RUN Powered by ADP

Powerful Enough for Large Companies

Comments: Paying employees weekly or biweekly has been simplified.

Pros:

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Cons:

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Great Customer Support

Comments: Overall my experience with Run by ADP has been very positive. I will continue to use this software and will recommend to other business associates.

Pros:

The best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!

Cons:

There isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.

Amazing Sellers but after you sign it is a total mess

Comments: The person who sold this to me was great answering questions and said that he will be my point of contact is I needed anything after I sign up. Well… once the first problem started be disappeared…. And when he dis answer he was mas I reached out. Adp was collecting my state taxes but not sending them to the state, they said I never submitted my documents (which I did) and it was on my to fix it. Price changes without a formal notification.

Pros:

You can run it on an app anywhere you are.

Cons:

The customer service is pretty slow, lots of [sensitive content hidden] and never happened.

Quit ADP because of their "security"

Comments: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Pros:

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Cons:

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Run ADP - Payroll Review

Pros:

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Cons:

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.