What Is Relias Healthcare LMS?The Relias LMS healthcare learning management system helps administrators quickly evaluate clinical skills, ensure compliance, and create custom learning plans for their staff. Users can leverage analytics, assessments, and learning tools to create personalized learning programs to improve staff performance, pinpoint clinical knowledge gaps at the team an individual level and reduce variation by identifying critical issues. Relias LMS is ideal for nursing and allied health staff.
Who Uses Relias Healthcare LMS?
Healthcare organizations focused on reducing variation and creating personalized learning programs for nursing and allied health staff to improve performance and maintain compliance.
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Reviews of Relias Healthcare LMS
Using Relias to Train Staff Who Work 'Round the Clock
Comments: Because Relias is accessible any time, any where, we are able to train our 'round the clock staff in an efficient, consistent, user-friendly manner. Putting together training modules, designing training plans and even entering new users into the system is easy enough that this clinical counselor-turned-trainer was able to do it without issue, in an impressively short time. Per staff report, training is easy to navigate, with staff being able to use the system immediately upon training assignments. It's a great tool to keep track of completed, late and missed trainings, including external trainings. Because our staff are mandated to complete specific training on cultural diversity, sexual harassment, ethics, safety, HIPAA, confidentiality and direct care, Relias affords them the opportunity to receive training during available time. No need to think about transportation time to attend training, as all you need is a device connected to the Internet and you're good to go. Although we mainly use Relias via a browser, we also use the Relias app on Chromebooks and phones.
Relias is accessible any time, any where. Once set up in the Relias system, all staff have to do is have access to an electronic device and Internet connection. It's very easy to navigate, with users needing little introduction to the product.
In the past, I would have said connectivity issues but that issue has been resolved; in fact, we have very little issue using Relias. Perhaps updating some of the trainings on a more frequent basis would be beneficial to the customer
Good Product. Great Service. Just a few small issues.
I like the reporting, certificates, and approved pre-built trainings that can be used as CE credits for a multiple of licensures. Our customer service rep has been fantastic when it comes to being responsive to our company needs and problems we encounter in the system.
Some of the pre-built trainings are very poorly built. Many of our staff find themselves "completed" with the learning portion, but unable to enter the final exam (which is required for every Relias course). Also, when exporting reports we must do a lot of formatting to get a usable .csv or excel file.
A whole lot of bang for your buck!
It allows us the flexibility to use the software like we want to, not how it forces us to. The online training and the support portal are second to none!
Sometimes items are a bit tough to figure out where they are located in the software.
Began wonderfully, was great when it was Essential Learning
Good content. There is a wide variety of courses available although staff with family and busy schedules rarely availed themselves of it. It was an easy transition, although we made it with the staff of Essential Learning so I can't speak to how Relais does with it. Everything else with them is more difficult but this could be going well for new companies. It would be nice if they approached things with a customer service prospective vs collection agency forcing unhappy customers to stay.
Staff got little out of it. Did the course work just to get credit. You can pass with little understanding of material so was a waste of money. Customer service abysmal. We asked for one year contract and was provided one. Was verbally assured contract would not automatically renew. Makes no sense they repeatedly call to renew contract then renew even if you say no. We will end up in court so I admit to some bias and should never forget in corporate America that your word means nothing it just what you can squeeze in the paperwork, but this really was a waste of money for our workforce. So many free materials available it makes no sense. Just basically paying so it looks good for licensing.
Forced into being a subscriber more than 4 years later...
Comments: I really can't describe how frustrating Relias has been. The customer service is terrible (they will regularly admit that they don't know how to fix a problem, and not follow up with a solution), the product has only a fraction of the promised capabilities, and they substitute in deceptive long-term autorenewal of contracts in for a functional product or customer service. It's so bad that while we have decided to stop attempting to use Relias even though we are still paying for it for the next 3 years, and subscribe to another company's LMS system simultaneously, as having a functional LMS product is critical and Relias's LMS system is not functional for our needs. In short, we'll be paying several thousand dollars for an unusable product through Relias over the upcoming years, and then paying less elsewhere for another LMS product that in superior in all ways.
The concept of having an administrator account that allowed us to assign and monitor what courses staff is what originally attracted us to the product. We also liked the concept of purchasing "Seats" that could be rotated between users if we didn't need to use the seat for one person ongoing.
The user experience is quite awful. The courses randomly stop in the middle and makes you restart, forcing users to watch courses multiple times to finish. Several of the courses I took were acceptable in content, and others gave advice and opinions contrary to research, which is a significant concern in the field. They say that they have CEU courses for multiple disciplines, but when we try to access courses for certain disciplines listed, there will just be one or two basic courses, such as HIPPA - which all clinicians already have and is not specific to the discipline. Most frustrating is that they slip a tiny link at the bottom of their contracts that link to a separate "terms and conditions" document, in which they lock small companies into contracts impossible to get out of for years and years. Our previous business manager, who has since passed away, started a 3 years contract with them over 4 years ago. I tried to cancel services after the end of the last contract and they say they autorenewed the contract for another 3 years, (without anyone's approval), because our deceased business manager didn't contact them prior to the end of the contract to stop the autorenewal. That's several thousand dollars worth of services over the upcoming years, what we didn't agree to and don't want, that they will continue trying to bill us for for the next 3 years.