What Is Ideta?

In one click, make your chatbot completely multichannel and deploy it on every touch point such as your landing page, Facebook Messenger, Whatsapp, Slack and even by text messages with our custom Twilio integration. You can add Artificial Intelligence thanks to our easy-to-use no-code interface and you can connect it to multiple NLP providers such as Dialogflow, Luis or Alexa. We made it easy to connect to any software via API and without coding, send customers' information to your CRM and such.

Who Uses Ideta?

We serve companies that want to leverage conversational AI without all the usual hassle. The use cases are very varied, from HR to IT and marketing. Imagination is the limit.

Ideta Software - All our chatbots and livechats can be fully personalizable. Make you bot truly match your brand's identity Ideta Software - Out Testing Area, to check if everything works like it supposed to be Ideta Software - The Editing interface, it's where the magic happens! Ideta Software - Our NLP area, you can connect it to any NLP provider you want (Dialogflow, Luis, Alexa and more) Ideta Software - This is the cockpit, you can have an overview of all conversations and respond to your users live.

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Reviews of Ideta

Average score

Overall
4.8
Ease of Use
4.5
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
25%
Zachary
Zachary
President in US
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

I wouldn’t run my business without Ideta.

5.0 9 months ago

Comments: We are incredibly lucky to have found such a partner. I wouldn’t run our business without them.

Pros:

Incredibly easy to use. Links and syncs quick, and has had 99% uptime since implementing

Cons:

The UI does need tweaking. But after hearing the user feedback they already started making proactive and positive changes

Edison Augusto
CEO in Colombia
Computer Networking, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great chatbot and easy to use

5.0 9 months ago

Comments: The time I've been there has seemed to me an application of a very good level and very advanced functionalities (more than expected). I was positively impressed with everything it brings.

Pros:

The application has many interesting features and the possibility of extending its options with dialogflow. I think it's one of the best apps I've ever bought. After you understand the interface well, you can easily implement the chatbots and adapt them to the requirements of my clients.

Cons:

the interface is difficult to understand, and the options could be improved depending on where they are placed, as well as the editor, which can be improved compared to other chatbot applications. I hope they improve that part.

Cyril
President in France
Information Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

A good tool !

5.0 last month New

Comments: We will use it for : tchatbot on the website, automate the answers on social network and make an internal support for our collegues

Pros:

This tool match perfectly with our needs. The first purpose for us is to integrate a tchat bot on our website to help customers.

Cons:

The only thing (but it's normal) it's a little bit hard to understand all the features of the tool when we run it for the first time. But after a little learning (and there is a lot of ressources !) everything is running good !

Youness
Digital innovation officer in Morocco
Farming, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Ideta review

4.0 3 years ago

Comments: we were solving acces management to our headquarter

Pros:

its easy and self service chatbot plateforme for creating chatbots

Cons:

some software buggs during the production

Ideta Response

3 years ago

Thx for helping us making this product better.

Huzairi
Huzairi
Consultant in Malaysia
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

The Best Chat Bot So Far

5.0 last month New

Comments: Overall, Ideta helps improve customer engagement and streamline communication, and can be easily customized and integrated into projects.

Pros:

Ideta is a chatbot platform that offers advanced artificial intelligence features and the ability for live chat takeovers by human customer service representatives. It is easy to create and customize chatbots with Ideta's no-code approach and provided templates and guides for implementing the chatbot on websites and social media platforms. The chatbot can handle frequently asked questions, collect information for follow-up communication with website visitors, and perform a variety of other tasks. It is easy to clone and reuse existing chatbots, making it convenient for businesses to deploy multiple chatbots for different websites and pages.

Cons:

The respond on the next sets of question are a bit slow, perhaps Ideta should fix this