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What Is Breezeway?

Breezeway is the #1 operations and messaging platform for short-term rentals. Breezeway integrates with dozens of PMS providers. Breezeway is purpose-built to coordinate complex work, like cleaning and maintenance, and deliver homes that are perfectly prepared to specific standards. Standardize your processes with customizable checklists, an easy-to-use mobile app for cleaners, a welcome book, guest messaging and more.

Who Uses Breezeway?

Vacation rental hosts, hospitality managers, and service providers.

Where can Breezeway be deployed?

Cloud-based
On-premise

About the vendor

  • Breezeway
  • Located in Boston, US
  • Founded in 2016

Breezeway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 7 others

Languages

Danish, English, German, Spanish

Breezeway pricing

Starting Price:

Not provided by vendor
  • No free version

Breezeway does not have a free version.

About the vendor

  • Breezeway
  • Located in Boston, US
  • Founded in 2016

Breezeway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 7 others

Languages

Danish, English, German, Spanish

Breezeway videos and images

Breezeway Software - Automate Task Scheduling & Property Care Programs
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Care
Breezeway Software - Complete High-Quality Cleans, Inspections, and Repairs
Breezeway Software - Share Detailed Owner Reporting and Build Trust
Breezeway Software - Tie your Operations and Messaging Together
View 6 more
Breezeway video
Breezeway Software - Automate Task Scheduling & Property Care Programs
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Care
Breezeway Software - Complete High-Quality Cleans, Inspections, and Repairs
Breezeway Software - Share Detailed Owner Reporting and Build Trust
Breezeway Software - Tie your Operations and Messaging Together

Features of Breezeway

  • Calendar Management
  • Channel Management Software
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Reporting & Statistics
  • Reservations Management
  • Third Party Integrations
  • Vacancy Management

Alternatives to Breezeway

Leading vacation rental software with fee-free distribution, trust accounting, reservation management, & more for property managers. Learn more about Escapia
MaintainX is the leading maintenance and work execution software, designed specifically for industrial and frontline teams. Learn more about MaintainX
LiveRez is the all in one vacation rental management software bringing you a powerful ecosystem of products included to help you scale!
Powering Your Digital Hotel: Guest Messaging & WebChat, Staff Collaboration, Housekeeping Management, and more.
Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication.
Top rated operations and housekeeping platform. Save time, automate scheduling, optimize operations, and simplify communication. Learn more about Operto Teams
Manage cleaning & operations at short term rental properties with features for schedules, checklists, notifications, and more.
Online spreadsheet making tool that helps in creating, editing & sharing spreadsheets in real-time through any PC, mobile or tablet.

Reviews of Breezeway

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Leah R
Leah R
Managing Director in US
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Hands down best support team in the business

5.0 7 months ago

Comments: We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger.

Pros:

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

Cons:

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Breezeway Response

7 months ago

Love the love for our Support team. We agree that our team is pretty special! Thanks for sharing your experience. Great feedback for service partner improvements so we'll make sure that's shared with the appropriate team members!

Sammy
Business Operations Manager in US
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Breezeway automation has saved us time and money!

5.0 7 months ago

Pros:

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Cons:

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Breezeway Response

7 months ago

So glad that we're helping you save time! Thanks for sharing your experience. Subtasks are definitely something we hear our clients would benefit from often so it's a feature we're considering in the future!

Kelly
Owner in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Their Software is buggy and did not work. With no refund its basically theft or fraud

1.0 9 months ago

Comments: We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software.

Pros:

They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited)

Cons:

Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs.

Breezeway Response

8 months ago

We're sad to hear your experience with Breezeway as this does not reflect the high level of client support that our team offers and many of our clients rave about. It looks like our team was in contact with you about cancellation and waived the standard policy. If you'd like to discuss further, please feel to reach out to our team at [email protected].

Michelle
Operations Manager in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

We love Breezeway

5.0 2 years ago

Comments: LOVE!! Great support.

Pros:

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

Cons:

At times it takes both the ap and the desktop version on your phone to get all the information.

Stacy
General Manager in US
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

MUST HAVE PRODUCT!!!

5.0 5 years ago

Comments: We love it, and can't wait to learn more!!

Pros:

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Cons:

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Alternatives Considered: Properly

Reasons for Switching to Breezeway: The sales team was so knowledgeable and wonderful to work with and Breezeway had way more in terms of use that mattered to us.