What Is Hostfully Property Management Platform?

Property management and guest experience software for short term rentals. Hostfully's Property Management Platform (formerly Orbirental) helps managers scale their vacation rental businesses with features designed to help manage and grow property management operations. Features include: channel distribution, central calendar and guest communication inbox, automated messaging, direct bookings, upsell platform, payment processing, pricing tools, and so much more.

Who Uses Hostfully Property Management Platform?

Vacation rental managers and companies.

Where can Hostfully Property Management Platform be deployed?

Cloud-based
On-premise

About the vendor

  • Hostfully
  • Located in San Francisco, U.S.
  • Founded in 2015

Hostfully Property Management Platform support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Bahamas, Barbados, Brazil and 7 others

Languages

English

Hostfully Property Management Platform pricing

Starting Price:

US$99.00/month
  • No free trial
  • No free version

Hostfully Property Management Platform does not have a free version and does not offer a free trial. Hostfully Property Management Platform paid version starts at US$99.00/month.

Pricing plans

About the vendor

  • Hostfully
  • Located in San Francisco, U.S.
  • Founded in 2015

Hostfully Property Management Platform support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Bahamas, Barbados, Brazil and 7 others

Languages

English

Hostfully Property Management Platform videos and images

Hostfully Property Management Platform Software - 1
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Hostfully Property Management Platform video
Hostfully Property Management Platform Software - 1
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Features of Hostfully Property Management Platform

  • Contact Management Software
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Lead Management Software
  • Marketing Automation Software
  • Online Booking
  • Owner Statements
  • Reservations Management
  • Vendor Management Software
  • Work Order Management

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Reviews of Hostfully Property Management Platform

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.3
Features
4.0
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Real Estate Broker in U.S.
Verified LinkedIn User
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Tried the rest...this is the best! Look no further

5.0 3 years ago

Comments: Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing.

Pros:

Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved.

Cons:

While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way.

Caterra
Manager in U.S.
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Hostfully to the rescue!

5.0 3 weeks ago New

Comments: We still have a lot to learn but it's great so far!

Pros:

Hostfully's responsiveness and customer service is top notch!!! It is rare that you get such excellent customer service these days. They are amazing in my book simply for their customer service. But we really appreciate the pipeline feature! It is great to be able to see where every guest is in the process of their booking/stay. That at-a-glance feature is very helpful for keeping track of everything. We also appreciate the ability to create and schedule our own template messages. Also, what is really great and invaluable is the fact that changes show up on OTA within minutes.

Cons:

It's a little annoying to have to navigate between properties by going into the property menu dropdown each time you need to switch. It would be great if you could switch between properties a little easier (maybe have a menu of properties on the side at all times).

Alternatives Considered: Hostaway

Reasons for Choosing Hostfully Property Management Platform: Lodgify was great initially, but we ran into issues with inconsistency in pricing across different OTA. Also, their customer service was not very responsive.

Switched From: Lodgify

Reasons for Switching to Hostfully Property Management Platform: The person that contacted us to onboard was really nice. She won us over!

Hostfully Response

3 weeks ago

Thank you so much for the awesome review, Caterra! We're delighted to hear Hostfully has been a life changer for you. It's great to know you love our customer service and had an amazing onboarding experience. We value your feedback and look forward to growing our partnership with you! :)

Melissa
Guest Services Manager in U.S.
Real Estate, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Not My Favorite

3.0 last month New

Comments: We ultimately made the decision that Hostfully was not a good decision for our business, and offloaded immediately due to a) calendar sync errors, b) poor treatment and support from Hostfully's team, and c) limitations.

Pros:

I enjoyed that it was easy to use and navigate.

Cons:

We had issues with Hostfully on the Support and platform integration side. Support gave me the runaround, and we also felt we received poor treatment from the team. There are limitations in the product such as pricing features and it's not user-friendly at all.

Alternatives Considered: Hosthub

Reasons for Switching to Hostfully Property Management Platform: We chose it due to its cheaper pricing than Syncbnb and could sync our calendars. We experienced a lot of issues integrating with VRBO and Wheelhouse, and feel we were blamed when we had nothing but great communication along the way, and VRBO felt Hostfully miscommunicated with us.

Hostfully Response

3 weeks ago

Thank you for your review, Melissa! We're glad to know you found our product easy to use and navigate. We regret to know you felt you received poor treatment from our support team, that is not how we want to come across at all. Most people love our support and find us very helpful. We flagged your experience and sent it to the leadership team.

Ruth
Owner & Chief Vacation Officer in U.S.
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A solid software choice

5.0 4 weeks ago New

Comments: I like Hostfully. It is fairly easy to learn and use and it really helps me in my vr business.

Pros:

I love that Hostfully enables direct booking from my website and integrates seamlessly with Airbnb and Booking. The onboarding and customer service is excellent.

Cons:

There is NO app. Apparently, an app release is coming for 2023. I am waiting!

Alternatives Considered: Zeevou

Reasons for Choosing Hostfully Property Management Platform: I did not like Lodgify. Hard to use, bad customer service and expensive.

Switched From: Lodgify

Reasons for Switching to Hostfully Property Management Platform: Loved the demo, functionality and price was competitive.

Hostfully Response

3 weeks ago

Thank you for the amazing review, Ruth! We're happy to know you're loving your Hostfully experience so far and enjoyed your onboarding process. The app is coming really soon and we hope you would love it! Thank you for being such a lovely customer, we count ourselves lucky to have you. :)

Austin
Owner/CoHost in U.S.
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Hostfully

5.0 last month New

Pros:

Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.

Cons:

The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch

Alternatives Considered: Hostaway, Guesty and Lodgify

Reasons for Choosing Hostfully Property Management Platform: After they were bought out the customer service was terrible and unresponsive. Plus the reporting was unusable.

Switched From: Guesty For Hosts

Reasons for Switching to Hostfully Property Management Platform: The pricing was better for me in a seasonal market than guesty or hostaway. The customer service and onboarding seemed better at Hostfully. Hostfully being centered in the USA was a large selling factor as I knew it would make the onboarding and continued support easier.

Hostfully Response

3 weeks ago

We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin!