Envoke

great product, excellent service

Pros:

ease of use, customizable fields, and excellent quick customer service

Cons:

integration with other software. however as the company grows more and more options are becoming available

Great Email marketing software

Comments: We create news letters and marketing campaigns to hundred of customers in no time.

Pros:

Easy to establish graphic communication with your customers.

Cons:

Honestly, I do not find anything missing or that I do not like.

Basic software that does the trick

Pros:

Meets Canadian IT security and compliance standards; data stored in Canada

Cons:

Limited analytics and poor dashboard UI.

Great option at very good price

Comments: It opened up a way to mass and target communicate with our members that we hadn't been able to do before, except in a very manual way. And the fact that it was a Canadian company, and all CASL compliant sold it for us. The folks at Envoke have been great to work with, and very responsive to inquiries.

Pros:

I think the ability to not only segment your email lists, but also solid templates that you can use and modify, or build new ones from scratch.

Cons:

Integration hasn't really been a problem, but its tricky having images or text transfer within an email inside a template that will scale easily between desktop and mobile. Until you're more familiar with what it can and can't do, it takes some adjustment.

Excellent Software

Comments: Much better than the previous software our company was using. Customer management and message design were easy to use. Customer support was excellent in helping achieve our goals.

Pros:

Customer management is easy to follow. Allows custom fields to be uploaded and dynamically included in messages. Excellent customization on message content. Quick and helpful support team.

Cons:

No problems encountered while using the software. Maybe offer low-price/low-volume options on the pricing page for smaller businesses.

Envoke is great for healthcare!

Pros:

- Securely stored in Canada - Great functionality and easily customizable for different audiences - Excellent training resources - Exceptional customer service and technical support

Cons:

- Takes a little while to get used to compared with other similar software, but once you do it's easy to use

Economic Development Newsletter

Pros:

After researching various newsletter software, Envoke seemed to check all the boxes of its competitors and we felt provided a better overall value. A bonus was that it's a Canadian owned company which put a high emphasis on following Canada's CASL legislation.

Cons:

So far we have not had any negative issues with the software and any minor issue has been cleared up quickly with prompt customer service.

Good, but not perfect yet.

Comments: We chose Envoke because it is Canadian. Overall experience is positive despite the list of cons above.

Pros:

Ease of use and speed. Can get a decent email out in a few minutes. Canadian program and data storage avoiding the dreaded HS mess south of the border.

Cons:

Managing member list. Asked that you be able to see all members at once not the default 50. No response and no excuse this hasn't been done UI of email builder is quirky to say the least. When selecting a font style such as heading 2, it does not always show up in the right sidebar for editing making it impossible to edit. Default email width is 650 pts. Why not a % scale option or any options so that it can be set to the width of the window available in the clients email program. Should be a way to check responsiveness in tablets and phones to make adjustments as needed. Background images? Padding and margin adjustment in div boxes.

Great Canadian option

Pros:

Overall does what you need for mass email software with decent amount of features. Easy to import and manage contacts. Creating and sending out campaigns is easy and quick to do. Creating forms to capture emails is straightforward.

Cons:

The interface design could use a bit of a refresh, but it's functional. There could be more templates and it could be easier to set global styles.

CASL Compliance

Comments: Envoke sales people were the exactly on target with the amount of attention. Not too pushy, but always available to assist. And, if I ever have questions, I get my problems resolved quickly. But, mostly, it's pretty simple to use.

Pros:

I liked that my emails look professional and that it's easy to use. I love that it's low cost. Most importantly, it makes compliance with Canada's Anti-Spam Legislation easy.

Cons:

I'd like to see more font options so that I could match my branding.

Envoke user for 10+ years. I've seen demos of other MAPs and Envoke is on par with the big players.

Comments: A high-quality tool that allows me to quickly deliver sales-ready leads to my CRM, a program to help us interact and nurture contacts in our database via email, as well as create dynamic, responsive landing pages to support our marketing campaigns. The simple to use interfaces allow me to start and finish a project within hours. It enhances, and is an extension, of everything I do; and ultimately it keeps my internal and external customers very happy with our company.

Pros:

Envoke is pretty intuitive. In fact, I was surprised to learn a major competitor's landing page weren't responsive out-of-the-gate. Envoke's engagement builder is responsive by design. They keep making the platform better (do they sleep I often wonder). For example, lead management is leaps and bounds better than where we originally came from, and it's improved with Envoke tremendously over the years to the point where it isn't one of my main pain points. My personal performance keeps improving, allowing me to take on more projects. The speed at which I am able to get things done makes me look good in the organization. Plus then I can easily show people in reports how everything is performing.

Cons:

It would great to have out-of-box, a two-way synchronization between our CRM (Oracle) and Envoke so we can use CRM data in our marketing campaigns. But it has primarily our complex business rules and requirements that have held back complete customization beyond what Envoke was able to set up for us.

Great product

Comments: Overall I'm happy to be using Envoke. The dashboard and UI are very intuitive. The support team is really helpful, knowledgeable, friendly, and fast to respond.

Pros:

Easy to use, intuitive interface, very comprehensive knowledge base with tutorials, as well as chat function with fairly quick responses. Quick and easy importing/exporting of contact lists.

