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TaxDome
What Is TaxDome?
TaxDome is an all-in-one practice management platform for CPAs, EAs, bookkeepers, and accounting firms.
TaxDome allows firms of all sizes to streamline their practice by using one platform for both internal practice management (workflow, CRM, reporting) and client-facing tools (documents, signatures, invoicing, messages). Every client, every email, every job, every invoice: all in one shared place for your team.
Automated workflows, signatures, client onboarding, and client communication are some of the main features.
Who Uses TaxDome?
Accountants, Bookkeepers and Tax Professionals
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Reviews of TaxDome
Alternatives Considered:
Perfect solution for accounting firms!
Pros:
I like how it had all inclusive features, though I believe some could be consolidated and flow better, I know that all firms are built differently which is why they have the setup they do.
Cons:
The ONLY thing I do not like it that you can't setup more intricate workflows for automated movement in the client pipeline, but again it's understood as to why.
TaxDome Response
last week
Hello Christian, Thank you for your review. It is valuable to us! We are happy to hear that you like our diversity of features, which help you manage your tax practice more efficiently and effectively. We appreciate your understanding of our setup, which aims to accommodate the different needs and preferences of different firms. We also value your feedback on the limitations of our workflows. We want to assure you that we are constantly working to improve our system. We appreciate all ideas and try to listen as much as possible to all suggestions that come from our subscribers. If you would like to contribute ideas that you might think will improve your experience using TaxDome, please do so by submitting a feature request. You can submit a request by clicking the blue question mark icon in the top right corner and selecting Feature Requests. If you have any questions or need assistance with anything, please let us know. Have a wonderful day.
Alternatives Considered:
New to TaxDome
Pros:
We researched a number of practice management packages but ultimately decided to go with TaxDome due to the number of features it contains, and all its functionality is available to the Pro subscription with unlimited clients, unlike others that increase pricing for certain functionality or when you exceed a certain number of clients. We have not fully implemented yet, so our opinions are based on our experience so far and the research we have done, but we like the portal functionality, the fact that clients can use their mobile devices to upload documents to or view the portal, the integrated e-signatures, and the ability to lock drafts until payment is received.
Cons:
During our research, the most-often cited con with TaxDome was the complexity in implementing the system. I would have to agree with this. I think part of the complexity is because of the extreme flexibility and customability of the program. There are numerous videos and help topics available, far more than the other programs we researched. We wish that some of the best practices in setting up things like accounts and contacts were more available, as when you are setting up the program you don't always understand the downstream implications until you get to that part. I think once we work through the heavy lifting of setting up and customizing the program to meet our needs, it will be invaluable to improving the efficiency and technology our firm employs, especially with respect to automation.
TaxDome Response
last week
Hello Tim, Thank you for your review. It is valuable to us! We are delighted to hear that you like TaxDome because of our number of features, functionality, and pricing. We are glad that you like our portal functionality, mobile device compatibility, integrated e-signatures, and payment locking features. We hope that these features will help you provide better service to your clients and improve your processes. We understand that it can be overwhelming to set up and customize a program that has so many options and possibilities. We want to assure you that we are constantly working to improve our user experience and provide more guidance and support for our users. We offer free and unlimited chat and email support, screen-sharing sessions, and a knowledge database with plenty of help articles and tutorials. You can also check out our TaxDome Academy. If you have any questions or need assistance with anything, please let us know. Have a wonderful day.
Alternatives Considered:
Great in theory; not in practice
Comments:
Would not recommend it.
In concept, I think TaxDome could be a great product, but it seems like they don't get the user experience and the workflow of actual accountants. I wish as they were developing their features they would jump on calls with clients and observe how they expected the feature to work and make the according changes. I am very tech saavy, but so many of their features are just so unnecessarily cumbersome or don't do what we need them to.
Pros:
They are constantly making updates. The client portal is a much cleaner experience then the software we moved from. Customer service is responsive (even if not always helpful; see cons). I like being able to send clients messages and task lists - that is very helpful.
Cons:
Customer service is VERY responsive, but they often seem to misunderstand what we are asking. They will propose solutions and workarounds that don't solve the problem we are describing. There is a very active feedback board that seldom gets comments and updates about where certain features are in the pipeline. As soon as you suggest a feature it's put in the "under review" category but some features have hundreds of votes and have been "under review" for over a year with no comment from TD.
TaxDome Response
4 weeks ago
Hi there! Thank you very much for your review. Our product team would love to hop on the phone with you and see how we can make the platform work better for you and understand your pain points. Your name isn't visible on the review so can you please send an email to [email protected]? We'll make sure it's handled right away. Thank you!
Alternatives Considered:
Setting up a practice and TaxDome
Comments: So far my experience has been great even though overwhelming. Customer service has been super helpful and the library of resources is huge. It's just a lot to take on at first, but I'm hoping it will pay off exponentially.
Pros:
So far I'm still in the set-up phase, which is overwhelming, but I like the ability to be able to set automations so that work will move forward without someone physically doing it. The client portal is easy to use and can be branded. The document storage and portal are what drew me to TaxDome, but the other features are empowering for someone setting up a new practice.
Cons:
So far there is no ability to just preview a template without adding it to the pipeline or workflow, which is creating a huge mess of tags and other items that will require clean up. The ability to view in the library without adding would be huge.
TaxDome Response
2 months ago
Hello Linsay, Thank you very much for your review. It is valuable to us! We are happy that you like our software, and the diversity of features we have to offer including our automations feature and document storage. One of our main aims is to make everything available in TaxDome so that you do not have to switch between multiple apps or programs and keep everything in one place. We would like you to know that our departments are working on improving the software all the time. We appreciate all ideas, and try to listen as much as possible to all suggestions that come from our subscribers. If you would like to contribute suggestions or ideas that you might think will improve your experience in using TaxDome, or if there is anything you would like to share with us, please do so by submitting a feature request. You can submit a request by clicking the Blue Question Mark icon in the top right corner, and selecting Feature Requests. If you have any questions or need assistance with anything please let us know. Have a wonderful day.
Alternatives Considered:
New User with high expectations
Comments: So far the free trial has been a good amount of time to put TaxDome through the paces with a handful of actual clients. The integration with Zapier has also been key to help easily integrate the tech stack.
Pros:
I like the front-end client experience. I've had several compliments on the ease of the client portal and the ease of uploading documents.
Cons:
I wish CPA Charge worked with the TaxDome invoice bill payment feature.
TaxDome Response
3 weeks ago
Hello, Aaron! Thank you for sharing your thoughts on your experience during the free trial. We're thrilled to hear that you've had a good amount of time to thoroughly test TaxDome with actual clients! We appreciate your positive feedback on the ease of the client portal and document uploading. Regarding your feedback on CPA Charge and the TaxDome invoice bill payment feature, we value your input. We'll take this into consideration as we work on future updates to enhance the functionality and compatibility of our features.If you have any further suggestions or if there's anything else you'd like to share, please feel free to reach out.
