--- description: Learn more about Zendesk QA pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk QA Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk QA](/software/180104/klaus) # Zendesk QA Canonical: https://www.capterra.ca/software/180104/klaus Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/180104/klaus?page=2) > Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX. > > Verdict: Rated **4.9/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk QA? For customer service teams looking to optimize their QA processes and keep up the quality of their support – all while scaling and handling an increasing volume of interactions across channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 24 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more ## Features - Activity Dashboard - Alerts/Escalation - Call Center Management - Call Recording Software - Customer Experience Management - Customer Surveys - Employee Coaching Tools - Feedback Management - KPI Monitoring - Multi-Channel Communication - Multiple Scoring Models - Quality Management Software - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Workflow Automation ## Integrations (21 total) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Kayako - Kustomer - LiveAgent - LiveChat - OAuth ... and 6 more integrations ## Support Options - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Contact Centre Quality Assurance Software](https://www.capterra.ca/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18812 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) ## Reviews ### "Great tool for improving customer service quality and agent coaching" — 5.0/5 > **José Gerardo** | *September 16, 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Is the ability to evaluate a much larger number of customer interactions and have everything organized in on place. > > **Cons**: There is a bit of learning curve in the beginning, especially when setting up the scorecards and deciding which criteria are actually important for your team. > > Our overall expercience have been very positive. We have a customer service team handling a large number of conversations related to moving schedules, deliveries, inventory questions, claims and general customer concerns, so mantainng consistency is very importan for us. ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *September 2, 2025* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Cons**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Best of Zendesk QA" — 5.0/5 > **Verified Reviewer** | *February 1, 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, > > **Cons**: endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. > > This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. ----- ### "Zendesk QA is great for quality check purposes, recommended." — 5.0/5 > **David** | *November 1, 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Easy solution for making reviews or quality audits on coworkers. It keeps track of everything, being able to link it with our ticketing system and create custom scorecards. Great stuff with a good sense of humor. > > **Cons**: Filtering reports can be quite bothersome if there are a lot of agents to search from since the interface gets quite slow. > > It has been great for writing quality audits since it makes it easier with the web browser extension. I can look at the ticket that I'm auditing while writing the review and have the complete functionality of the complete webpage. Really great\! ----- ### "Qualitista wins\!" — 5.0/5 > **Sarah** | *May 9, 2019* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support \& help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells \& whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. > > **Cons**: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/180104/klaus?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/180104/klaus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | ----- ## Structured Data