Gist
What Is Gist?
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.
Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Who Uses Gist?
SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce
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Gist
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Reviews of Gist
Stefan
Alternatives Considered:
Great customer support tool with live chat & bots
Pros:
Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!
Cons:
We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.
Oliver
Alternatives Considered:
Gist is a powerhouse in the making
Pros:
The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.
Cons:
Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.
Fredrik
Poor customer support that don't really give you any support
Comments: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.
Pros:
The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.
Cons:
It is not easy to get started and their support leaves a lot to wish for.
Prarin
Amazing tool and Well-Designed Tool
Comments: Smooth and Well-Designed Tools
Pros:
I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.
Cons:
Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.
Jared
Gist is one of the best Live Chat software, almost comparable to Intercom
Comments: Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops
Pros:
Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me
Cons:
No white labelling for my level of subscription
