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Enterprise Bot
Enterprise Bot Overview:
What Is Enterprise Bot?
Swiss-based Enterprise Bot, a leader in Conversational AI, process automation and GenAI, is transforming customer and employee interactions for Customer Service, Sales, Knowledge Management and Digital Coworker. Powered by LLMs like ChatGPT and Llama 2, it offers unmatched personalization and omnichannel solutions via email, voice, and chat. Integrated with core systems like SAP, CRMs and more, the AI not only answers but resolves queries to boost CX, employee productivity, and profitability.
Who Uses Enterprise Bot?
Healthcare, retail, travel, insurance and financial enterprises, among others, in DACH and globally who are reinventing their customer and employee support for improved CX & employee productivity.
Where can Enterprise Bot be deployed?
Cloud-based
On-premise
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Starting Price
Not provided by vendor
Free trial
About the vendor
- Enterprise Bot
- Located in Zug, Switzerland
- Founded in 2016
Enterprise Bot support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Australia, Austria, Belgium, Canada, France
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Austria
- Belgium
- Canada
- France
- Germany
- Hong Kong SAR China
- India
- Indonesia
- Italy
- Liechtenstein
- Luxembourg
- Malaysia
- Netherlands
- Poland
- Portugal
- Singapore
- Spain
- Sweden
- Switzerland
- Thailand
- United Arab Emirates
- United Kingdom
- United States
Languages
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Brazilian Portuguese, Chinese, Dutch, English, European Portuguese
Languages
Languages that the product is available in.
- Brazilian Portuguese
- Chinese
- Dutch
- English
- European Portuguese
- French
- German
- Indonesian
- Italian
- Malay
- Portuguese
- Spanish
- Swedish
- Traditional Chinese
- Vietnamese
Features of Enterprise Bot
Other great alternatives to Enterprise Bot
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Top rated features
No features have been rated by reviewers for this product.
Top rated features
Multi-Channel Communication
Reporting/Analytics
Top rated features
Live Chat Software
Real-time Consumer-facing Chat
Top rated features
Natural Language Processing
Reporting/Analytics
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Performance Metrics
Real-time Consumer-facing Chat
Top rated features
Automated Routing
Automatic Call Distribution
Top rated features
Call Recording Software
Call Routing
Capterra verified reviews for Enterprise Bot
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Overall rating
Based on 10 reviews
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Nurul Salimah
Oracle Database Administrator in Malaysia
Verified LinkedIn User
Financial Services Software, 10,000+ Employees
Used the Software for: 2+ years
"Quick chat and live support chat"
May 18, 2022
It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.
Pros:
It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.
Cons:
Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.
Reviewer Source
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imane
Project manager in Switzerland
Insurance Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
"Very nice experience with Enterprise bot"
January 28, 2022
Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
Pros:
We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting
Cons:
Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat
Reviewer Source
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Yoëlle
Innovation Consultant in Switzerland
Leisure, Travel & Tourism, 501–1,000 Employees
Used the Software for: 1+ year
"The best people and support"
January 24, 2022
Pros:
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.
Cons:
As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.
Reviewer Source
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Goreti
Marketing Manager in Austria
Verified LinkedIn User
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 1-5 months
"Chatbot - Customer services available 24/24"
January 25, 2022
We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.
Pros:
It's very user friendly software, allows to have multiple agents connected in different locations.
To create and to populate the conversation of AI is quite simple.
Cons:
Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)
Reviewer Source
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Stefan
Customer Support - Quality Assurance in Switzerland
Financial Services Software, 501–1,000 Employees
Used the Software for: 1+ year
"Smart and Innovative"
January 27, 2022
High customer focus, solution oriented and smart people. They were very quick in understand different business needs.
Pros:
We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.
Cons:
The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.
Reviewer Source
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