RouteManager

Great But Expensive CRM and Scheduling Application

Comments: Great experience with work wave maintains resources that help manager a small to medium size service business.

Pros:

streamlines a host of processes from route optimization, managing receivables, automating billing and sync with quickbooks

Cons:

expensive for user license and being tied into their processor is very costly.

Alternatives Considered: Housecall Pro and Salesforce Sales Cloud

Reasons for Choosing RouteManager: was obsolete and needed to have something in place

Reasons for Switching to RouteManager: Easy to migrate and the features that it contained

Ace Retail Holdings Review

Comments: Outstanding vendor partner from the very beginning. Open to ideas on improving the end user experience

Pros:

Ease of use, route optimization, identification of vehicle limits, customer communication

Cons:

There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency

WorkWave upgrade

Pros:

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons:

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

WorkWave Route Manager Needs More Features

Pros:

Real time tracking and capturing of data.

Cons:

There are limitations in customizing certain features to suit our specific needs. For example, the ability to tailor reports or dashboards to our unique requirements is somewhat restricted. The mobile app occasionally experiences performance issues, such as slow loading times or glitches, which can disrupt field operations and lead to inefficiencies. When the internet connection is unstable or unavailable, the system's functionality is significantly reduced. Improved offline capabilities would be beneficial for field teams working in remote areas.

Yurek Pharmacy

Comments: Overall, I have really enjoyed this routing system and my rep is always easy to get a hold of, very knowledgeable and alwasy willing to help.

Pros:

It is simple to use and you can see your drivers and orders in real time.

Cons:

I do not like that it does not indicate orders that have a time sensitivity attached to them.