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What Is RUN Powered by ADP?
Get what you need, when you need it, with industry-leading HR tools and services that make it easier to go all-in on your business. With the RUN Powered by ADP solution, you can process payroll from anywhere in minutes, and even put recurring payroll on autopilot. With RUN, you can stay ahead of state and federal tax laws and HR regulations with automatic updates covering all 50 states. Also get more peace of mind with 24/7 support from certified payroll experts.
Who Uses RUN Powered by ADP?
As a small business owner, you’re managing more than ever, and with less time to get it all done. The RUN payroll & HR platform can help free you up to focus on driving your business forward.
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RUN Powered by ADP
Reviews of RUN Powered by ADP

Excellent Company
Comments: Excellent. [sensitive content hidden] made the process easy and was involved with every step of our integration.
Pros:
I have used ADP on and off with companies I have owned or been an officer of since 1997. The company and the people who work here are knowledgeable and good people to work with.
Cons:
The software is not well put together and doesn't flow naturally. Additionally, screens will freeze on you and you will have to start over.
ADP is easy and simple to use
Comments: I feel confident in ADP as a company. As i have know about them for a very long time. Since at least 1980 in Syosset NY. Long story short, I have seen them grow over the years and i know how things are run there. They have been around a long long time and have only grown with time. So i have the utmost respect and confidence in ADP as a company.
Pros:
Customer service is spot on. I always can get help when i need it and i get to speak to a human being. I like the ease of inputting information and feel like they actually care.
Cons:
Just a little pricey. But i feel confident that i always have help. As a small business owner in NY we just pay so much for everything. But as a service in NY i get that it is a cost to run a business. Our payroll is our whole business. We do our best to save on costs but its not easy.
ADP Response
6 months ago
Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about price has been shared internally. -Your RUN Team
ADP Run Review
Comments: Poor experience but still gets the job done with processing payroll
Pros:
Run has the basics in processing payroll
Cons:
There were many features in RUN that were suboptimal or that just didn't work at all. Their support teams were horrendous.
I didn't know payroll could be this simple!!
Pros:
We originally used a small local firm to process our payroll, but once they retired, we had to look for a new way to process payroll. We really liked the pricing for the product, as it wasn't a huge jump from what we were already paying. Processing payroll is super easy and really nice that they have an automated feature for salary payroll.
Cons:
For some documents that we need them to process for us, it can take multiple weeks to get done because they have so many clients they are working with.
Good service, but expensive
Pros:
Overall, I'm satisfied with the ADP payroll service. I've used many of the payroll services on the market (ADP, Paycheck, Heartland, Patriot). I think ADP is one of the better ones. The reporting interface is super easy to use, and their direct deposit is the best among competitors. By that, I mean the required deposit dates, in order to make payroll processing, you just need 1 day in advance to get the money ready in your account, everyone else need minimum 3 days.
Cons:
One of the pricer options among competitors. I ran weekly payroll for 8 - 10 employees, with a big discount, it costs me about $75-$90 per payroll. in comparison, Patriot only costs around $65 per month (4-5 payrolls)! One other thing to consider is (this is true to all payroll service companies), that your salesperson probably won't be there for too long, other words, once they sign you up, they will pretty much disappear, good luck getting any support from them, every time you ask for help, they'll just refer to customer service 800 number. it makes you feel like, you're on your own.
ADP Response
6 months ago
Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about Pricing and Sales Support has been shared internally. -Your RUN Team
ADP will save you time and money!
Comments: We love ADP. There are not many times we need customer support so that doesn’t keep us from continuing this product.
Pros:
I love the payroll reminders and the ability to update employees in real time.
Cons:
Often times the customer service is really backed up and you experience long wait times.
ADP Response
11 months ago
Ciera, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about service wait time has been shared internally. -Your RUN Team
ADP Run is good for small business
Pros:
Ease of Use, ADP takes care of all the payroll taxes and forms
Cons:
the time clock app is not connected to the run adp app

NO COMUNICATION, DISRESPECTFUL
Pros:
nothing!! i suggest to run away from adp asap!! no customer support at all.
