What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

Where can Commusoft be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Commusoft
  • Located in Chicago, U.S.
  • Founded in 2005
  • Phone Support

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 6 others

Languages

English

Commusoft pricing

Starting Price:

£40.00/month
  • Yes, has free trial
  • No free version

Commusoft does not have a free version but does offer a free trial. Commusoft paid version starts at £40.00/month.

Pricing plans

About the vendor

  • Commusoft
  • Located in Chicago, U.S.
  • Founded in 2005
  • Phone Support

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 6 others

Languages

English

Commusoft videos and images

Commusoft Software - 1
Commusoft Software - job and part status repor
Commusoft Software - Assets management
Commusoft Software - PPM management
Commusoft Software - Inventory management
View 6 more
Commusoft video
Commusoft Software - 1
Commusoft Software - job and part status repor
Commusoft Software - Assets management
Commusoft Software - PPM management
Commusoft Software - Inventory management

Features of Commusoft

  • Accounting Integration
  • Accounting Software
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Scheduling Software
  • Asset Tracking Software
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Software
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Electronic Signature
  • Employee Database
  • Employee Scheduling Software
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Inspection Management
  • Inventory Management Software
  • Invoice Management
  • Job Costing Software
  • Job Management
  • Labor Forecasting
  • Location Tracking
  • Logistics Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing Software
  • Photo Capture
  • Preventive Maintenance Software
  • Project Management Software
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Routing
  • Scheduling Software
  • Service History
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Work Order Creation
  • Work Order Management

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Reviews of Commusoft

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
23%
3
2%
Phil C.
Phil C.
Director in U.K.
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5 5 years ago

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Harry P.
Director in U.K.
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Review from a plumbing company

5 2 years ago

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros:

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons:

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Martin C.
Heating engineer, Director in U.K.
2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Experience with commusoft

3 6 years ago

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros:

Customer data base, quick to find out what you have done at a property,

Cons:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Commusoft Response

6 years ago

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Steve T.
Director in U.K.
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

SR Hall ltd review of Commusoft

5 4 months ago

Comments: Absolute brilliant software and works well in our company.

Pros:

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Cons:

Set up was a bit tricky but support were brilliant.

Adam L.
Director in U.K.
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Commusoft is great

5 9 months ago

Comments: In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations.

Pros:

What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business.

Cons:

As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product