ServiceWorks

Small Business Miracle for Field Management

Comments: We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Pros:

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Cons:

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

Highly recommend ServiceWorks

Comments: When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs.

Pros:

ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.

Cons:

The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal

Service Works - I need help

Comments: Sadly I have to use a review to hopefully have someone look into my tickets. Unfortunately my customers have integrated with this system so I’m stuck for now

Pros:

When it works it’s a great software. 80% of the time, the software works 100% of the way it should

Cons:

Support. Or lack thereof. We raise tickets and they get closed without any action. We reopen them and get zero response. Waiting on an urgent ticket and all I’ve been told is “try back in 2-5 days”. Also have a ticket that’s been open for a year

Alternatives Considered: GRC CORA

Reasons for Choosing ServiceWorks: We switched from our old provider due to pricing and features

Switched From: Competitors App

Reasons for Switching to ServiceWorks: We chose service works because of pricing and features

Service Works

Comments: We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.

Pros:

We really like being able to invoice and schedule from the same program

Cons:

Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers

Service Works Audit

Comments: What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy

Pros:

Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.

Cons:

Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.