Cons:
they Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!! omg how can we run payroll if we where never notified that it was ready to do so!! no sense then, the only thing they can say am really sorry sir, we are sorry sir, we will have the sales person manager reach out to you then again they never do!!!
ADP Response
11 months ago
Edgar, we apologize for any frustrations you're experiencing with the service, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review. -Your RUN Team
Good solution but consider other options
Pros:
I found it easy to sign up for and get help from the sales representative
Cons:
Once I signed up and used it for a few months, I found it a bit complex. After using a different tool for payroll, I think ADP has a chance to improve their user interface and make it easier for business owners to understand payroll and taxes
ADP Response
6 months ago
Hello, we apologize for any frustrations with our product, but we're committed to helping you get the most out of RUN. Your contact and account information is not available via this posting, however, our RUN Team would appreciate the opportunity to connect with you to address your concerns. We do look forward to hearing from you. Your feedback is very important to us here at ADP so we thank you for the review. -Your RUN Team
Great software
Comments: I have had a great experience so far. I have been using ADP for 2 years and will continue.
Pros:
The ease of setting up payroll and my account executive is very responsive.
Cons:
The cost went up by $10 a month when I cancelled the 401K plan
Alternatives Considered:
Great software
Comments: My overall experience with ADP RUN was phenomenal, not only because I loved the user-friendly site that made my life as the administrator so much easier, but the customer service I received was top-notch! I had my own personal representative every step of the way. Any time I needed anything and reached out whether it was via email, text, or phone I would get an immediate response. I loved RUN so much that I made multiple referrals to them. Did you know that you can earn gift cards that you can use anywhere when you refer someone who signs up with ADP?! And each time you refer another person/business the amount of the gift card increases!!
Pros:
What I like most about the ADP RUN software is how user-friendly it is. You can literally be a first-time user with no instruction at all and successfully execute any task. The way the site is laid out makes it very easy to find what you're looking for. If you're not 100% sure what it is that you need but you have an idea you can even type a keyword into the search and all of the options associated with that word will pop up and trust me, you'll answer will be there!
Cons:
The thing that I liked least about ADP Software was the GPS tracking feature. It does offer a feature that will show you the location of the employee when they clock in and out but that's it. For my business I really needed more out of this feature like geo-fencing for each job location and for me to be able to get an alert if the employee clocked in/out outside of the job location. ADP RUN does not offer those additional features.
ADP Response
3 years ago
Melinda, Thank you for taking the time to post this review of RUN Powered by ADP?. How wonderful to hear that RUN? provides you with the information and access you require at your fingertips, empowering you to focus on your business! We appreciate your valuable insights! -Your RUN Powered by ADP? Team
Easy Management
Comments: Over all its a great system that is easy to operate on a day to day basis and to stay complain with needed paperwork.
Pros:
I love the HR, Payroll features the most. I also love that you can start an employee and have them update any need information remotely.
Cons:
The reports can be a lot to take in and we have to add 2 payroll reports together when we do quarterly reports as some are from the previous year.
Alternatives Considered:
Our All Around Payroll Solution!
Comments: Overall, ADP is the perfect fit for our catering company. It provides us with exactly what we need for payroll processing as well as the added bonus of convenient communication with employees. Not to mention their lighting fast, secure delivery of our payroll checks overnight to our door step.
Pros:
I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.
Cons:
The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.
ADP Response
5 years ago
Melissa, Thank you for the outstanding feedback on RUN Powered by ADP?! We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business. We appreciate your recommendation and your valuable insights! - Your RUN Powered by ADP? Team
Huge time saver
Pros:
The ability to run payroll quickly and easily was a huge draw. The biggest benefit is the knowledge that we are compliant with all of the ever changing tax requirements. All of our taxes are paid automatically which is also a huge time saver. I'm excited to see how it helps with year-end reporting.
Cons:
Integration with the desktop version of Sage 50 was a little cumbersome. It works, but doesn't import the data in the way that we were used to. It's just fine, but not perfect. Setup happened at the end of a quarter and took a little bit too much back and forth to get working properly. Support wait times were unusually high.
Quit ADP because of their "security"
Comments: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.
Pros:
ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.
Cons:
ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.
