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What Is Tiledesk?

Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more.

Who Uses Tiledesk?

Tiledesk is a versatile tool for marketers, entrepreneurs, customer service teams, chatbot developers, and conversation designers. Businesses of all sizes can benefit from Tiledesk’s automation engine

Tiledesk Software - Tiledesk no-code chatbot visual builder
Tiledesk Software - Prioritize tasks using ChatGPT
Tiledesk Software - Ready to use chatbot templates
Tiledesk Software - Tiledesk view contact details
Tiledesk Software - Tiledesk inbox for live agents to chat across all the digital channels

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Reviews of Tiledesk

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Peter
Peter
Co-Founder in US
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The best open source live chat, especially with its bot replies

5.0 2 years ago

Pros:

We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Cons:

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

Rahul
Senior Manager in India
Management Consulting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

One stop customer engagement platform for businesses to enable efficient customer service !

5.0 last year

Comments: One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Pros:

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Cons:

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

Adelle
Supervising Solicitor in UK
Law Practice, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

My experience hasnt been great

2.0 9 months ago

Comments: overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from

Pros:

the autobot feature

Cons:

its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us

Priyamvada
Assistant Manager in India
Management Consulting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best open source live chat platform for customer engagement and business conversations !

5.0 last year

Comments: Its amazing till date. The best open source chat software for business conversations in most easy and simplistic manner possible. The AI chat service is operated 24*7 without any interruptions which sets up instantly and does not pose any issue. The deployment and integration is easiest than ever. There are 24*7 customer service support provided without any issue. Bot replies are instant and no problem happens anywhere.

Pros:

Unified and simplified conversational platform for businesses and professionals. It helps in managing multiple communication channels through single messaging platform which is easy and smooth. The platform is not cumbersome at all and is easy to understand and operate. Their in built chatbot service functions with efficiency and speed. The chat bot is smart with AI features embedded in it to work efficiently. It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly. No trouble faced at all. No lags or slow working. Easy deployment .

Cons:

More and more customization is requested for its best compatibility and integration with other applications like messaging apps and other lead generation sales software. Trial period should be extended further. Rest everything is just amazing.

Shrinkhala
Project Consultant in India
Management Consulting, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Go for advance featured open-source conversation with Tiledesk platform. Most promising live chat !

5.0 last year

Comments: It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Pros:

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Cons:

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.