Soluno

Soluno has revolutionized our firm management and accounting

Comments: Everything in our experience has been top-notch and a dramatic difference from Thomson Reuters, a massively larger company than Devlos. From our first interaction with their sales force, to onboarding and importation of data, to making feature requests that are actually acted upon, the experience has been 100% positive.

Pros:

Soluno has the best of both worlds – the law firm business intelligence of a mature product like PCLaw with the freedom and convenience of a browser-based solution. I love everything about it. Here are the top reasons you should switch to Soluno too: 1) it has a well-designed user interface that is intuitive but powerful; 2) it is a sophisticated platform with billing and accounting made for attorneys, not something generic like QuickBooks that is a poor fit for lawyers; 3) incredible, fine-grained reporting on every metric you could imagine for timekeepers, firm performance and accounting; 4) surprisingly snappy performance that will convince you the server is in your office; 5) wonderful, attentive customer service, including listening to feature requests and acting on them quickly; and 6) free (depending on firm size) importation of data from our previous system. In our previous system (Firm Central + QuickBooks Online), posting a payment required five manual steps in two systems. In Soluno, it’s one step that’s lightning quick and will save us considerable time and hassle.

Cons:

The only thing I’ve noticed is that there isn’t much of an online help utility, but there is a customer support widget in the corner for live chat support that is quite responsive.

Easy Implementation and Great Support Team

Pros:

The conversion and implementation was easy and faster than expected. Overall the software works great and our lawyers find it simple to use, including when working remotely. We had a smooth transition from our old system to Soluno without missing a beat, all of our files and their settings and history carried over so there was only a short "downtime" during the conversion. But most of all, the support team have been amazing both for the initial setup and in providing continuing support, answering questions, and finding custom solutions to meet our unique needs.

Cons:

There is some online documentation for the bigger features but there are also a lot of settings that are not covered in the how-to documents. It would be better if more documentation were available. Also, it might just be my computer but some features (payables, reports) don't work quite right in Firefox although they work fine in the Edge browser. Reports generate their totals/summaries at the bottom, so often you have to scroll a long way down to get to the totals you want to see - it's missing a "totals only" setting to prevent that.

Alternatives Considered: GhostPractice, LEAP, Clio and Unity Accounting

Reasons for Choosing Soluno: We were unhappy with our previous accounting software, because (among other reasons) it was not friendly when working remotely.

Switched From: PCLaw

Reasons for Switching to Soluno: The biggest deciding factor vs the other options was that Soluno allowed us to bring over our entire full docket history, including previously invoiced dockets, so that the entire billing history for each file is viewable in Soluno. This means we don't have to go back and consult our old accounting system to locate dockets and invoices from years ago. It was also important that Soluno handles all our accounting without needing an additional QuickBooks integration. The fact that many features, functions and reports in PCLaw are analogous to PCLaw also made the learning curve easy.

Keep looking.

Comments: Awful. After 11 months we are looking to switch again, as is everyone on our floor.

Pros:

It's cloud based which is good. There aren't many others. If I could give a negative stars I would. We switched from PC law which had become outdated and unreliable. We switched based on our bookkeeper's recommendation. It has been nothing short of a disappointment. The customer service that had been promised is non-existent. Our bookkeeper who works at a medium sized firm that had switched has confirmed that the customer service has deteriorated significantly in the last year to the point she is no longer recommending it. But it makes little sense. Difficult to navigate.

Cons:

Where to start. It's things big and small. For example, the icons that were chosen, presumably to make it easier, don't really make sense. It is difficult to navigate and cumbersome. PC Law had become outdated and unreliable. But it was intuitive. Soluno makes everything more complicated.

Customer service

Comments: Customer service is Exceptional. I have had couple of clients using this Accounting software and it is very easy to use. I am more used to Oracle software which has a more complex mechanism. I like Soluno and will recommend to any legal firm looking for Accounting software.

Pros:

Soluno is very simple to use, I am an Accountant and find it very user-friendly. I will say that the platform is well organized and allows users to do Accounting without too much knowledge. When transitioning one of my clients, I had the opportunity to interact with many customer service representatives. I want to make sure you recognize the Exceptional customer service of [sensitive content hidden] . [sensitive content hidden] went beyond her duties and helped me find solutions to the issues we were having when doing our 1st bank reconciliation. Please let [sensitive content hidden] know that she is very good at customer service. She is friendly and listens to the needs of our company. :)

Cons:

I wish financial statement will have more drilling capabilities. This will allow analysis of expenses more practical.

Great, straightforward legal accounting software

Comments: Soluno is definitely more efficient than our previous software and is much more intuitive. Billing is a lot faster and setting up new billing templates is very easy. We mostly use it for accounting purposes so we haven't used the case or document management features. I love that it is cloud based as we do not have to complete a long install process for each new user and our remote employees can always access it with no problems.

Pros:

Really easy to use Lots of things are customizable and the support team is very open to suggestions

Cons:

Would love if there was a closed file feature so that we could remove files or have them destruct after a set period of time.

Alternatives Considered: PCLaw

Reasons for Choosing Soluno: We had been looking at switching from PC Law because they were changing their pricing structure anyways, and then we had a cyber attack that helped push us to starting fresh with better software.

Switched From: PCLaw

Reasons for Switching to Soluno: Better pricing, and we did the demo and found Soluno just a lot more user friendly.