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Operate
What Is Operate?
Operate is a purpose-built, workspace management software for managing crucial day-to-day coworking and flexible workspace operations. With Operates end-to end ERP system built for ambitious, multi-site operators, stakeholders can remove complexities, gain real-time insight, improve member experience, and facilitate booking, buying and billing of services.
Who Uses Operate?
Operate is designed to fit the needs of your workspace as it grows. Our award-winning workspace management platform is designed for flexible workspace operators from one to multiple sites.
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Reviews of Operate
Average score
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My Review
Comments: I will be happy to discuss further in a call .
Pros:
The Software is easy to use . I like that the system supports the full costumer journey ( Lead > Tour > Opportunity > singed agreement . I also appreciate our Account manager ( [SENSITIVE CONTENT HIDDEN] ) support and service .
Cons:
the APP doesnt work good for us in most of the locations . Sorting issues take a lot of time with the development team . I miss an online signage option . The "shelf" reports are not easy to use , for example i cannot sum amounts when i convert them to excel as the cells are defined in a special way . [SENSITIVE CONTENT HIDDEN] mentioned this will be sorted but again too long to wait ... The system does not support Events registration , we need to use additional sofware and pay more money to have that ( community event ect ) . We are also using an extra system for mailing . I believe the need of the Coworking providers are quite clear and you can have all the solutions under the same roof .
Transitioning to Operate
Comments: TBD.
Pros:
Operate surpasses the competition that we reviewed in their extensive knowledge base and guide videos. They also have a great chat feature that stores previous chats and allow for easy recall of similar questions. The workflows are intuitive and easy to follow. They system has a very robust portal that is very client centric. It also has extensive Reporting features.
Cons:
The onboarding process takes far too long and requires too much critical work to be accomplished by people (customers) new to the system. It causes delays and work that has to be done and redone which ultimately leads to frustration. Also not all the features work with our systems or processes. We are not completely launched so my feedback is really pertinent only to system comparison and onboarding experience.
Comprehensive product
Pros:
Full reporting structure, API integration, complex workflow procedures can be utilised to streamline processes
Cons:
Price points for higher versions and add-on products is high. Lead system could be streamlined/improved.
