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Hostfully Guidebooks

Hostfully Guidebooks

What Is Hostfully Guidebooks?

The Hostfully Guidebooks Platform allows vacation rentals companies to earn more revenue and deliver a 5-star guest experience through beautifully designed, branded, and platform agnostic digital Guidebooks. Whether mobile, print, or desktop, Guidebooks allow you to provide mission-critical property information and local recommendations to your guests in one easy-to-use platform.

Who Uses Hostfully Guidebooks?

Vacation rental managers and companies.

Hostfully Guidebooks Software - Provide guests with a custom welcome message and check-in directions.
Hostfully Guidebooks Software - Enhance your guest's experience by sharing your favorite activities and restaurants with your guests.
Hostfully Guidebooks Software - White label solutions so you can better brand and promote your business to your guests.

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Reviews of Hostfully Guidebooks

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
12%
3
2%
2
1%
Craig
Craig
CEO & Founder in Australia
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

State of the art guest guidebook system

5.0 5 years ago

Comments: We use Hostfully guidebooks to provide a great experience for our thousands of guests. The ability to create templates saves us a lot of time creating new guidebooks. Both our guests and owners are extremely impressed by the functionality.

Pros:

Saves us hours of time, great guest experience, mobile responsive, easy to use.

Cons:

The recommendations screen is a little hard to navigate.

Tara
Head Sloth in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Absolutely the best and easiest to use

5.0 last year

Comments: Our guidebooks are the key to our communications with our guests. They provide all the information on the home from directions to how to find the fusebox. We use the guidebooks for everything and are always looking for more ways to utilize them.

Pros:

Setting up cards that can be used for multiple guidebooks saves time and I love that the recommendations appear on the map as it is important for our particular area. Being able to embed videos to assist with complex instructions make me happy. The absolute best thing is being able to start with one guidebook for free which allows you to get a feel for the software to see if it works for you first. Then, adding on to your "starter" is easy. My guests rave about our guidebooks. They are easy to incorporate into your communication with guests as easy links via email and texts too. Highly recommend.

Cons:

The only pain point I had, and this was when I was first starting out, was the help section. For someone not used to the layout or the software, the lack of a stupid-proof help section was a little frustrating. I understand the chat section and how the "Help" works now, but at the time, it was not as obvious and frustrating at times. It really is easy to use, but some folks may prefer a bit more hand holding by Mr. Obvious when going through the process.

Hostfully Response

10 months ago

Thank you so much for your wonderful feedback, Tara! We're thrilled to hear that Hostfully's guidebook solution has been a valuable asset for your communication with guests. It's great to know that features like setting up cards for multiple guidebooks and embedding videos have been helpful to you. We appreciate your candid input about the initial challenges you faced with the help section, and we will work on improving our Guidance. Your recommendation means a lot to us, and we're delighted that your guests are enjoying the guidebooks. We look forward to continually serving you and finding more ways to enhance your guest experience. :)

Dan
Dan
Educator in US
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Launching Hostfully

3.0 2 years ago

Comments: Have started yet. Just trying to get it going!

Pros:

Lots of great features!! For someone looking at a completed guidebook, it would be very helpful.

Cons:

Extremely complex and challenging to get all the details put in properly on the paid version while waiting for emails to get a response. Would be real nice to have phone support or screen shots to assist. The videos are helpful for the overall site but NOT for specific fine details or when glitches arise.

Laura
CTO Integrator in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Juniper Holiday + Home

4.0 4 months ago

Comments: Great product, super simple (maybe too simple in some areas) that can definitely grow to become an industry standard.

Pros:

Super easy to use and send out to guests.

Cons:

Can't stand that when you add a Recommendation card it automatically goes to the top and pushes other recommendations down. We have to manually rearrange all of our books each time a new recommendation is added :-(

Tim
Owner in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Hostfully Guidebook Keeps Guests Informed if Only They Would Read

5.0 5 years ago

Comments: My experience with the platform is it has been terrific to work with. There are a lot of features and capabilities that may not be readily apparent to a first-time user, such as how to include the ability for guests to review you after their stay, or how to customize the checkout list, or rename a category. But just know, the platform is flexible and there are many ways to organize and setup your guidebook to be uniquely yours.

Pros:

The program is tremendously flexible for taking once written binders of information into accessible information whether links, text and/or video. Use of Google Places helps to ensure recommendations are good looking and have all the relevant information such as an image, link, map and whatever information a host would like to write in recommending an attraction, bar or restaurant. Guidebooks created with Hostfully look terrific whether on a computer, smartphone or printed. As a property manager, there's really no need to manage multiple documents of information to send to guests. You can print your guidebook and keep a binder if you want, you can email a PDF version or you can send a link to the guidebook. Hostfully becomes the one place to update all house information, rules, policies and guest recommendations and that's darn handy! And if you are a property management company implementing Hostfully for many properties, you'll appreciate the ability to Brand your guidebooks.

Cons:

Hostfully allows you to manage multiple guidebooks. As an administrator of several guidebooks, how to manage one entry to many guidebooks can be a little confusing until you gain experience with the program. However, the fact that Hostfully has such a capability places it in a unique position so I'd call this also a Pro.