---
description: Learn more about Elavon pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Elavon Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [Elavon](/software/183057/elavon)

# Elavon

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> Elavon is a merchant services software that helps businesses securely process customer payments through various payment solutions.
> 
> Verdict: Rated **2.9/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Elavon?

Elavon is used by restaurants, retailers, healthcare providers, travel and hospitality businesses, service companies, educational institutions, automotive dealers, and mass transit operators.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.9/5** | 34 Reviews |
| Ease of Use | 2.9/5 | Based on overall reviews |
| Customer Support Software | 2.5/5 | Based on overall reviews |
| Value for Money | 2.8/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elavon

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Elavon for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Debit/Credit Card Processing
- In-Person Payments
- Mobile Payments
- PCI Compliance Software
- Payment Fraud Prevention
- Payment Gateway Integration
- Real-time Alerts
- Reporting/Analytics
- Transaction Monitoring

## Support Options

- Phone Support

## Category

- [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software)

## Related Categories

- [Payment Processing Software](https://www.capterra.ca/directory/30232/payment-processing/software)
- [Chargeback Management Software](https://www.capterra.ca/directory/33796/chargeback-management/software)

## Alternatives

1. [Stripe](https://www.capterra.ca/software/123889/stripe) — 4.6/5 (3309 reviews)
2. [PayPal](https://www.capterra.ca/software/179251/paypal) — 4.6/5 (26301 reviews)
3. [Venmo](https://www.capterra.ca/software/182159/venmo-) — 4.7/5 (9271 reviews)
4. [Square Payments](https://www.capterra.ca/software/170278/square-payments-processing) — 4.7/5 (2672 reviews)
5. [Square Point of Sale](https://www.capterra.ca/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews)

## Reviews

### "Not great if you are a Canadian small Business." — 1.0/5

> **Amy** | *January 27, 2025* | Hospitality | Recommendation rating: 0.0/10
> 
> **Pros**: It was going to be cheaper than Moneris by a significant amount.
> 
> **Cons**: We were auto approved and sent the machine and using it for 2 weeks until the underwriting department stated we didn't provide enough documentation and cancelled our account.  This even though we submitted additional documentation they still cancelled the account with no notice and we had already sent Moneris POS terminal back.  luckily Moneris was only 2 days from getting a POS terminal back to us.
> 
> terrible, just terrible.  trying to get the terminal back to them has also been a bit of a run-around.  Are we sure this is not a scam company?

-----

### "A mistake in doing business with them" — 3.0/5

> **Kim** | *March 24, 2025* | Religious Institutions | Recommendation rating: 1.0/10
> 
> **Pros**: Nothing I can think of at the moment. No comment
> 
> **Cons**: Cost of running their machine.  Issues of keeping the Ingenico working properly. Customer service lacking service
> 
> They were hard to track down when help was needed

-----

### "\*Warning - brutal company to deal with" — 1.0/5

> **Jason** | *January 12, 2026* | Computer Hardware | Recommendation rating: 0.0/10
> 
> **Pros**: I found no positives in dealing with Elavon.  Nothing they told us that was supposed to happen actually happened as they said it would.
> 
> **Cons**: Everything seemed to be going smoothly processing credit card through the online system until we reached a transaction limit we were unaware we had.  We were thne told that they would be holding transactions for 60 days.  These are transactions for regular customers we've been doing business with for years.  The credit card transactions were processed on Oct. 27th for over $8000 and we still have not received our funds.  We also cancelled our accounts in November and were still charged fees in December "in error" on their part, which we will not be getting back.  Nothing that they've told us so far that was supposed to happen, has happened.  Extremely unreliable and in my opinion shady.  I highly recommend choosing a different company to deal with.
> 
> Absolutely terrible experience in every sense of the word.  The person we dealt with lied about what was happening and why and there was no effort or follow up.

-----

### "Tested and Proven" — 4.0/5

> **Verified Reviewer** | *September 2, 2025* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I appreciate the ability to filter and be more direct when searching for information. It is also very easy for you, and managing payments is a breeze.
> 
> **Cons**: I dislike that it takes a very long time to resolve disputes. You get on the phone, and you are bounced around too many times.
> 
> Overall, I believe it's a sound system; the cybersecurity is good, and the ability to track payments and refunds is excellent. the system works and it works very well.

-----

### "Elavon usws bad and unethical business practices" — 1.0/5

> **Davina** | *February 19, 2025* | Apparel & Fashion | Recommendation rating: 0.0/10
> 
> **Pros**: Originally, it was the price for their service. But did not know they were unethical.
> 
> **Cons**: The most unethical company to deal with. Literally stole money from a small merchant and have bullied them since and refuses to give it back.
> 
> Worst experience we’ve ever had dealing with any process processor

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## Links

- [View on Capterra](https://www.capterra.ca/software/183057/elavon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/183057/Elavon/> |
| en-AE | <https://www.capterra.ae/software/183057/elavon> |
| en-AU | <https://www.capterra.com.au/software/183057/elavon> |
| en-CA | <https://www.capterra.ca/software/183057/elavon> |
| en-GB | <https://www.capterra.co.uk/software/183057/elavon> |
| en-IE | <https://www.capterra.ie/software/183057/elavon> |
| en-IL | <https://www.capterra.co.il/software/183057/elavon> |
| en-IN | <https://www.capterra.in/software/183057/elavon> |
| en-NZ | <https://www.capterra.co.nz/software/183057/elavon> |
| en-SG | <https://www.capterra.com.sg/software/183057/elavon> |
| en-ZA | <https://www.capterra.co.za/software/183057/elavon> |

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