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What Is Sinch Engage?

Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.

Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

Who Uses Sinch Engage?

We operate on an international level and our solution is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging.

Sinch Engage Software - Conversations – take full control over your 1:1 conversations
Sinch Engage Software - Campaigns - send personalised and targeted notifications, news and promos
Sinch Engage Software - Chatbots – build intuitive drag-and-drop chatbot buider to create dialog flows with smooth handover to your agents

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Reviews of Sinch Engage

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.0
Features
4.1
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
55%
4
27%
3
18%
Rocio
Rocio
Customer Support in Spain
Verified LinkedIn User
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Simplify communications with your customers

5.0 2 years ago

Comments: Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Pros:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Nisha
Director of Business Continuity and Infrastructure in India
Mental Health Care, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use product with excellent Account Management

5.0 2 years ago

Pros:

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons:

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Georgia
Senior CRM Executive in UK
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform but not simple to set up/use - lacks Telegram employees/customer service

3.0 2 years ago

Comments: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons:

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Roberto
Sales & Marketing Manager in Italy
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Messenging for support guests it's easier now

4.0 2 years ago

Pros:

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Cons:

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Verified Reviewer
Verified LinkedIn User
Insurance Software, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

One software for all

4.0 3 years ago

Comments: It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros:

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons:

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.