What Is CloudTalk?

CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE.

Who Uses CloudTalk?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Where can CloudTalk be deployed?

Cloud-based
On-premise

About the vendor

  • CloudTalk
  • Located in New York City, U.S.
  • Founded in 2016

CloudTalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba and 91 others

Languages

Czech, English

About the vendor

  • CloudTalk
  • Located in New York City, U.S.
  • Founded in 2016

CloudTalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba and 91 others

Languages

Czech, English

CloudTalk videos and images

CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk smart metrics..
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions what will make your day-to-day workflow more efficient.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
View 6 more
CloudTalk video
CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk smart metrics..
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions what will make your day-to-day workflow more efficient.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.

Compare CloudTalk pricing with similar products

CloudTalk

CloudTalk

US$25.00/month
Free Version
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US$40.00/month
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US$30.00/month
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US$0.01
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Features of CloudTalk

  • API
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • By-Extension Reporting
  • CRM Software
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking Metrics
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management Software
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management Software
  • Conversion Tracking
  • Customer Experience Management
  • Customizable Reports
  • Employee Coaching Tools
  • Feedback Management
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • IVR / Voice Recognition
  • Inbound Reporting
  • Interaction Tracking
  • KPI Monitoring
  • Keyword Tracking
  • List Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Reporting
  • PBX
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer Software
  • Process/Workflow Automation
  • Quality Management Software
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Survey/Poll Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications Software
  • Virtual Extensions
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log

Alternatives to CloudTalk

HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
Twilio Flex is the first fully programmable cloud contact center platform that gives companies complete control of their contact center
Blueface offers powerful cloud telephony for businesses of any size, anywhere in the world. Ultra-reliable, boundlessly flexible.
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
babelforce is no-code automation platform allowing non-developers to self-manage any kind of integrated communications process
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Outreach is the only solution to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform.
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform.
The #1 Sales Engagement Platform for Gmail. Eliminate busywork and enable real engagement; make your AEs and CSMs more productive! Learn more about Mixmax
A web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.
BeInContact is an enterprise, 100% Cloud, Contact Center Software Omnichannel platform.

Reviews of CloudTalk

Average score

Overall
4.4
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eyituoyo
Eyituoyo
Linux System Admin in Nigeria
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

intruitive for Both Admins and Users

5.0 3 years ago

Comments: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Victor
Customer service developer in Finland
Accounting Software, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Well functioning and good integration with HubSpot

4.0 2 years ago

Comments: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Verified Reviewer
customer service, sales in Jamaica
Verified LinkedIn User
Consumer Services, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Fairly good dialer

5.0 last month New

Comments: was fairly good

Pros:

have great call recording feature which makes it easy to find a previous call

Cons:

glitches at times , does not show you who you miss a call from just tells you that you have missed a call.

Adam
CEO in U.S.
Entertainment, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Looks good from a distance, but they're a mess internally

2.0 last year

Pros:

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons:

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Stefan
Stefan
Sales Manager in Germany
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

CloudTalk offers the best solution to our small team

5.0 2 years ago

Comments: With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs.

Pros:

The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next.

Cons:

There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems.