15 years helping Canadian businesses
choose better software

What Is Elavon?

From payment processing to loyalty programs, fraud management to mobile innovations, security solutions to data-driven insights.

Who Uses Elavon?

Not provided by vendor

Elavon Software - Elavon add card details

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Reviews of Elavon

Average score

Overall
3.4
Ease of Use
3.0
Customer Service
3.1
Features
3.4
Value for Money
2.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Stevie
Office manager in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and simple

5.0 4 years ago

Comments: Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Pros:

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Cons:

The only issue I have with Elavon is the price compliance needing to be completed yearly without reminders or else pay a hefty fee.

Nicole
Corporate Secretary in US
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Challenges with communication

4.0 2 years ago

Pros:

It seemed fairly simple to use and could get good details.

Cons:

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

Lori
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Comparatively high priced and difficult to use.

2.0 6 months ago

Comments: I didn't like it. I found it difficult to use and complicated compared to others.

Pros:

The USA based personal support person I was assigned as a go between. He fid basically handle any questions or issues but the POS system wasn't reliable.

Cons:

The POS device was high priced compared to most difficult to use and I couldn't depend on it taking the sale. It was hit or miss. Actually so bad that I had to carry an additional backup product.

Robert
Sr. Full Stack Developer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Superb and Secure Payment Processing

5.0 3 months ago

Pros:

The customer service team was extremely helpful while setting up and configuring the payment gateway

Cons:

Required a lot of interactions with the account managers

Ronnie
CEO in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Something to be said for longevity

4.0 9 months ago

Comments: The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.

Pros:

Elavon is nearly synonymous with payment processing. Their name represents a company with a reputation for taking its clients' businesses very seriously. Much of what we bring in to cover operating expenses are in the form of donations. When donors find out that we utilize Elavon, they feel safer when deciding whether to donate.

Cons:

You pay an increased price for Elavon when compared to other POS payment processors. While we love the services Elavon provides, we also have to consider if the increased security is worth the increased costs. To defray the costs, we have begun using other processors for specific tasks.