---
description: Learn more about Sumsub pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Sumsub Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Identity Verification Software](/directory/33695/identity-verification/software) > [Sumsub](/software/188057/kyc-aml-platform)

# Sumsub

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> One verification platform to secure the whole user journey
> 
> Verdict: Rated **4.7/5** by 70 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Sumsub?

Fintech, Trading, Gaming, Transportation, Marketplaces, Crypto, Ecommerce

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 70 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sumsub
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Pricing information is provided on request by Sumsub.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: South Africa, United Kingdom, United States

## Features

- AML Compliance
- Access Management
- Alerts/Notifications
- Audit Management
- Authentication Software
- Background Screening
- Behavioral Analytics
- Biometrics
- Compliance Management
- Compliance Tracking
- Data Capture and Transfer
- Data Verification
- Document Management Software
- Fraud Detection
- Identity Verification
- Liveness Detection
- Monitoring
- Multi-Factor Authentication
- Onboarding Software
- PEP Screening
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Risk Management Software
- Transaction Monitoring
- Watch List
- Workflow Management Software

## Integrations (1 total)

- Okta

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Identity Verification Software](https://www.capterra.ca/directory/33695/identity-verification/software)

## Related Categories

- [Identity Verification Software](https://www.capterra.ca/directory/33695/identity-verification/software)
- [Identity Management Software](https://www.capterra.ca/directory/30777/identity-management/software)
- [AML Software](https://www.capterra.ca/directory/31084/aml/software)
- [Customer Identity and Access Management (CIAM) Software](https://www.capterra.ca/directory/32816/customer-identity-and-access-management-%28ciam%29/software)
- [Compliance Software](https://www.capterra.ca/directory/30110/compliance/software)

## Alternatives

1. [ManageEngine Network Configuration Manager](https://www.capterra.ca/software/172274/network-configuration-manager) — 4.5/5 (281 reviews)
2. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews)
3. [MasterControl Quality Excellence](https://www.capterra.ca/software/148577/mastercontrol) — 4.5/5 (526 reviews)
4. [UserWay Accessibility Widget](https://www.capterra.ca/software/218549/userway) — 4.9/5 (328 reviews)
5. [Scrut Automation](https://www.capterra.ca/software/1052809/scrut) — 4.9/5 (138 reviews)

## Reviews

### "Seamless and Scalable KYC Solution for Fast-Growing Teams" — 4.0/5

> **Grase** | *May 13, 2025* | Banking | Recommendation rating: 7.0/10
> 
> **Pros**: The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation.
> 
> **Cons**: Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes.
> 
> Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification.

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### "Highly recommended all-in-one service" — 5.0/5

> **Olena** | *September 20, 2024* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Sumsub is constantly expanding their product, offering more and more features
> 
> **Cons**: 1. New applicant page interface is significantly worse than the old one. 
2. Sometimes support team requires too much time to answer some questions.
> 
> We started cooperation in 2019, and have been satisfied with the service since then. Of course, there might be some inaccuracies in some checks, but they are rare. The product is simple in use and offers a lot of useful features.

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### "Great SDK and painless integration" — 5.0/5

> **Freddy** | *January 13, 2026* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases.
> 
> **Cons**: Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them
> 
> Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot.

We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool.

-----

### "Your Perfect Ally" — 5.0/5

> **Catalina** | *September 19, 2024* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: It is an extremely reliable ally. Understands a company's compliance needs well and meets them holistically
> 
> **Cons**: Everything with sumsub has been excellent
> 
> The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. Additionally, their response and support is excellent, they care about providing agile and effective responses

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### "Highly recommend to use S\&S" — 5.0/5

> **Kiryl** | *September 19, 2024* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: The level of support and cooperation is extremely high. They are always happy to help and improve their system.
> 
> **Cons**: The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have.
> 
> Overall expiries is positive, we have used S\&S for more than 3 years and the level of service provision is growing every year

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## Links

- [View on Capterra](https://www.capterra.ca/software/188057/kyc-aml-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/188057/KYC-AML-Platform/> |
| en-AE | <https://www.capterra.ae/software/188057/kyc-aml-platform> |
| en-AU | <https://www.capterra.com.au/software/188057/kyc-aml-platform> |
| en-CA | <https://www.capterra.ca/software/188057/kyc-aml-platform> |
| en-GB | <https://www.capterra.co.uk/software/188057/kyc-aml-platform> |
| en-IE | <https://www.capterra.ie/software/188057/kyc-aml-platform> |
| en-IL | <https://www.capterra.co.il/software/188057/kyc-aml-platform> |
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| en-NZ | <https://www.capterra.co.nz/software/188057/kyc-aml-platform> |
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| en-ZA | <https://www.capterra.co.za/software/188057/kyc-aml-platform> |

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