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What Is Hospitable.com?

Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries.

Who Uses Hospitable.com?

For rental property owners and managers using a direct booking website, Airbnb, Booking.com, and Vrbo, who want to be more efficient and win back their time from routine tasks.

Where can Hospitable.com be deployed?

Cloud-based
On-premise

About the vendor

  • Hospitable.com
  • Located in Tallinn, Estonia
  • Founded in 2016

Hospitable.com support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Hospitable.com pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • No free version

Hospitable.com does not have a free version but does offer a free trial. Hospitable.com paid version starts at US$59.00/month.

Pricing plans get a free trial

About the vendor

  • Hospitable.com
  • Located in Tallinn, Estonia
  • Founded in 2016

Hospitable.com support

  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

Hospitable.com videos and images

Hospitable.com Software - The Hospitable Dashboard
Hospitable.com Software - Conversation detail view
Hospitable.com Software - Calendar
Hospitable.com Software - Guest Experience Dashboard
Hospitable.com Software - Settings
View 6 more
Hospitable.com video
Hospitable.com Software - The Hospitable Dashboard
Hospitable.com Software - Conversation detail view
Hospitable.com Software - Calendar
Hospitable.com Software - Guest Experience Dashboard
Hospitable.com Software - Settings

Features of Hospitable.com

  • CRM Software
  • Calendar Management
  • Channel Management Software
  • Contact Management Software
  • Employee Management
  • GDS/OTA Integration
  • Guest Experience Management
  • Housekeeping Management
  • Payment Processing Software
  • Rate Management
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Third-Party Integrations

Alternatives to Hospitable.com

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Hosthub is a Property Management Platform that helps property owners & managers manage their properties on multiple channels.
Hostaway is the fastest-growing vacation rental software for professional property managers in the world! More bookings. Less hassle.
MyVR's all-in-one property management software & channel manager provides the tools and flexibility you need to scale your business.

Reviews of Hospitable.com

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
11%
3
3%
1
1%
Jonathan
Jonathan
Founder in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

5.0 4 years ago

Comments: This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Pros:

- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools.

Cons:

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

Colin
Owner and Co-Founder in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I couldn't have scaled from $200,000 to $2 million without Hospitable

5.0 3 years ago

Pros:

When I first started scaling and became a 3-home operation nearly overnight, I was really struggling to keep up with effective communication to my guests. I had dozens of note documents for each property on my iPhone for things like; Check-in instructions, the first morning follow up message, Check-out instructions, etc. I would have to copy/paste these into the messaging apps and found myself making frequent, detrimental errors such as sending check-in instructions for the wrong house to a guest. Another major challenge I was running into before Hospitable was that I couldn't travel easily or do anything that wouldn't have strong cell phone service because I always had to be available to send check-in/out messages to my guests. Hospitable solved all of this and more. After a few weeks using the platform I went from thinking I hit my ceiling at owning and operating 3 homes, to believing I could effectively manage 15 or more. Fast forward to today and my company, Good Life has grown to 8 (soon to be 9) independently owned and managed homes that are all top 10 revenue producers in their respective zip codes, all maintain a 4.9+ overall review, and gets tons of repeat renters. This simply would not be possible without the automated communication SmartBnB enables to our guests and team.

Cons:

I honestly don't have any cons to list about Hospitable. I signed up for Hospitable and had the automated messages firing to guests and my cleaning team within a few hours thanks to the smooth onboarding flow and pre-built messages that were already populated. I've been using Hospitable for a few years now and have never had issues with it not performing. The few times I've had to contact support about questions, they were lightning quick to respond. It's amazing they don't charge more for this platform, honestly.

Alternatives Considered: Hostify and Guesty

Reasons for Switching to Hospitable.com: Some of the other software takes a percentage of your gross revenue and SmartBnB charges an extremely reasonable flat-rate monthly fee. I've actually converted 3 friends from some of the other software out there after showing them Hospitable.

Justin
Director in UK
Hospitality, Self Employed
Used the Software for: Free Trial
Reviewer Source

Signed up for Free Trial, tried to import Airbnb - didn't work. Customer service ghosted me. Awful!

1.0 10 months ago

Comments: Terrible, I haven't been able to use any of it and was ghosted after an initial 2 responses by their customer service chat.

Pros:

Nothing. I haven't managed to get anything to work yet, nor have a reasonable conversation with customer service

Cons:

I signed up to their free trial, thinking it looks like a good product. When importing my Airbnb listings, a glitch happened. So I contacted customer services. A person called [sensitive content hidden] initially responded in a few minutes, I explained the problem, then she asked for more informaiton which I provided. She then literally disappeared. I am sat there waiting like a lemon. It appears her shift must have ended. She had no intention of letting me know of course. So I sit there waiting for the next 45 minutes, writing to her asking if she is there and then after realising she left, I wrote again berating her for not telling me she was signing off. I am quite shocked at this level of ineptitude with a potential new client, firstly with the software and secondly with the customer service. How does this product have so many positive reviews? What am I missing here?

Hospitable.com Response

9 months ago

Hi Justin, that's certainly not the customer experience we are known for. If a Customer Support Advocate has signed off for the day, your ticket should have gone into the general support queue for someone else to pick up the conversation. We don't have enough information from this review to track down that ticket but if you email [email protected] we'd be happy to assist you in getting your account set up.

Verified Reviewer
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great PMS for STR Management!

5.0 3 months ago

Pros:

Hospitable was the very first software I incorporated into my business. I manage my own STRs and it has been instrumental in helping me automate reservation management and guest messaging. Super user friendly UI that's easy and intuitive for anyone to learn and implement into their business. The customer service is also super helpful with their responses! They even sometimes send over a screen record to help you understand and answer your questions. Overall, Hospitable is a great PMS and I highly recommend it for anyone in the business!

Cons:

Sometimes it takes more than 2-3 days for customer service to answer inquiries and it takes quite a while for bugs in their software to be investigated and resolved. I also wish Hospitable had more robust reporting.

Alternatives Considered: OwnerRez, Guesty For Hosts, Hostfully Property Management Platform and Guesty

Hospitable.com Response

4 weeks ago

Thank you for your review - we're so happy you consider us instrumental in automating reservation management and guest messaging!

Tim
Owner in New Zealand
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Simplifies short term rental management

5.0 4 years ago

Comments: The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros:

Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking

Cons:

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Alternatives Considered: Guesty For Hosts and iGMS

Reasons for Choosing Hospitable.com: I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more.

Switched From: iGMS

Reasons for Switching to Hospitable.com: YourPorter was too slow & clunky iGMS was a combination of features & price