---
description: Learn more about illumin pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: illumin Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [illumin](/software/186775/illumin)

# illumin

Canonical: https://www.capterra.ca/software/186775/illumin

> illumin is a comprehensive, automated, research management tool.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses illumin?

Legal, corporate, medical, organisation, and public libraries

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Softlink Information Centres
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Fiji, Hong Kong SAR China, Malaysia, New Zealand, Norfolk Island, Papua New Guinea, Singapore, United Kingdom, United States, Vanuatu

## Features

- Catalog Management
- Customizable Branding
- Customizable Templates
- Feedback Management
- Knowledge Management Software
- Reporting/Analytics
- Rich Text Editor
- Self Service Portal
- User Management

## Integrations (1 total)

- OAuth

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Alternatives

1. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5060 reviews)
2. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3663 reviews)
3. [Document360](https://www.capterra.ca/software/177031/document360) — 4.7/5 (290 reviews)
4. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)

## Reviews

### "Couldn't do my job without Illumin" — 5.0/5

> **Eric** | *August 20, 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: I had a staff of 3 that was reduced to just me. Illumin made sure that all reference requests were captured and answered; while making the information found to answer the question available for future requests. Moreover, I am able to generate bibliographies from these answered reference requests which are browsable through a hierarchical category thesaurus as well as keyword searchable.
> 
> **Cons**: I usually provide a bespoke level of service to my requesters.  While illumin has a good finished product, there are times that I would like that extra gloss. I have been told how I provide a very bespoke level of service
> 
> Illumin provides a means to bring an extra level of reference service. My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them.

## Links

- [View on Capterra](https://www.capterra.ca/software/186775/illumin)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/186775/illumin> |
| de-AT | <https://www.capterra.at/software/186775/illumin> |
| de-CH | <https://www.capterra.ch/software/186775/illumin> |
| en | <https://www.capterra.com/p/186775/illumin/> |
| en-AE | <https://www.capterra.ae/software/186775/illumin> |
| en-AU | <https://www.capterra.com.au/software/186775/illumin> |
| en-CA | <https://www.capterra.ca/software/186775/illumin> |
| en-GB | <https://www.capterra.co.uk/software/186775/illumin> |
| en-IE | <https://www.capterra.ie/software/186775/illumin> |
| en-IL | <https://www.capterra.co.il/software/186775/illumin> |
| en-IN | <https://www.capterra.in/software/186775/illumin> |
| en-NZ | <https://www.capterra.co.nz/software/186775/illumin> |
| en-SG | <https://www.capterra.com.sg/software/186775/illumin> |
| en-ZA | <https://www.capterra.co.za/software/186775/illumin> |
| fr | <https://www.capterra.fr/software/186775/illumin> |
| fr-BE | <https://fr.capterra.be/software/186775/illumin> |
| fr-CA | <https://fr.capterra.ca/software/186775/illumin> |
| fr-LU | <https://www.capterra.lu/software/186775/illumin> |

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