What Is Gist?

Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.

Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.

Who Uses Gist?

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

Not sure about Gist? Compare with a popular alternative

Gist

Gist

4.7 (146)
Not available in your country
US$29.00
month
Free version
Free trial
14
No integrations found
4.5 (146)
4.7 (146)
4.7 (146)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$25.00
month
Free version
Free trial
83
24
4.5 (77)
4.5 (77)
4.3 (77)

Other great alternatives to Gist

Crisp
Top rated features
Interaction Tracking
Mobile Access
Real-time Consumer-facing Chat
Intercom
Top rated features
Live Chat Software
Real-time Consumer-facing Chat
Transcripts/Chat History
Kayako
Top rated features
Email Management Software
Multi-Channel Communication
Support Ticket Management
BirdSeed
Top rated features
Contact Management Software
Offline Form
Proactive Chat
HelpCrunch
Top rated features
Contact Management Software
Knowledge Base Management
Lead Management Software
Customerly
Top rated features
Contact Management Software
Mobile Access
Real-time Consumer-facing Chat
Front
Top rated features
Email Management Software
Inbox Management
Mobile Access
Mailchimp
Top rated features
Email Campaign Management
Email Management Software
Email Marketing Software
Mailshake
Top rated features
Customizable Fields
Email Campaign Management
Template Management

Reviews of Gist

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.7
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Stefan
Stefan
Operations & Design Director in Germany
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great customer support tool with live chat & bots

5.0 2 weeks ago New

Pros:

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Cons:

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

Oliver
Oliver
SEO Strategist in Australia
Verified LinkedIn User
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gist is a powerhouse in the making

5.0 4 years ago

Pros:

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Cons:

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Fredrik
CEO in Sweden
E-Learning, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Poor customer support that don't really give you any support

1.0 2 months ago New

Comments: Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.

Pros:

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Cons:

It is not easy to get started and their support leaves a lot to wish for.

Prarin
CEO in Thailand
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Amazing tool and Well-Designed Tool

4.0 last month New

Comments: Smooth and Well-Designed Tools

Pros:

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.

Cons:

Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.

Jared
Founder in Malaysia
Printing, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Gist is one of the best Live Chat software, almost comparable to Intercom

5.0 3 weeks ago New

Comments: Love the software after checking out the alternatives like Tawkto, Crips, MyAlice. Gist came out tops

Pros:

Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me

Cons:

No white labelling for my level of subscription