Elavon

Easy and simple

Comments: Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Pros:

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Cons:

The only issue I have with Elavon is the price compliance needing to be completed yearly without reminders or else pay a hefty fee.

Challenges with communication

Pros:

It seemed fairly simple to use and could get good details.

Cons:

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

The Worst Payment Processor on the Planet

Comments: When their service went down and it cost me clients they had nothing to say but "that's tech for ya". So they cost me thousands and then I leave and they sent me a credit letter for $50 while also still trying to take money out of my accounts. I had to run a stop payment on my accounts just to get them to stop.I'm a reasonable person but the fact of the matter is I was too patient with these jerks. I never get mad but I found myself screaming at their reps because they don't solve for anything, they just try to deflect.I could go on forever, and I have the emails/recorded calls to backup everything; liars, thieves, asshats, and useless policies abound at Elavon.Oh, one more thing. I had a list of over 50 issues with them and they tried to blame us for each and everyone. Switched to Stripe and haven't had A SINGLE PROBLEM in months. That should be all you need to know.I wish I was a billionaire that could buy them just to shut them down just to watch their entire C-Level do the walk of shame.Absolutely disgusting company.

Pros:

I liked the first 2 weeks of getting setup after they sought out my business. It all went to hell after that.

Cons:

I don't like putting businesses on blast but Elavon is one of those companies that shouldn't even exist. There is nothing about their platform which exemplifies what a business should be like.Their operations are a mess. They themselves don't know where half of their charges come from. If I had to listen to one more rep say, "I'm not sure. I've never seen that charge before" I think I was going to break my phone.I was with them for a total of about 18 months and in that time I ended up with 7 reps. The first guy seemed great then he just disappeared. They kept assuring me he was just in a different department. After 10 seconds or research I discovered he left the company.Why lie, you might ask? Because that's what they do. They lied to me constantly and cost my company thousands of dollars. Their sales reps will talk about the 1.7% rate until they're blue in the face but in reality their all in fees are closer to 4 - 5 %. When it works out in the wash, they are more expensive that Stripe!Their 3rd party vendors like Mondo are absolute trash. They debited random amounts from our account and the amounts kept increasing with no reason. When I called them on it, they hung up on me and never answered my calls again.The weird thing was that they were solid for 24 - 48 hours and then we would spent 8 - 10 hours a day on the phone trying to get tech or account issues answered when we had time. All in, we wasted over 400 hours trying to get support.

Works well for our purposes, can be pricey

Comments: Elavon was easy to set up and use. It functions well and rarely has technical issues. The prices can be fairly steep when they are increased (which seems to occur every year) but customer service is often willing to work with you to keep the prices reasonable for a small firm such as ours. Overall, I am pleased with Elavon, but I do not have another product to compare it to.

Pros:

This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.

Cons:

The fees on the invoice are a little hard to understand, and sometimes seem to change without warning. The yearly price increases are steep.

Easy to Use, Great Customer Service

Comments: It has been great. If I have ever had any questions on a transaction, I have always been able to call in and get my question answered.

Pros:

We mostly use this software for installments for payment plans. The set up of the installments and the maintenance of them is easy and user friendly.

Cons:

There is nothing that I dislike about this software. It is easy to use and implement and it is reliable.