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TeamViewer Pilot

TeamViewer Pilot

What Is TeamViewer Pilot?

TeamViewer Pilot provides easy, fast, and secure remote assistance to identify and solve problems in the real world. It enables you to fix issues beyond the screen no matter how far away you are.

Who Uses TeamViewer Pilot?

Manufacturing, Customer Service, Utilities, Telecom, Construction, Insurance, Field Service, Automotive, Maintenance & Repair, Healthcare, Retail, Training, Electronics, HVAC, Real Estate

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Reviews of TeamViewer Pilot

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.1
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
22%
3
8%
1
2%
Rachel L
Rachel L
Digital News Coordinator in Kenya
Verified LinkedIn User
Information Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

An indispensable tool for providing practical support remotely

5.0 last month New

Comments: TeamViewer made it easy for my team to assist each other remotely. Our digital news team can use TeamViewer to help a colleague perform a task, which translates to improved productivity. You don't have to be in the same room to help a colleague install software or complete a task; you can do it from wherever you are using TeamViewer.

Pros:

I like TeamViewer because I can access any device remotely regardless of the location securely. All I need is an ID and password to access the computers used by a co-worker and perform tasks as they watch on their devices. It is so easy to access and use another computer when both of you have a reliable internet connection.

Cons:

Sometimes it stops scrolling the remote computer or is unresponsive, which indicates a compatibility problem or internet connection issues. I also feel that someone could access sensitive data on the remote computer during the remote support session. I'd appreciate it if TeamViewer had a way to limit access to certain files and require a separate password for other files.

Joshua
Joshua
System Administrator in UK
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Covid-19 Life saver for remote support service

5.0 9 months ago

Comments: Makes life easy when supporting users working from home, especially during the covid-19 pandemic

Pros:

makes remote connection easy, the password protection makes it more perfect for a remote support service where, remote devices can not just be connected to without authentication via pass codeAlso, making password renewable is awesome

Cons:

The only issue i had with team viewer is when I can't type in the local admin credentials when supporting users remotely at times.

JEssica
JEssica
Office Manager in Canada
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Team Viewer

3.0 5 years ago

Comments: so far it has been very easy and is effective for our purposes of running meetings remotely

Pros:

once set up it is easy to use and quick.

Cons:

it sometimes says that the receiving computer is not connected to teamviewer when the settings have not changed. I have not been able to find an explanation for this

Kennedy
Content Writer in Kenya
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Tool to Access and Use Devices Remotely

5.0 4 weeks ago New

Comments: TeamViewer allows us to guide our clients upload content to their websites. Since most of our clients are new website owners, TeamViewer helps us guide them until they get used to the whole process. Reinstalling the software eliminates any compatibility issues and make remote support seamless.

Pros:

I like the security features such that only the authorized person can access a device remotely. I use Teamviwer to teach my clients how to upload content, edit photos, install extensions on their websites or do such technical tasks remotely. Teamviewer gives me full control of the other device and allows the client to follow every step. It is easy to download, install, and use even without prior learning.

Cons:

I dislike compatibility issues. sometimes you have to reinstall TeamViewer to resolve compatibility issues. I have not experienced other issues.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great all in one software for remote access

4.0 5 years ago

Comments: TeamViewer is one of the most popular remote access programs not without a reason. It combines simplicity of use with great functionality. It is certainly software designed for both large enterprises and private clients who need applications for remote control for their own use.

Pros:

TeamViewer is an all-in-one software that allows you to access another computer remotely. I find it very helpful with technical support, communication, collaboration or just information exchange. One tool allows you to work from a single room without wasting time and money on traveling. If I had to compare TeamViewer to other programs of this type, its main advantage is the lack of additional network configuration: we can provide remote assistance to someone connected to the Internet through NAT, and the only thing that the client must do is enable the QuickSupport module and provide us with the ID and password. Simple operation makes it an ideal tool for remote assistance and maintenance of remote computer workstations without the need for physical contact. I can just concentrate on my work, not on preparing for it. With this software I can solve problems remotely or communicate with clients and colleagues without complicated procedures and tedious preparations. TeamViewer has been designed to start working on any device in a few seconds and this is its great advantage.

Cons:

There are however few disadvantages that can be quite annoying sometimes, such as the incoming menu of the presenter on the image transmitted to the participants or a poor drawing menu . Another disadvantage of this program is the small number of people who can meet in a virtual TeamViewer room at the same time.