--- description: Learn more about Malcolm! pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Malcolm! Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [Malcolm\!](/software/181117/malcolm) # Malcolm\! Canonical: https://www.capterra.ca/software/181117/malcolm Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/181117/malcolm?page=2) > The no-code self service platform for ambitious customer centric companies. > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Malcolm\!? Malcolm\! can be used by one person micro businesses through SME's to Enterprise. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: £36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Catalog Management - Client Portal - Collaboration Tools - Content Management System (CMS) Software - Customizable Branding - Customizable Forms - Document Management Software - Drag & Drop - File Sharing Software - Forms Creation & Design - Forms Management - Full Text Search - Knowledge Base Management - Reporting & Statistics - Search/Filter - Self Service Portal - Surveys & Feedback - Text Editing - Third-Party Integrations - Workflow Automation ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Portal Software](https://www.capterra.ca/directory/14/portal/software) ## Related Categories - [Portal Software](https://www.capterra.ca/directory/14/portal/software) - [Forms Automation Software](https://www.capterra.ca/directory/10023/forms-automation/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3689 reviews) 2. [Microsoft SharePoint](https://www.capterra.ca/software/1167/sharepoint) — 4.4/5 (5439 reviews) 3. [Notion](https://www.capterra.ca/software/186596/notion) — 4.7/5 (2758 reviews) 4. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5269 reviews) 5. [Guru](https://www.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) ## Reviews ### "Great Product and Amazing Customer Support" — 5.0/5 > **Andrew** | *January 18, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We only use one element of Malcolm: their FAQ builder. We use it as a support centre for our SAAS business. It allows us to white-label this as our product, which is great. > > **Cons**: I haven't come across anything that I don't like. > > Their customer support is fantastic. I contacted \[sensitive content hidden\] from support today, and within ten minutes, he responded back to my query. I have been using Malcolm within my business for several years, and they are constantly adding new elements to improve it. ----- ### "Incredibly useful and efficient" — 5.0/5 > **Benjamin** | *May 18, 2020* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Malcom\! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement\! > > **Cons**: I don't have much to reproach to Malcom\! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless. > > As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what my users think. There is so much to say about Malcom that I cannot include them all in this short description, I sincerely think that it would be a shame not to try it for yourself in order to get your own idea because we are all different and don't have the same expectations. For my part, I am a satisfied client, so why not you? Malcom\! fulfills its role perfectly by highlighting your FAQs and with its sleek design that you can customize according to your tastes. It's a safe bet that your users / customers will also like it. ----- ### "Malcolm\! Saved us Time and Money" — 5.0/5 > **Antony** | *July 18, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm\! did it in an hour. The admin interface is really well designed, easy to use and looks great. > > **Cons**: I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything. > > It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works\! ----- ### "Great software solution" — 4.0/5 > **Joe** | *November 8, 2021* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: Malcolm\! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. > > **Cons**: Tricky to alphabetically order content, but doable\! > > Easy and enjoyable. ----- ### "A Modern Helpdesk Solution with Workflows" — 5.0/5 > **Hari** | *October 11, 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities. > > **Cons**: Integrations are a bit lacking and haven't really seen man updates (publically). > > Malcolm has been a pleasure to use and implement. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/181117/malcolm?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/181117/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data