Wowza Streaming Engine

Quality transmissions

Comments: When using WebRTC, Apple Low-Latency HLS or SRT, its speed is incredible, providing perfect image quality, which was previously difficult for us to achieve when streaming.

Pros:

I like how well it works, at first I really liked their customer service where they explained everything to me in a friendly and easy way to understand the functions to put them into execution in the transmissions that have been more innovative and more stable at the time

Cons:

I just have to say that they have provided an excellent service more than expected

The most flexible and economical streaming video platform

Pros:

Simple to use, a large community available to find more specific solutions, good frequency of updates, excellent support.

Cons:

The documentation is sometimes too vague, to solve a simple and specific problem you have to proceed with trial and error.

Poor customer experience with support and billing

Comments: Our overall experience with Wowza Streaming Engine has been a mixed bag. It has required a lot of time and work to achieve the results that we were looking for. Upgrades and patching have been difficult and the documentation is at times out of date, incorrect, or difficult to follow. Support has been difficult to deal with especially since they will reference and send you links to the documentation to "help." It's been very difficult to work with Wowza and our experience overall has been poor. The software works well enough to get the job done but offers nothing exceptional in return.

Pros:

Wowza has been an important part of our systems over the past 7 years or so. We have built several systems around streaming video on campus for different purposes. Wowza has been a mostly stable product that has allowed us to transmux, transcode, and distribute video across campus for a decent price.

Cons:

The configuration and management of the servers is difficult. Upgrades in our environment are difficult because named user account configurations are difficult to deal with around the Wowza Streaming Engine product. You have not made it easy to upgrade software and full version upgrades from version 3 to version 4 was incredibly difficult. Webrtc implementation took some work to get working properly. Documentation is out of date at times and hard to follow. Customer support has been the worst experience we have had here and is causing us to rethink our use of Wowza. We keep on trying to change our billing but no one will work with us on it and we keep having billing issues every year. We never receive billing notices. We get late notices without ever receiving an initial billing notice or request. We request a PO but only get told to use a card. Our customer service representative never returns our calls and has not been helpful in this matter.

Wowza Engine at GST

Pros:

Easy to use right out of the box to do Live Streaming.It has its own API for us to use in our applications.

Cons:

The (UPGRADE) process could be a little more smoother.

The most versatile and cost-effective streaming video platform.

Pros:

Wowza Streaming engine is easy to use, develop customized solution which helps us to develop feature on top of streaming service, frequent updates for technology , and outstanding customer support available.

Cons:

The resource demand for transcoding is substantial.