a plumbing company"

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros: Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons: Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

  • Reviewer Source 
  • Reviewed on 2020-08-27
Keith R.
MD
Construction, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-07-19

"Great Product"

Comments: We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable.
The system is great, it helps reduce admin time and keeps the job statuses up to date.

Pros: It's portable so you can see what's going on from anywhere with internet.
You can capture a lot of information about jobs.
Ease of use when booking jobs

Cons: We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away.

  • Reviewer Source 
  • Reviewed on 2021-07-19
Martin C.
Heating engineer, Director
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 2016-12-06

"Experience with commusoft"

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor Response

by Commusoft on 2016-12-09

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

  • Reviewer Source 
  • Reviewed on 2016-12-06
Suzanne B.
Office Manager
Construction, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-09-01

"Small business game changer"

Pros: We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

Cons: It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

  • Reviewer Source 
  • Reviewed on 2021-09-01