Breezeway

Hands down best support team in the business

Comments: We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger.

Pros:

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

Cons:

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Breezeway automation has saved us time and money!

Pros:

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Cons:

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Not good for big companies

Comments: We manage over 500 units with Breezeway and have encountered several challenges that are not aligned with the needs of a company handling multi-unit short-term rentals. Unfortunately, the support provided has not met our expectations. Specifically, the manual process for bulk uploads is inefficient, and there is no functionality to adjust pricing by weekdays, resulting in uniform rates across both weekends and weekdays, which is not ideal for dynamic pricing. We would appreciate addressing these issues promptly.

Pros:

The design The idea of the company nothing else comes to mind

Cons:

Costumer support No Bulk function Not good for big companies

Leading property and operations management platform

Comments: We have had an overwhelmingly positive experience with Breezeway. The entire process, from signing the contract to implementing the system, was incredibly smooth and hassle-free. Within a matter of weeks, we successfully onboarded Breezeway and leveraged its capabilities to support over 300 properties.Impressed by its performance during the trial period, we confidently expanded our usage to encompass 6,000 homes and a workforce of more than 500 individuals. Throughout this scaling process, Breezeway demonstrated exceptional reliability and efficiency, ensuring that there were no delays or shortcomings on their part.Moreover, Breezeway went above and beyond our expectations by offering to translate the app into Danish, our native language. This gesture exemplifies their commitment to providing a personalized and user-friendly experience, catering to the specific needs of our organization.

Pros:

When we arrived at Breezeway, it immediately became evident that they were operating at the pinnacle of their industry. Their profound understanding of the rental market meant that Breezeway effortlessly catered to all our needs, requiring minimal custom development.Breezeway provides an exceptionally refined product, encompassing both a comprehensive desktop version and seamless mobile app. Their offering exemplifies maturity, allowing us to effortlessly manage our operations across various devices.

Cons:

While Breezeway excels in the US market, it remains evident that their focus primarily lies within this region, as evidenced by limited support for international date and time formats. Although seemingly minor, addressing this design flaw is of significant importance.In terms of API support, Breezeway does offer the functionality to push/pull data. However, the available APIs are currently limited to select datasets. To further enhance their capabilities, it is imperative for Breezeway to develop additional APIs that enable the seamless integration of any data entered through the user interface via the API endpoints. This would provide users with a comprehensive and versatile platform for data management and streamline their operations.

Breezeway Benefits

Comments: It's been a very positive experience. Breezeway is very easy to contact with any questions or issues and even a simple "Is it possible to do this?" question.

Pros:

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Cons:

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system

Breezeway Critical to LTA Operations

Comments: Since implementing Breezeway we have increased guest satisfaction exponentially when it comes to communication. Prior to Breezeway, our guests would have to make a call, go through the phone tree and wait on hold just to get the WIFI password. We now are able to send "clickable" addresses via text so the guest doesn't have to search through emails to know where they are going. It's provided more accountability for our housekeepers as they are required to photograph BBQ's and fireplaces and other items that sometimes get missed in a cleaning. Breezeway is essential to our operations.

Pros:

It was designed with usability in mind. Fast integration. Very short learning curve. Great support. Innovative developers come up with things before you know you need them.

Cons:

They are raising my expectations of other vendors in the vacation rental space.

Great product

Comments: I am very pleased with Breezeway and the team overall. They are always working to get better, and they want to work with us. They know how to take care of customers, and know that operationally, the better the software, the easier it is for us as clients.

Pros:

Breezeway has allowed us to Streamline a lot of processes, which in term has really helped us become more efficient as a company. We are able to work smarter, and the time saved has allowed us to work on other areas of concern when we didn't have the time before. The support staff is great to work with, and we are able to have very open, collaborative conversations with them and always very supportive to our concerns.

Cons:

At times, during our busy days, the system runs a little slow. They are aware of this, and doing what they can to improve that.

Breezeway Review

Comments: Breezeway reached out to me to make this right. They were very understanding of the situation and open to my feedback. They did a great job handling this problem. They told me they will be doing a better job and telling customers that self guided training is available. This is a welcome change and would have made all the difference in my implementation of the software.

Pros:

I liked the idea of using it to interface with our cleaning team.

Fluidity!!

Comments: My overall experience went very well. I love how it stands out from all of the other apps.

Pros:

I loved how clean and easy the app is to use.

Cons:

I think with time this app will get better.

Best VR Operations Product on the market

Pros:

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

Cons:

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.

Best Operational Software on the Market

Comments: Outstanding. The Breezeway team listens to feedback and takes action. They also communicate changes effectively and are ready and willing to offer assistance when/if needed.

Pros:

Customer Service, Ease of Use, Employee Acceptance

Cons:

Integration with out PMS, but that's improving.

Can't imagine doing business without it!

Comments: Breezeway is so easy to use and, while extremely robust, if you only utilize one or two features you will still be getting your money's worth. Completely plug in and you'll wonder how you ever did business without it!

