--- description: Learn more about HubSpot Service Hub pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.ca/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/182476/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. > > Verdict: Rated **4.4/5** by 190 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 190 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Customizable Branding - Data Import/Export - Document Storage - Email Management Software - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management Software ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3435 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1785 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Happy customer" — 4.0/5 > **Mehakpreet** | *May 22, 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- ### "A solid tool for a small team that takes customer service seriously" — 4.0/5 > **Verified Reviewer** | *April 28, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as a small team. > > **Cons**: We were on the Starter Plan, and ticketing was pretty much the only task that we could do in regards of customer service. We never used the Chatflows. For the monthly price we were paying, it felt pretty limiting. > > We got good use out of HubSpot Service Hub. For us, using the ticketing pipelines almost every morning made up for the limitations. ----- ### "Overall I like it" — 5.0/5 > **Cara** | *September 16, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Hubspot works very well. I use it at work daily > > **Cons**: I don't have any real complaints accept the layout could be more pleasing to the eye, better colours maybe. > > Hubspot works very well over all, I'm always learning new little things about it. ----- ### "Great Customer Service Hub" — 4.0/5 > **Stephanie** | *June 25, 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. > > **Cons**: A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions > > HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. ----- ### "HubSpot Service Hub experience" — 5.0/5 > **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: HubSpot Service Hub is the best CRM service we ever used > > **Cons**: the least we like about this is its bit unorganized > > My overall experience with HubSpot Service Hub is good ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data