ADP Response
6 years ago
Melody, We apologize for your frustrations with your experience during your time with us. Security is front and center in what we do to ensure the safety of your company and your employee's data. Your feedback is very important to us here at ADP so we thank you for the review. The RUN Powered by ADP? Team
Alternatives Considered:
Doing payroll in ADP in VERY easy!
Comments: Since I didn't do payroll before I started working at my current position, I feel that it is fairly easy to use. If I can learn to use it, anyone can.
Pros:
I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.
Cons:
I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.
ADP Response
4 years ago
Roxanne, We thank you for your review of RUN Powered by ADP? and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Powered by ADP? Team
Makes running payroll a breeze!
Comments: The customer service was stellar in answering my questions and helping me get through the payroll issues I had. I would highly recommend using RUN Powered by ADP
Pros:
The self service portal is important to me since I am the only employee. It allows me to utilize this feature without it being expensive. The customer service is outstanding! When I have questions, they are readily available to answer and help.
Cons:
At first, I was a little confused on how the process worked in self reporting, but after I spoke with customer service, we were able to work all the kinks out.
ADP Response
2 years ago
Gina, thank you for your review of RUN Powered by ADP®. We love hearing that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Team
ADP: Easy to Navigate
Comments: ADP was easy to learn and easy to navigate. It has helped for all of my documents and financial processes to be all in one place. It is serving its purpose very well.
Pros:
ADP has an intuitive interface with a user-friendly platform. It's a one-stop shop. It makes it easy to sign in, enter hours, see pay stubs, view and print tax documents, and log out.
Cons:
On the management side, the only thing that I could dislike is having to add-on features a la carte because the service will end up more expensive than initially intended. But for now, ADP serves my needs.
ADP works for YOU
Pros:
The system is very easy to navigate and makes processing payroll much easier than other programs out there. The simplicity of RUN makes life much easier for any administrator processing payroll. They take care of all your tax needs for you and gives you the capability to run numerous reports for all your specific needs.
Cons:
The only disadvantage that i have see with the program is that the added benefits they offer for the HR side of things can run a little high on top of your standard processing fee.
Easy way to run payroll
Pros:
It is easy to use for both hourly and salary workers (exempt and non-exempt). It also keeps track of PTO and Vacation.
Cons:
Sometimes figuring out the conversion between minutes to hours for the hourly workers can be tricky for running their payroll.
ADP Response
11 months ago
Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback has been shared internally. -Your RUN Team
Alternatives Considered:
Amazing Sellers but after you sign it is a total mess
Comments: The person who sold this to me was great answering questions and said that he will be my point of contact is I needed anything after I sign up. Well… once the first problem started be disappeared…. And when he dis answer he was mas I reached out. Adp was collecting my state taxes but not sending them to the state, they said I never submitted my documents (which I did) and it was on my to fix it. Price changes without a formal notification.
Pros:
You can run it on an app anywhere you are.
Cons:
The customer service is pretty slow, lots of [sensitive content hidden] and never happened.
ADP is great product for any company
Comments: I have four companies that use ADP run and by far ADP is the easiest and most reliable application i have used for processing.
Pros:
It was easy to learn and setup. Customer support was outstanding.
Cons:
It doesnt always sync up correctly with quickbooks

Alternatives Considered:
Easy Option, not the best
Comments: Gets the job done, but you will need to keep on top of your tax notices and payments to ensure nothing is missed.
Pros:
Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.
Cons:
There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.
ADP Response
3 years ago
Meg, We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Powered by ADP® Team
Great Payroll System
Pros:
Easy to use to pay employees or contractors via direct deposit, they file all the important reports and make sure taxes are taken out and filed as well.
Cons:
Sometimes the system can be glitchy and difficult to set up new states.
Fantastic Program - Too Big for Small Business
Comments: If not for the higher cost, we would still be with RUN ADP and I highly recommend. The program was really solid and the customer service outstanding. Cost was the downside for us but I believe they may now have some options for smaller businesses that may fit better from a cost perspective.
Pros:
Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.
Cons:
This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.
ADP Response
3 years ago
Sara, We thank you for your review of RUN Powered by ADP® and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. We appreciate your feedback on the price structure and have passed this information along for review. -Your RUN Powered by ADP® Team