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Hostfully Property Management Platform

Hostfully Property Management Platform

What Is Hostfully Property Management Platform?

Property management and guest experience software for short term rentals. Hostfully's Property Management Platform (formerly Orbirental) helps managers scale their vacation rental businesses with features designed to help manage and grow property management operations. Features include: channel distribution, central calendar and guest communication inbox, automated messaging, direct bookings, upsell platform, payment processing, pricing tools, mobile app, and so much more.

Who Uses Hostfully Property Management Platform?

Vacation rental managers and companies.

Hostfully Property Management Platform Software - View and manage all reservations across all properties and channels in a central calendar that is constantly in sync across all platforms.
Hostfully Property Management Platform Software - Smart, centralized messaging for a 5-star guest experience
Hostfully Property Management Platform Software - Using enhanced reporting you can create custom queries to give you total flexibility in how you create reports – specifically designed for your business.
Hostfully Property Management Platform Software - Track and assign leads, deposits, upcoming payments, check-ins, and check-outs from one intuitive dashboard.
Hostfully Property Management Platform Software - Manage leads on the run, check your detailed calendar any time, respond or keep in touch with guests, and take advantage of Hostfully’s powerful automation tools.

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Reviews of Hostfully Property Management Platform

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.3
Features
4.0
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rich
Rich
Owner in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving!

5.0 4 months ago

Comments: The Hostfully platform and especially the team have been a pleasure to work with.
They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug.

Pros:

Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented.

Cons:

At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it.

Joseph
Owner/CEO in US
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Hostfully PMS, I'd recommend it

4.0 7 months ago

Pros:

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Cons:

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

Hostfully Response

7 months ago

Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully.

Jennifer
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback of system

4.0 3 weeks ago New

Pros:

It is much easier to run from a mobile device than the previous

Cons:

Creating the templates and triggers. Also navigating the integration

Eva
Owner CEO in US
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

It’s a good system

3.0 3 weeks ago New

Comments: 3 star out of 5. Good customer service but need someone to pick up the phone to get stuff done right away if needed

Pros:

I liked that you help me to onboard and team is very friendly

Cons:

App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call [sensitive content hidden] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change

Doug
Property Manager in US
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Hostfully is getting better

4.0 last month New

Pros:

Channel management and communications integration across all channels.

Cons:

Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away!