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What Is Venmo?

Mobile-based social commerce platform that enables users to carry out money transmission across all types of purchases. It helps with managing bookkeeping and receiving customer insights. Payments can be made through the app and in-person via a QR code.
Retailers can create a business profile to simplify checkout and appear in the Venmo's customer feeds. Customer loyalty is enhanced by the possibility of implementing targeted rewards and cash back experiences.

Who Uses Venmo?

Ideal for small to medium-sized enterprises, it is a mobile platform that helps users to carry out money transmissions.

Venmo Software - Venmo transfer balance
Venmo Software - Venmo view balance
Venmo Software - Venmo search
Venmo Software - Venmo split bill

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Reviews of Venmo

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.4
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kathy
Kathy
Board Member in US
Verified LinkedIn User
Government Administration, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Venmo transforms the sales process

5.0 3 weeks ago New

Comments: I have had only good experiences thus far. I do e-commerce as a side hustle and prefer Venmo to other forms of payment because it's simple to use, it's been a trustworthy program, and I get instant notifications when I am paid.

Pros:

I love having Venmo as an option as opposed to exchanging cash and checks. With Venmo, money is accepted and then with a few clicks, you can have it transferring to your bank account. The turnaround time for deposit is quick and you do have the option to expedite it. It saves me trips to the bank and saves me having to exchange money in hand.

Cons:

I have heard that there are some individuals attempting to scam others on the platform which makes me a little less confident in its overall operation. Additionally, if you accidentally send to the wrong individual, there's no recourse that I'm aware of except their mercy in refunding your money. So the responsibility is on you to verify that you are sending to the correct individual.

Sanford
Owner,Operator in US
Verified LinkedIn User
Fine Art, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Yo Ho Venmo

5.0 4 weeks ago New

Comments: The leader in digital, mobile and, in my opinion, small business cash handling. I’ve never had an issue with my account and when prompted to verify my information for securities sake I’ve been nothing but reassured my finances are in good hands.

Pros:

Incredibly easy to learn and use with the most user friendly interface I’ve encountered to date. Venmo’s digital security and handling of my private information has always been secure and any changes to my account made by myself or otherwise are reported to my cell phone and email immediately.

Cons:

Some forms of online debit cards are categorized as ‘pre-paid’ when they are in fact just debit cards issued from a strictly digital/online institution. These specific types of cards are therefore deemed unable to be used via connecting to your account.

Paige
Paige
Coach in US
Verified LinkedIn User
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Do Not Use Venmo!

3.0 2 years ago

Pros:

You can pay people quickly. There are no other pros.

Cons:

I purchased concert tickers from a Venmo user after they had offered them on Facebook. I investigated the person before purchasing and felt like they were legitimate. Turns out, they were a scammer so I spent over $400 using the balance I had on my Venmo and did not receive the tickets. I IMMEDIATELY called Venmo to try to get my money back. The first Customer Service representative that I talked to said that the best they could do was submit a ticket to an Account Specialist and that they would get back to me in the next 24 hours. The rep. also told me that if the scammers move that money into their personal bank account that it would be out of their hands and they would not be able to give me a refund. I asked if they could expedite my ticket since I only had a day or 2 before it will go into their bank account. He said they can't do that. I said "You can't even call and just ask if that's a possibility?" He said no. 24 hours pass by and I hadn't heard anything so I called Customer Service again and the second representative I talked to said that I was given false information and it's going to take 6-7 days for them to investigate the situation. I asked her if there is anyway to expedite my ticket, especially since I was told it would be taken care of already. She said no. I ask again, "Can you call them and just ask since this is time sensitive and by tomorrow you guys won't be able to help me at all?" She says no. I will never use Venmo again.

gerald
gerald
Owner in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Solid Hands Home Creations

5.0 3 months ago

Comments: My experience has been overall wonderful I love behalf of there’s a lot of money flowing back-and-forth through it, so that’s a good sign

Pros:

Everything I really love the habits welcoming I love the colors I like the programming. The software is really easy user-friendly I really enjoy the app.

Cons:

It does have some glitchy spots. Some spots that are just a little bit overly complicated overall great absolutely wonderful.

Henry
CTO in US
E-Learning, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Venmo, it's a great app!

4.0 3 weeks ago New

Comments: Overall, Venmo is a great app, especially for an app that is free. I have had little to no issues while using Venmo for the many years that I have and I only have great words to say about it!

Pros:

I like that Venmo makes it super easy to collect payments from customers, and refund them at the same time. I've never used a platform that also makes it easier to track payments.

Cons:

The user design is not super intuitive, which can cause issues at times, but otherwise I have had no issues!