Tiledesk

Friendly Intuitive Chat Platform

Comments: Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable. I would recommend it to businesses of all sizes. It has everything needed for live chat deployments and scale.

Pros:

I'm always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy to use design.Pros: What I appreciated most about Tiledesk was the breadth of capabilities. It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface remains clean and simple to navigate.

Cons:

If I had to point out a downside, I'd note that: Some of the advanced features may have a learning curve for new users. Some of Tiledesk's most powerful features are only available in the paid plans.

This platform for building, deploying, and managing chatbots and live chat systems

Comments: For businesses in the gaming industry, Tiledesk is a useful tool for building and managing chatbots and live chat systems. Its customization options, ease of integration, and developer-friendly features make it an attractive option. However, businesses must consider the platform's learning curve and limited features when deciding whether to use Tiledesk. Additionally, the limited documentation may pose a challenge for developers looking to build more complex chatbots and live chat systems.

Pros:

Tiledesk is highly customizable, allowing businesses to tailor their chatbots and live chat systems to their specific needs. This level of flexibility can be particularly beneficial for the gaming industry, where companies require chatbots and live chat systems that cater to the unique needs of gamers. It is easy to integrate with existing systems, making it an attractive option for companies in the gaming industry that are looking to incorporate chatbots and live chat systems into their existing workflows. It provides developers with an API and SDKs, making it easy for them to build and customize chatbots and live chat systems to meet the needs of their clients.

Cons:

Tiledesk may not have all the features required by businesses in the gaming industry, particularly those that have complex workflows or require advanced integrations with other systems. It's documentation is limited, which may pose a challenge for developers who require more in-depth information about the platform's features and capabilities.

ReviewTiledesk

Comments: The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

Pros:

The thing I liked most about TileDesk was the outstanding customer support

Cons:

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

A Comprehensive Tool for Efficient Customer Service

Comments: I found Tiledesk to be a great platform for creating a customer service desk. The software was easy to use and set up, and I was able to customize the interface to fit my needs. The customer service support was helpful and responsive, and I was able to quickly get my questions answered. Overall, my experience with Tiledesk was great and I would recommend it to anyone looking to set up a customer service desk.

Pros:

I really like the fact that Tiledesk has an easy-to-use dashboard for managing customer conversations. It also has excellent features like customizable chatbots, automatic transcription of conversations, and advanced analytics. All these features help to improve customer service and make sure that conversations are handled in a timely manner. Additionally, I appreciate the user-friendly interface and the ability to integrate with other platforms.

Cons:

Tiledesk's user interface can be difficult to navigate, especially for users who are new to the platform. Additionally, the platform lacks features such as automated ticket routing and advanced analytics, which could provide more in-depth insights into customer interactions.

Tiledesk is a best open source platform for chatbot

Pros:

Tiledesk is a fantastic open-source live chat product that can be found on Github. One of its standout features is the chatbot functionality, which utilizes natural language processing (NLP) to make configuration simple and intuitive. Despite their power, Tiledesk chatbots are remarkably user-friendly, allowing users to create complex chatbots with ease. Overall, Tiledesk is an impressive tool that can help businesses to provide high-quality customer support and engagement.

Cons:

Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers. This is the potential drawbacks which I have seen.