What Is Breezeway?

Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners. Our software and mobile apps have facilitated over 6M property tasks across 100+ million square feet and help hundreds of hospitality professionals meet detailed service standards. Combining robust property data, smart messaging, and mobile-first task management, Breezeway is building the future of property care.

Who Uses Breezeway?

Breezeway's target markets include vacation rental managers, short term rental operators, corporate housing providers, hotels & hostels, resorts, cleaning/maintenance services, & residential managers.

Where can Breezeway be deployed?

Cloud-based
On-premise

About the vendor

  • Breezeway
  • Located in Boston, U.S.
  • Founded in 2016

Breezeway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 6 others

Languages

English

Breezeway pricing

Starting Price:

Not provided by vendor
  • No free version

Breezeway does not have a free version.

About the vendor

  • Breezeway
  • Located in Boston, U.S.
  • Founded in 2016

Breezeway support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 6 others

Languages

English

Breezeway videos and images

Breezeway Software - Automate Task Scheduling & Property Care Programs Using Data
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Readiness
Breezeway Software - Complete High-Quality Cleans, Inspections, Repairs, & Service Work at Each Property
Breezeway Software - Share Detailed Owner Reporting to Build Trust and Boost Retention & Revenue
Breezeway Software - Tie Your Operations and Messaging Together by Communicating with Guests & Create Maintenance Jobs Directly from Messages
View 6 more
Breezeway video
Breezeway Software - Automate Task Scheduling & Property Care Programs Using Data
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Readiness
Breezeway Software - Complete High-Quality Cleans, Inspections, Repairs, & Service Work at Each Property
Breezeway Software - Share Detailed Owner Reporting to Build Trust and Boost Retention & Revenue
Breezeway Software - Tie Your Operations and Messaging Together by Communicating with Guests & Create Maintenance Jobs Directly from Messages

Features of Breezeway

  • Faculty/Staff Management
  • For Vacation Rentals
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Maintenance Management Software
  • Reservations Management
  • Vacancy Management
  • Vendor Management Software
  • Work Order Management

Alternatives to Breezeway

NewBook is a powerful property management suite helping accommodation providers boost revenue and bookings and streamline operations.
Hostaway helps you grow and manage your business with the help of advanced automations, marketing, communication and reporting tools. Learn more about Hostaway
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
The all-in-one app for your asset-related activities. Run smoother operations, improve customer service and make cost savings.
Flexible and scalable cloud-based reservation management system for campgrounds, National Parks, RV parks, RV resorts, and marinas. Learn more about RMS Cloud
Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders. Learn more about ResNexus
Channel manager with PMS tools and Booking engine. Manage your bookings, guests, accomodations and owners in one single place.
BrightSide is a complete management solution for your vacation rental management company offering custom solutions and integrations
Fully automate your guest experience & entire operation. For the first time, all-in-one place, all-in-one system. Learn more about Jurny

Reviews of Breezeway

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.9
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
65%
4
32%
3
3%
Courtney
Courtney
Operations Director in U.S.
Verified LinkedIn User
Hospitality, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

About Using Breezeway

5.0 2 years ago

Comments: Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling.

Pros:

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

Cons:

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Verified Reviewer
CEO in U.S.
Verified LinkedIn User
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

One of the best in the industry

4.0 3 years ago

Pros:

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Cons:

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Kimberly
Kimberly
Inspections Cleaner in U.S.
Verified LinkedIn User
Hospitality, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great once you understand!

4.0 last month New

Comments: I am glad I just need to look and go. It allows for addresses to be used in GPS directly from the breezeway app to maps. I don't need to worry about what or with whom I work as it is listed. It takes forever and sometimes glitches but I'm happy with it!

Pros:

I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos. It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly. I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw

Cons:

The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements.

Pawel
Director in U.K.
Hospitality, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Great for the maintenance, inventory and housekeeping management

3.0 4 months ago

Comments: Great software, customer service, limited options compared to their competitors.

Pros:

Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service.

Cons:

No guest messaging option. Not fully functional on the European market.

Joanne
Hospitality Manager in U.S.
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Scheduling/Task Assigning Software for a Busy Team

4.0 4 weeks ago New

Comments: We have been using Breezeway integrated with Hostfully for several years and it's been a great tool for us. The two crucial softwares integrate together wonderfully and it's so easy for us to keep track of work history.

Pros:

The user interface for this software is SO easy to use. I love how detailed you can choose to be for task templates, which is very crucial for us since we have large houses with a lot of details that our housekeepers need to be aware of for their cleans. We also have many small maintenance tasks that need to be created at any time and the ease of assigning tasks to technicians is great. We utilize the 'comments' section of individual tasks to easily communicate with our technicians and contractors. This is an easy mobile app for all of our cleaners to use for referencing directions as well as communicating quickly with our management team.

Cons:

I don't have any cons however I would love to be able to see a full calendar view on the mobile app version of the software as opposed to list items.