What Is NCR Silver?

NCR Silver delivers value beyond the point of sale to help businesses of all sizes drive success. Along with an easy-to-use tablet point of sale, the NCR Silver suite of cloud-based tools delivers actionable insights, multi-site capabilities, customer engagement tools and business management resources, all available at your fingertips.

Who Uses NCR Silver?

We serve entrepreneurs and growing enterprises in over 130 different business verticals such as retail, restaurants, pubs, frozen treats, and more.

NCR Silver video

Not sure about NCR Silver? Compare with a popular alternative

NCR Silver

3.7 (143)
NCR Silver
Not available in your country
US$79.00
month
Free version
Free trial
47
3
4.1 (143)
3.5 (143)
3.4 (143)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$60.00
month
Free version
Free trial
39
28
4.4 (36)
3.7 (36)
3.5 (36)
Why am I seeing this?

Alternatives to NCR Silver

Sponsored
Square for Restaurants powers front and back of house operations for your full-service, quick-service, or fast-casual restaurant, bar
An all-in-one point-of-sale & payments system, Clover integrates the functions of a cash register, card payment terminal, & POS system.
Windows based POS system for retail stores, video stores and restaurants.
Toast is an all-in-one POS and restaurant management system built to improve efficiency and dramatically cut costs.
Aloha EPOS is a reliable and easy to use restaurant management system which is ideal for bar, hotel and restaurant groups.
Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
On Premise or Cloud based solution for single and multi-location food service operations and retail outlets.
A unified commerce solution (ERP + POS) for retail and hospitality built on Microsoft dynamics technology
Nobody beats Rezku's powerful POS technology. Nobody beats Rezku's value. Contact rezku for details.
eHopper is a free mobile POS system including free processing. Ideal for retail and restaurants to speed up operations and grow sales.
PosBytz is a Complete Omnichannel Solution integrated with POS for Retail & Restauarants to manage both multi outlets and Online orders
Cloud-based point of sale system to increase sales, better manage inventory, and provide actionable reports.
Cash register solution that helps traders manage sales reports, inventory, multiple payments, customer communications and more.
A complete suite of integrated hospitality POS systems.
Free Cloud POS for cafe & shops which provides inventory management, loyalty program, electronic receipts, & customer communication.
ERP made easy for Retail, Restaurant, Distribution & Enterprise businesses on the digital path helping them stay competitive
WooPOS -- Point of sale and inventory management for WooCommerce and Shopify. Fit businesses for up to 1000 employees and 1M products.
Cloud based Point of Sale Software solution, can be used securely on any device, online or offline. Seamlessly connects to add-ons.
An advanced, cloud-based POS software for retail stores, ticketed events, membership services, and quick-service restaurants.
Retail Express by Maropost Founded in 2004

Reviews of NCR Silver

Average score

Overall
3.7
Ease of Use
4.1
Customer Service
3.4
Features
3.4
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Director of Marketing & Events in US
Verified LinkedIn User
Retail, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

iPad POS that includes marketing tools!

5.0 4 years ago

Pros:

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Cons:

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

Wendy
General Manager in US
Retail, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

NCR Silver meets our multi store needs

5.0 3 years ago

Pros:

This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

Cons:

The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning. Four years later, we have of course adapted.

Lindsey
Owner in US
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Some very good pros, and some pretty frustrating cons

3.0 3 years ago

Comments: Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Pros:

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Cons:

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

Kelley
Owner in US
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Payment reporting inhancement

4.0 3 years ago

Comments: Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Pros:

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Cons:

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

Kari
Owner in US
Restaurants, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Originally a great product, now not so much

5.0 3 years ago

Comments: I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Pros:

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons:

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.