--- description: Learn more about ManageEngine ServiceDesk Plus pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.ca/software/179501/manageengine-service-desk-plus Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 229 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 229 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Catalog Management - Change Management Software - Check-in/Check-out - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Support Software - Dashboard Software - Full Text Search - IT Asset Management Software - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - User Management ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (691 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (513 reviews) ## Reviews ### "Great tool for teams of any size" — 5.0/5 > **Yurii** | *April 9, 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: - ServiceDesk Plus is very user friendly platform. You can train a new user to use it within minutes - It's very customizable. You can create many teams and then create rules for those teams. - Service Desk + is not only a ticketing service, it allows you to run reports, track assets, automate solutions for tickets etc. - Ticket management is very user friendly - you can do manual or automated assignment. - Not the most expensive platform on the market. - Supports SAML sign ins and 2FA which is always good - SD+ has a very good mobile app - Comes in Windows and Linux versions > > **Cons**: - ServiceDesk+ has 2 server versions: Linux based and Windows based. Maintenance of Linux based version could be a problem if your team is mostly Windows specialist. This is the only real con I could think of > > ManageEngine ServiceDesk Plus is a great tool for teams of any size. It's not only good for ticket management, it's also good for creating reports and asset tracking. Overall it's a good platform for teams of any size. ----- ### "Excelent tool for ticketing, asset management and other related process" — 5.0/5 > **Edier** | *April 15, 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: We are working with ManageEngine ServiceDesk Plus first on-presmises and after move to the cloud, the migration was was easy and faster. We don't use all the options available for deployment but is good to know there are there in case the company situation change. > > **Cons**: We also have Endpoint Central Cloud, and I don't like that we cannot use all remote functionalities available for support in this tool when we have integration, it should be nice to have all those remote alternatives directly in ServiceDesk Plus when we are working on support ticket. > > The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *February 25, 2026* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Cons**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *March 18, 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Cons**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price" — 5.0/5 > **Marius** | *January 27, 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price. > > **Cons**: Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround > > ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data