What Is Commusoft?

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, engineer diaries, certificates and invoicing, and it integrates with popular accounting packages such as Sage, QuickBooks and Xero. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.

Who Uses Commusoft?

Commusoft is an all-in-one online service software to manage your field service business: customer database, quotations, work orders, dispatch, assets, inventory, invoicing, payments and more.

Where can Commusoft be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Commusoft
  • Located in Chicago, U.S.
  • Founded in 2005
  • Phone Support
  • Chat

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 4 others

Languages

English

Commusoft pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • No free version

Commusoft does not have a free version but does offer a free trial. Commusoft paid version starts at US$59.00/month.

Pricing plans get a free trial

About the vendor

  • by Commusoft
  • Located in Chicago, U.S.
  • Founded in 2005
  • Phone Support
  • Chat

Countries available

Anguilla, Aruba, Bahamas, British Virgin Islands, Canada and 4 others

Languages

English

Commusoft videos and images

Commusoft video
Commusoft Software - 1 - thumbnail
Commusoft Software - job and part status repor - thumbnail
Commusoft Software - Assets management - thumbnail
Commusoft Software - PPM management - thumbnail
Commusoft Software - Inventory management - thumbnail

Features of Commusoft

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Commercial Properties
  • Contract/License Management
  • Customer Database
  • Customizable Forms
  • Customizable Reports
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Equipment Maintenance Software
  • Facility Scheduling
  • Fixed Asset Management Software
  • Historical Reporting
  • Inspection Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Predictive Maintenance
  • Preventive Maintenance Software
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Service History
  • Status Tracking
  • Task Management Software
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Vendor Management Software
  • Work Order Management
  • Workflow Management Software

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For Commercial and/or Industrial Electrical Contractors
  • GPS
  • Inventory Management Software
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Work Order Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
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  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Estimating
  • File Storage
  • GPS
  • Historical Reporting
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Service History
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Work Order Management
  • Workflow Management Software

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  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
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  • Contact Database
  • Cost Database
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
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  • Financing Management
  • GPS
  • Historical Reporting
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  • Invoice Management
  • Job Costing Software
  • Job Management
  • Job Tracking
  • Labor Rates
  • Maintenance Scheduling
  • Mobile Alerts
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  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Scheduling Software
  • Search/Filter
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  • Third Party Integrations
  • Work Order Management
  • Workflow Management Software

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
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  • Customer Portal
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • For HVAC Companies
  • Historical Reporting
  • Inventory Control Software
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  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
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  • QuickBooks Integration
  • Quotes/Estimates
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  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling Software
  • Service History
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
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  • Workflow Management Software

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature Software
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing Software
  • Project Management Software
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
  • Workflow Management Software

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling Software
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  • Client Portal
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
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  • Mobile Access
  • Mobile Signature Capture
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  • QuickBooks Integration
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  • Real Time Data
  • Real Time Reporting
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  • Contract/License Management
  • Cost Database
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  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Estimating
  • Fitting Management
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  • Invoice Management
  • Job Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Mobile Signature Capture
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  • Real Time Data
  • Real-time Updates
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
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  • Customizable Reports
  • Customizable Templates
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  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Templates
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  • Inspection Management
  • Interaction Tracking
  • Invoice Management
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  • Job Management
  • Job Scheduling
  • Job Tracking
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  • Material Ordering
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  • Mobile App
  • Photo Capture
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  • Customizable Forms
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Reviews of Commusoft

Read all 165 reviews

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.6

Reviews by score

5
125
4
37
3
3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Phil C.
Phil C.
Director in U.K.
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5 4 years ago

Pros:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Harry P.
Director in U.K.
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Review from a plumbing company

5 last year

Comments: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros:

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons:

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Robert B.
Robert B.
Director in U.K.
Verified LinkedIn User
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect Management System

5 last month New

Comments: Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

Pros:

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

Cons:

Some time keeping features. It only logs travel when travelling to the job, not returning.

Martin C.
Heating engineer, Director in U.K.
2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Experience with commusoft

3 5 years ago

Comments: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros:

Customer data base, quick to find out what you have done at a property,

Cons:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Commusoft Response

5 years ago

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

John M.
Owner in U.K.
Mechanical or Industrial Engineering, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Commusoft review

4 3 months ago

Comments: We really like it. We couldn't be without it now.

Pros:

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Cons:

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.