--- description: Learn more about Viber pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.ca/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4063 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4063 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) ## Alternatives 1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16445 reviews) 2. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6433 reviews) 3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5 > **Vicente** | *February 20, 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. > > **Cons**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. > > Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. ----- ### "Privacy and crisp calls" — 5.0/5 > **Sagun** | *January 20, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy. > > **Cons**: While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing. > > I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me. ----- ### "Great application" — 5.0/5 > **Sadaf** | *April 30, 2023* | Banking | Recommendation rating: 8.0/10 > > **Pros**: It’s easy to use and customer service is great > > **Cons**: They haven’t updated it for a long tome ----- ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *August 4, 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Cons**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *April 16, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is free application for all user, group and other small business use > > **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data