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Canada Local product
Envoke

Envoke

Canada Local product

What Is Envoke?

Envoke is built for communications professionals who find that using marketing automation software is not a good fit.

Our users inform, notify and engage stakeholders — they don't sell to leads.

With Envoke you can send mandatory emails that contacts can't unsubscribe from.

List management is flexible with advanced segmentation and subscription management settings.

You can connect multiple departments centrally under one administrative account. Admin users can manage who has access to sub-accounts, billing, branding and email templates for multiple departments that operate independently without access to each others' contact lists.

Support is unlimited and includes screen share calls in addition to chat, email and phone.

Who Uses Envoke?

Higher education, associations, regulatory bodies, healthcare providers, financial institutions, government agencies, municipalities & organizations where the focus is on stakeholder communications.

Envoke Software - Email templates
Envoke Software - Flexible list management
Envoke Software - Mandatory emails
Envoke Software - Reporting

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Reviews of Envoke

Average score

Overall
4.8
Ease of Use
4.5
Customer Service
4.9
Features
4.6
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
19%
3
2%
Verified Reviewer
Verified LinkedIn User
Higher Education Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Tool!

5.0 3 years ago

Pros:

Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information. This makes it very easy to create lists and filters, upload contacts, build templates and emails and schedule campaigns. We reduced production time significantly- it only takes a couple minutes to setup an email campaign! I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open. Highly recommend this tool!

Cons:

New features are added all the time. This is much appreciated!

James
President in Canada
Writing & Editing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Ultimate Canadian Answer for Newsletters and Contact Management

5.0 5 years ago

Comments: What works for one subscriber may not be for others. Customization is the key to handle different groups and Envoke makes it easy to cater to your target markets by creating collateral and content their users will find informational, interesting or newsworthy.

Pros:

More usable features than one can imagine. Everything is thought of and easily available. Don't like something or need a change or update the management team is very nimble and keen to help you and advance the system for all users.

Cons:

It took a while to fully understand and utilize this elaborate system. And for a small business not fully ready to roll out there should be no charge up until you use it. It may cost some considerable expense to keep systems live for potential customers. But when they are ready to use it on a small or large scale it becomes highly addictive. Anyone who tests or tries it should be encouraged to use it more often rather than shut them down. Even a sample database of 100 subscribers could grow to thousands rather than risk hard earned users to opt-out and eventually go to the competition.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Stellar customer support, okay product

3.0 6 years ago

Pros:

We chose Envoke because it's a Canadian company that was willing to engage with our procurement process, and could provide us with a customized service that allows us to connect mailing lists with segments of our internal contact databases. Their customer support is really stellar and they invest a lot in making sure that we know how to best use the tool.

Cons:

The UI for creating and managing messages needs a refresh, and is based on a model where new messages are created from a template filled with dummy content that you swap out (rather than a UI based on providing a canvas and a drag-and-drop library of elements that fit with our design). Some of our users who've worked with Mailchimp and other services find this awkward. We work on an agency-type model, so there's one administrator account that manages over 50 'client' accounts, and the workflows related to this are tricky - it's not clear which client account you're in, you can't open (and compare between) multiple client accounts at the same time, and you can't set global preferences (ex. Analytics tagging ON by default, 'sent by Envoke' message OFF by default) that will automatically be applied to all new accounts. Giving a single (client) user access to multiple client accounts is also awkward, and means that some of our users have four or more different usernames for different Envoke accounts. Creating those user accounts involves some minor frustration with the workflow for creating and sending users their account credentials and passwords.

Envoke Response

6 years ago

Thank you for your comments. We have now included an option to view email activity per account in custom date ranges, which is helpful for agency-type accounts like yours. Displaying the current account name on all pages is now in development as per your feedback and we have also added your user management related thoughts to our "wishlist" which is reviewed by product management to help shape upcoming releases. Please don't hesitate to add additional comments any time.

Shelly
OT, Quality Improvement Lead in Canada
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Envoke is great for healthcare!

5.0 3 years ago

Pros:

- Securely stored in Canada - Great functionality and easily customizable for different audiences - Excellent training resources - Exceptional customer service and technical support

Cons:

- Takes a little while to get used to compared with other similar software, but once you do it's easy to use

Hector
It Supoort in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Email marketing software

5.0 4 years ago

Comments: We create news letters and marketing campaigns to hundred of customers in no time.

Pros:

Easy to establish graphic communication with your customers.

Cons:

Honestly, I do not find anything missing or that I do not like.