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RealPage
What Is RealPage?
RealPage's suite of solutions benefits owners, managers, and investors in the real estate industry, covering conventional multifamily, affordable, military, student, single-family, senior, vacation, commercial, and mixed-use property types. RealPage provides solutions & services for every aspect of rental property management, all backed by the industry's leading Market Analytics data platform, helping to maximize the value of your property. Learn more about RealPage today!
Who Uses RealPage?
Property Managers, Owners, Operators, Investors, Developers, Brokers, & Real Estate Professional of all Property types.
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Reviews of RealPage
I have worked with OneSite for years and it is easily functional.
Comments: I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.
Pros:
Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.
Cons:
The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.
Love the software, customer service and solution solving made us change
Comments: Use Rent Roll when it was DOS based, fought my company for 10 years! to get the software, due to continued issues had to change to new software after 5 years and take the entire company through new software set up and training!
Pros:
Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....
Cons:
Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.
Alternatives Considered:
The only thing they are good at is Selling you...
Comments: I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it.
Pros:
Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though)
Cons:
The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?"
User ....
Comments: The Cost / Benefit equation has worked out well.
Pros:
Functionality of Dashboard is good once it's property set up.
Cons:
Platform is clunky and not particularly intuitive for the casual user.
Love Onesite!
Comments: If you are looking for a great software for conventional or affordable, Onesite is the way to go! Highly recommend this software. I have used it for almost 10 years and couldn't be happier
Pros:
Pros for Onesite are ease of use, ease of correction if an error is made on certifications, ledger and resident information. It is very user friendly for someone who does not have computer experience.
Cons:
If you do not set it up correctly, then there are tweaks that have to be made and their customer support will help resolve those issues.
