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Salesforce Commerce Cloud

Salesforce Commerce Cloud

What Is Salesforce Commerce Cloud?

Convert more customers and grow your brand with Salesforce Commerce Cloud, the world's leading eCommerce platform. Convert more shoppers with seamless B2C ecommerce transactions. Try for free today and give your customers the same easy, consumer-like shopping experiences they enjoy in their personal life anytime, anywhere, on any device.

Who Uses Salesforce Commerce Cloud?

We help customers of all sizes grow.

Salesforce Commerce Cloud Software - 1
Salesforce Commerce Cloud Software - 2
Salesforce Commerce Cloud Software - 3
Salesforce Commerce Cloud Software - 4
Salesforce Commerce Cloud Software - 5

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Reviews of Salesforce Commerce Cloud

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.4
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
48%
4
52%
Leticia
Leticia
Acconut Manager in Brazil
Verified LinkedIn User
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great software but complicated to handle

5.0 2 years ago

Comments: It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Pros:

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Cons:

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

Guido
Digital Marketing Manager and E-Commerce Manager in Italy
Furniture, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best Cloud e-commerce platform

5.0 11 months ago

Comments: We've switched from a custom platform to SFCC, and it has been a game changer.It has allowed us to speed up our online business and to grow our e-commerce significantly.

Pros:

Almost everything.Very solid platform, easy to manage and it allows a very fast time to market when you need to open new markets.Full of great functionalities and features and easy integration with external services.

Cons:

You definitely need a certified system integrator which could help you with integrations, developments and maintenance.You cannot manage it on your own.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

good catalog system

4.0 3 years ago

Comments: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros:

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons:

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

christian
Digital Marketer in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Recently Migrated From Magento To SFCC

4.0 4 years ago

Comments: Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros:

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons:

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Verified Reviewer
Verified LinkedIn User
Sporting Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

B2C Commerce in Salesforce is an excellent option for an e-commerce operation

4.0 2 years ago

Comments: All our company's sales and marketing efforts are made easier by utilizing the Commerce Cloud in conjunction with the Sales Cloud. Because of the size of our organization, being able to communicate with our audience is a huge benefit of using this platform. Using this tool, our team can track their progress and see where they stand on the goals, they've set for themselves.

Pros:

My company's website utilizes Salesforce to keep track of all visitors and clients. We've been able to better manage our workflow and keep track of all the responsibilities we've delegated to others thanks to it. Keeping track of our clients and consumers on the same platform where we do all our other businesses is also a big plus for us. Having fewer browser tabs or tabs open at the same time can save time when working from home. Salesforce is far more user-friendly and efficient than any other platform I've tried. I haven't had the same level of anxiety about keeping track of our inventory and orders as I used to.

Cons:

People who work from home have had trouble with their internet connections because they need a fast one to get the most out of the software. As a result of unanticipated delays in reporting, our timelines have been disrupted. The single time this has occurred is extremely rare. To execute simple activities, there are too many functions. We commonly realize that a process is made more difficult by the presence of numerous features. (It's fair if my lack of technical knowledge is to blame for my desire for it to be a little less complicated).