Cons:

Can't think of any cons right now. I've used this product for years and it just keeps on improving over time

This is the first Lead Management system that is simple to use and delivers real results!

Pros:

Once the system is implemented (Envoke worked closely with us throughout the implementation process), it runs itself to capture leads that are browsing your website. Envoke first worked with us to make sure our website had the appropriate calls to action and lots of areas where leads could "raise their hand" to speak with us, then once they do we get a notification to our inbox letting us know that a lead is interested to have a conversation. We follow up with that lead within 24 hours and move through the sales process quickly. In addition, the system also provides analytics on website traffic and allows you to customize reports. In the 6 months since the system's inception we have generated in sales as a result of website conversion of leads. Highly recommended.

Cons:

The system is nicely designed and easy to use, for the most part. There are some areas that need to be more intuitive so that I don't have to be going to Envoke support to walk me through simple tasks. The software performs as it should, it's a matter of user experience in some areass that need to be addressed.

Envoke at a Glance

Pros:

The software and platform is easy to use and understand.

Cons:

We have not had any cons or negative experiences

Seamless lead generation and management tool that is ve user friendly. Fantastic reporting features

Pros:

Simple to use, easy to export, accessible from mobile, tablet and desktop allowing me to see where we are at no matter where in the world I am! Fantastic reporting and excellent support from the team.

Cons:

I like to check on processed leads a couple of times a day and the system defaults to all processed leads first and then requires a second click to chose leads processed to a specific day.

The Ultimate Email Software

Comments: Easy to use. Great open rates. Great click-through rates. Highly recommend.

Pros:

The builder is both easy and intuitive to use. An important combination for email marketers who are on the platform daily.

Cons:

I find that there is a lag when creating custom HTML emails - have not tested this out since the new update.

Positive review

Comments: I like using it, very user friendly

Pros:

Easy to use, won't see any cluttered information

Cons:

Can't search specifics, it would be better if I could search my leads by their email

Customer Service

Comments: It's been excellent. Several other programs on campus also use it now because of our experience. The functionality is perfect for what we need it to do. And again, can't say enough about the support staff.

Pros:

The support we receive from customer service is stellar.

Cons:

I only personally use it every 4 times a year and I don't find it to be overly intuitive - particularly when I'm creating distribution lists 'interests' - the naming convention is odd to me and because I use it so infrequently I find it quite foreign every time I use it. Operator issue though - I'm sure if I used it more often it would be much easier.

Worked with Envoke for a number of years now and I've found the UI very easy to work with.

Pros:

The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved.

Cons:

Hard to say, I've always found it easy to use and have never had a bad experience with the software/application.

Great experience, great and affordable product

Pros:

It’s affordable and easy to connect with support when needed.

Cons:

There was nothing that I didn’t like. The only thing that I would recommend is that videos and tutorials are embedded directly into the site as opposed to bringing you away to another location.

Amazing customer support and great features with affordable and flexible pricing and it's Canadian

Pros:

They are constantly expanding the features and functionality of the program. They are extremely responsive to customer input and requests. The program itself is relatively easy to use (getting easier all the time) and if there are new features there is great documentation and support with them. Customers can even get one-on-one phone tutorials if they are stuck with a feature. The pricing scheme is great: buy as many credits as you need for your company, and they don't expire.

Cons:

Some basic features are still missing / a bit awkward (e.g. different colored text within a paragraph isn't possible yet). Making a template is easy; using it is still a bit awkward.

Easey Envoke

Comments: Envoke assist with target marketing, where individual lists can be tagged and STATS represents the impact thereof. It assists on various levels, a macro and micro level, in that one can track the targeted lists overall performance and individual leads, i.e. the detail. Envoke STATS enables us to improve our email campaign contents, design and distribution.

Pros:

Envoke is user friendly, and within minutes eye catching and professional email campaigns can be created. Metrics / Stats are immediately available, and comprehensive that enables to determine impact and where to improve. Specific actions / clicks can be checked, and it also shows emails that should be reviewed. Support staff is knowledgeable and explains in a way that is easy to understand and implement. Highly recommend Envoke !

Cons:

No problems or issues have been experienced to date.

Product suits my team's needs and customer service is excellent

Comments: Envoke does what we need it to do and is easy to use. We had to switch from a competitor product and we were able to be up and running with Envoke very quickly, thanks especially to the support team.

Pros:

The Envoke interface is easy to use and we were able to set ourselves up quickly. Most importantly, the excellent customer service is reassuring and helpful when using the product.

Cons:

We use Envoke to manage our contacts database and email campaigns. So far, there is no element that I find myself disliking about the product in relation to how we use it.

Excellent newsletter software

Pros:

It has all the functionality I need to customize a newsletter for my purposes. I can import a contact list easily, track usage stats, and modify the content as needed. The customer support is prompt and comprehensive. It is also great value for the money.

Cons:

I haven't experienced any downsides yet.

Email Tracking Made Easy

Comments: I am not a primary user. We use the software primarily to email corporate communications and track them.

Pros:

The Envoke software is easy to use and the web portal can be navigated without requiring a lot of technical knowledge.

Cons:

So, far I am not aware of anything our company does not like about the software.