--- description: Learn more about Viber pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.ca/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4060 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4060 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software) ## Alternatives 1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16400 reviews) 2. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6426 reviews) 3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5 > **Vicente** | *February 20, 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. > > **Cons**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. > > Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. ----- ### "Privacy and crisp calls" — 5.0/5 > **Sagun** | *January 20, 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy. > > **Cons**: While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing. > > I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me. ----- ### "Secure Messaging App" — 5.0/5 > **Aye Myint Myat** | *July 30, 2024* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The most I like about Viber was secured for messaging. I used to use Viber in every day to chat with groups and send files and messaging. It was easy to use and fast for messaging. So, I always choose Viber for messaging. > > **Cons**: I like most of feature about Viber but nothing is perfect right. So the least I list about Viber is explore feature that one is no need for me I think. > > For overall my experience with Viber is excellent. I used Viber since 2014 now it is 10 years experience for me. I am still used Viber for messaging and group chat. Thank you for developing this kind of app, Viber. ----- ### "Great application" — 5.0/5 > **Sadaf** | *April 30, 2023* | Banking | Recommendation rating: 8.0/10 > > **Pros**: It’s easy to use and customer service is great > > **Cons**: They haven’t updated it for a long tome ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *April 16, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is free application for all user, group and other small business use > > **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.ca/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data