---
description: Learn more about CivicTrack pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CivicTrack Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Government Software](/directory/20048/government/software) > [CivicTrack](/software/189301/civictrack)

# CivicTrack

Canonical: https://www.capterra.ca/software/189301/civictrack

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/189301/civictrack?page=2)

> CivicTrack is Case Management Software with an in-built CRM. Affordable \& Easy-to-use Software serving Public Sector \& Nonprofits.
> 
> Verdict: Rated **4.1/5** by 20 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses CivicTrack?

\- Municipal, provincial/state and federal government officials looking for software to track their constituent needs and issues. 
- Nonprofits looking for an all-in-one software with case management.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 20 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Momentuum BPO

## Commercial Context

- **Starting Price**: $46.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- Case Notes
- Client Management
- Contact Management Software
- Document Management Software
- Donor Management
- For Government
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Scheduling Software

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Government Software](https://www.capterra.ca/directory/20048/government/software)

## Related Categories

- [Social Work Case Management Software](https://www.capterra.ca/directory/31462/social-work-case-management/software)
- [Nonprofit CRM Software](https://www.capterra.ca/directory/31515/nonprofit-crm/software)
- [Government Software](https://www.capterra.ca/directory/20048/government/software)
- [Human Services Software](https://www.capterra.ca/directory/30660/human-services/software)

## Alternatives

1. [NewOrg](https://www.capterra.ca/software/124958/neworg-management-system) — 4.8/5 (67 reviews)
2. [Casebook](https://www.capterra.ca/software/200357/casebook-platform) — 4.2/5 (86 reviews)
3. [Sumac](https://www.capterra.ca/software/144095/sumac) — 4.4/5 (132 reviews)
4. [InfoFlo](https://www.capterra.ca/software/96628/infoflo) — 4.5/5 (96 reviews)
5. [PlanStreet](https://www.capterra.ca/software/180084/planstreet) — 4.3/5 (44 reviews)

## Reviews

### "Great value, easy to learn and deploy." — 4.0/5

> **Verified Reviewer** | *August 10, 2023* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Accessible via browser, easy to deploy and manage. Data input is a breeze with dragging emails to create cases. Access control very flexible and you can easily add/remove/modify rights for users as needed.
> 
> **Cons**: Some fields are broken down in weird combination - for example Area Code and Telephone number on exports come out as seperate fields which always need to be combined. A phone number in 2023 is 10 digit.No ability to enter foreign addresses and phone numbers for contacts outside of Canada. Would be nice to be able to assign a case to multipule constituents and thus save time in reentering data.
> 
> It has been a very valuable tool for our office which is used daily to track calls, case files, correspondence.

-----

### "Very pleased" — 5.0/5

> **Randy** | *August 3, 2023* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: It keeps the office unified and also provides a very good filing and tracking process of on going cases and also case history
> 
> **Cons**: It does not have spell check built in. It would be helpful to look professional
> 
> easy to work with, unifies cases so that all staff can help each other and any staff can talk professionally to any constituent with background information.

-----

### "CivicTrack for constituency office use" — 2.0/5

> **Jaclyn** | *August 22, 2022* | Government Administration | Recommendation rating: 4.0/10
> 
> **Pros**: The intergration was good. Customer service responds most times and is receptive to suggections.
> 
> **Cons**: I don't klike the profile page and feel that it could be a lot better if the name of the constituent and their contact info was more front and centre on their page.

-----

### "Overall use" — 4.0/5

> **Linda** | *July 25, 2023* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Being able to search for a client by name and/or phone number.  Being able to search by UCI number for IRCC cases would also be helpful
> 
> **Cons**: It would be very useful to be able to "drag" a document out of Civic Track and attach it to an email.
> 
> Keeping overall track of my client files

-----

### "Civic Track is as Good As You Are" — 5.0/5

> **Eva** | *April 26, 2022* | Public Policy | Recommendation rating: 9.0/10
> 
> **Pros**: The case load I receive daily overlaps with the files that are already open and waiting on responses and follow up.  This CRM allows me to stay organized and not miss a thing.  People really appreciate the follow up and know that details have not been missed and they receive the best possible outcome because of this.  The data is only as good as you are at putting it in the system so it's important to know how to use the tools available.  Customer service has been a great experience when I needed to learn the features that I needed.  It's also great that I can assign files and tasks to other colleagues and then see exactly what has been done (or not) every step of the way.
> 
> **Cons**: Sometimes, I will search a name that doesn't show up and then when I search the address it will come up with that name originally not found.  Minor problem.
> 
> I have been able to manage a huge case load myself and stay totally organized.  I like that my colleagues can see any file they may need to reference to avoid wasting time and repeating the same actions.  It's very useful to run reports based on topic or specific street should there be a matter of interest that we need to gage and address many people at once.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/189301/civictrack?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/189301/civictrack)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/189301/CivicTrack/> |
| en-AE | <https://www.capterra.ae/software/189301/civictrack> |
| en-AU | <https://www.capterra.com.au/software/189301/civictrack> |
| en-CA | <https://www.capterra.ca/software/189301/civictrack> |
| en-GB | <https://www.capterra.co.uk/software/189301/civictrack> |
| en-IE | <https://www.capterra.ie/software/189301/civictrack> |
| en-IL | <https://www.capterra.co.il/software/189301/civictrack> |
| en-IN | <https://www.capterra.in/software/189301/civictrack> |
| en-NZ | <https://www.capterra.co.nz/software/189301/civictrack> |
| en-SG | <https://www.capterra.com.sg/software/189301/civictrack> |
| en-ZA | <https://www.capterra.co.za/software/189301/civictrack> |
| fr | <https://www.capterra.fr/software/189301/civictrack> |
| fr-BE | <https://fr.capterra.be/software/189301/civictrack> |
| fr-CA | <https://fr.capterra.ca/software/189301/civictrack> |
| fr-LU | <https://www.capterra.lu/software/189301/civictrack> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"CivicTrack","description":"Affordable &amp; Easy-to-use Software serving Public Sector &amp; Nonprofit Organizations. CivicTrack helps constituency offices and social service agents serve people more effectively and build a better future. Provide your team with a central place to work. Seamlessly manage contacts, cases, and data in one place. Resolve cases faster with paperless case management. Access ongoing casework from anywhere via a browser. Make privacy and security a center of your work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a403cd00-da2e-4bc8-9b73-35141df1fa90.jpeg","url":"https://www.capterra.ca/software/189301/civictrack","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/189301/civictrack#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":20},"offers":{"price":"46","@type":"Offer","priceCurrency":"CAD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/189301/civictrack#faqs","mainEntity":[{"name":"What Is CivicTrack?","@type":"Question","acceptedAnswer":{"text":"Affordable & Easy-to-use Software serving Public Sector & Nonprofit Organizations. CivicTrack helps constituency offices and social service agents serve people more effectively and build a better future. Provide your team with a central place to work. Seamlessly manage contacts, cases, and data in one place. Resolve cases faster with paperless case management. Access ongoing casework from anywhere via a browser. Make privacy and security a center of your work.","@type":"Answer"}},{"name":"Who Uses CivicTrack?","@type":"Question","acceptedAnswer":{"text":"- Municipal, provincial/state and federal government officials looking for software to track their constituent needs and issues. - Nonprofits looking for an all-in-one software with case management.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Government Software","position":2,"item":"/directory/20048/government/software","@type":"ListItem"},{"name":"CivicTrack","position":3,"item":"/software/189301/civictrack","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/189301/civictrack#breadcrumblist"}]}
</script>