What Is Salesforce Commerce Cloud?

Convert more customers and grow your brand with Salesforce Commerce Cloud, the world's leading eCommerce platform. Convert more shoppers with seamless B2C ecommerce transactions. Try for free today and give your customers the same easy, consumer-like shopping experiences they enjoy in their personal life anytime, anywhere, on any device.

Who Uses Salesforce Commerce Cloud?

We help customers of all sizes grow.

Where can Salesforce Commerce Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Commerce Cloud support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Austria, Canada, Germany, United States

Languages

English

Salesforce Commerce Cloud pricing

Starting Price:

Not provided by vendor
  • No free version

Salesforce Commerce Cloud does not have a free version.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Commerce Cloud support

  • Phone Support
  • 24/7 (Live rep)

Countries available

Austria, Canada, Germany, United States

Languages

English

Salesforce Commerce Cloud videos and images

Salesforce Commerce Cloud Software - 1
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Salesforce Commerce Cloud Software - 4
Salesforce Commerce Cloud Software - 5
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Salesforce Commerce Cloud video
Salesforce Commerce Cloud Software - 1
Salesforce Commerce Cloud Software - 2
Salesforce Commerce Cloud Software - 3
Salesforce Commerce Cloud Software - 4
Salesforce Commerce Cloud Software - 5

Features of Salesforce Commerce Cloud

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Backorder Management
  • CRM Software
  • Cataloging/Categorization
  • Channel Management Software
  • Contact Database
  • Cost Tracking
  • Customer Accounts
  • Data Security
  • Delivery Management Software
  • Electronic Payments
  • Email Marketing Software
  • Forecasting
  • Inventory Auditing
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Marketplace Integration
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Location
  • Order Entry Software
  • Order Fulfillment Software
  • Order Management Software
  • Order Tracking
  • Product Data Management Software
  • Product Identification
  • Purchase Order Management
  • Recurring Orders
  • Reorder Management
  • Reporting/Analytics
  • Returns Management
  • SEO Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart Software
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management Software
  • Website Management
  • eCommerce Management

Alternatives to Salesforce Commerce Cloud

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between.
Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more.
A leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow.
BI reporting tool that helps eCommerce vendors analyse their store's performance and identify growth opportunities.
Multi-channel eCommerce suite that enables retail businesses to manage orders, customers, inventories, shipping, catalogs, and more.
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
EVERYTHING (Acctng,CRM,Orders,Inv/WMS,Purch,Ecom) on a single cloud business suite from an ethical, U.S. based small business advocate. Learn more about Cloud ERP
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
Cin7 is a highly configurable inventory management, and order management solution with best-in-class built-in EDI and 700 integrations.

Reviews of Salesforce Commerce Cloud

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.3
Features
4.5
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
48%
4
52%
Anastasiia
Anastasiia
Customer Service Representative in Poland
Verified LinkedIn User
Import & Export, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Salesforce Commerce Cloud

5.0 5 months ago

Pros:

I have worked with Salesforce Commerce Cloud for a couple of months to manager the orders and inventory. It is very well configured and working with it was very easy.

Cons:

I believe that Shopify provides more features. So in case the Company you work in does not use Salesforce as a CRM, then Shopify seems to be a better choice for eCommerce

christian
Digital Marketer in US
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Recently Migrated From Magento To SFCC

4.0 3 years ago

Comments: Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros:

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons:

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Alternatives Considered: BigCommerce and Shopify

Reasons for Choosing Salesforce Commerce Cloud: Needed an upgrade

Switched From: Adobe Commerce

Jonas
CEO in Congo - Kinshasa
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

a complete solution for your online business

5.0 3 weeks ago New

Comments: Appreciate the ease of use and customization offered by Salesforce Commerce Cloud, as well as its flexibility to adapt to the specific needs of each company

Pros:

offers advanced customization options that allow businesses to create unique e-commerce experiences for their customers

Cons:

difficulties in customizing certain features due to technical limitations or additional costs

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

good catalog system

4.0 2 years ago

Comments: the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros:

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons:

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Verified Reviewer
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best application for e-commerce

5.0 3 months ago

Comments: From my own experience, I recommend Salesforce Commerce Cloud.

Pros:

Very useful for the management of orders.what I like most is the ease of integration with other available applications;the ease of use of the interface and also of several functionalities

Cons:

I haven't found any complications with salesforce yet, it works fine for me