Pros:

We love that we can make schedule changes quickly and easily as the day goes on and that all issues in the field are reported immediately back to admin team to handle. Having the map feature, access instructions, property details, photos, notes, checklists, and special instructions all at the fingertips of our field operators is business-changing. Even our lease tech savvy inspector can easily use the app.

Cons:

The ONLY suggestion I have for a feature add on would be the ability to follow certain tasks and receive notifications for that task only.

Their Software is buggy and did not work. With no refund its basically theft or fraud

Comments: We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software.

Pros:

They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited)

Cons:

Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs.

Breezeway is a must have for property management!

Comments: Breezeway has been amazing to work with and with Breezeway we have been able to improve our operations and streamline many tasks. Guest communication has been a big win for us and we have seen our review ratings increase and we can track this to our use of Breezeway.

Pros:

The ease of use and ever expanding features. Breezeway is an amazing tool for maintenance, housekeeping, inspections and guest communication.

Cons:

I like all aspects of Breezeway. This was a great choice for our company.

Seaside Vacations and Sales scales with Breezeway

Comments: We began using Breezeway during the Covid Shut Down in Spring of 2020. Breezeway has been instrumental in our growth trajectory helping us take our company from 75 properties to over 400 in three short years. Breezeway is a core part of our tech stack, and we could not have achieved our growth without their support.

Pros:

The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace.

Cons:

Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications.

Breezeway is a Breeze

Comments: We are able to quickly access work orders and communicate with techs, cleaners, and inspectors in an efficient manner. This process makes our day-to-day operations run smoothly. We use the supplies feature to maintain inventory. This helps keep us up to date on needed items. We love having the templates to be able to meet the needs of each individual property.

Pros:

The features that are impactful for Harris vacations is the ease with which we are able to set up tasks and manage them for cleaning and maintenance. We find it very user-friendly and easy to navigate.

Cons:

Integration was not difficult but as with any new software it took time for us to get adjusted.

Scale up use breezeway

Comments: Amazing customer service team, great product

Pros:

Breezeway has been a long time supplier for ALTIDO across the regions we operate. The easy to use platform allows us to track, plan, execute anything that happens in our properties

Cons:

Video upload even if it is just 30 seconds

Operations Management

Comments: Management of our owners assets the the teams that support those assets

Pros:

Ease of use and scheduling for maintenance, auditing and cleaning

Cons:

Owner reporting is lacking, company reporting is starting to show value and no Kaba Integration for guest access codes, we have to use a competitors product doubling my expenses.

Breezeway is vital to our operations

Pros:

Breezeway has changed our operations for the better! All of the processes we used to have to do manually have been streamlined, saving time and making our department so much more efficient. It has allowed us to review and improve upon things we never could have imagined having time to do. It has also increased our accountability and communications beyond what we could have imagined.

Cons:

I can't say there have been many cons since implementing Breezeway. The team has always been very receptive with our requests, and available to guide us through functionalities of the system we might not have known about to tailor our operations to our working needs.

Great product and customer service

Comments: The experience has been great, as always there are room for improvement but also more time in the system will help our company utilize all features

Pros:

User friendliness and the easy to use capabilities.

Cons:

The lack of a generic department and ability to import data / dolor codes in the system

Best operational software out there for vacation rentals!

Pros:

I love that Breezeway has listened from the beginning in building a thoughtful and easy to use platform for operators. The software is a life saver, and we could not function without it. Easy to train on/integrate, budget friendly for the services it provides, and the team is great to work alongside with troubleshooting/feedback.

Cons:

Breezeway has always been excellent in incorporating changes that have property managers/owners in mind. At this time, I have no direct con feedback.

We love Breezeway

Comments: Organizing housekeeping, maintenance inspections, work flow and guest communciations.

Pros:

We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections.

Cons:

The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now.

Great for cleaning management!

Pros:

Ease of use. We also love how we don’t have to schedule cleaners because it automatically does. Assigning tasks is simple, and we like how we can require photos from the cleaning team.

Cons:

The mobile app doesn’t give us much information as we would like.

BBRR & Breezeway

Comments: We absolutely love BW! It is a vital part of our business!

Pros:

The texting ability with our guest has really changed things for us. Breezeway Assist has given us a more personal afterhours response. The people answering the messages or phone calls are trained in vacation rentals and know how to communicate with our guests.

Cons:

Everything I've reported in the past has been handled or BW is working on for a later date.

I wouldn't be able to run operations efficiently without Breezeway!

Pros:

The overall ease of use is fantastic. I love that I can quickly view which cleaners and inspectors I have scheduled, make any changes on the fly, and the fact that everything is automated! Breezeway saves me time, and the more time I have, the more I can refine my systems and take down more deals!

Cons:

The iPhone app is catered more towards users rather than hosts. I have to login to Breezeway using my web browser which is a minor inconvenience. Otherwise, everything is incredible.