--- description: Learn more about ManageEngine ServiceDesk Plus pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.ca/software/179501/manageengine-service-desk-plus Page: 1 / 10\ Next: [Next page](https://www.capterra.ca/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Catalog Management - Change Management Software - Check-in/Check-out - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Support Software - Dashboard Software - Full Text Search - IT Asset Management Software - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - User Management ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3396 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1748 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (642 reviews) 4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 5. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (503 reviews) ## Reviews ### "Nice product" — 4.0/5 > **Setu Bandhan** | *March 20, 2024* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Customization possible as per the company policy > > **Cons**: i would say the price and tech support needs to be improved ----- ### "ServiceDesk Plus is Helpful on a Budget" — 4.0/5 > **Justin** | *January 6, 2025* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization. Their support staff have always been willing to assist when contacted. > > **Cons**: The Knowledgebase could use some work. While it is functional, it is not the most robust in features and doesn't tie into support tickets very well. > > Overall, the experience has been pleasant. ServiceDesk Plus has served its purpose time and time again. ----- ### "ManageEngine ServiceDesk Plus Cloud - Best ITSM Platform for the price" — 5.0/5 > **Marius** | *January 27, 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceDesk Plus Cloud has all the features an IT team would ever need from Change/Release Management, Project Management and a complete service catalogue options, while including Asset Management is a fantastic package at an incredibly attractive price. > > **Cons**: Would like to see a broader range of integrations with other Manage Engine products, especially Remote Access Plus, similarly to Zoho Assist. Currently solutions require you to press the "more..." button in order to see the entire article. Furthermore, there is no built-in Dell Warranty scanning integration, but only a workaround > > ME SDPO is probably the best ITSM product I have used in my IT experience so far. It has all the features required, as a single IT professional, but also offer you plenty of expandability, when the team will grow, to easily integrate additional staff into already setup processes. ----- ### "ManageEngine ServiceDesk Plus" — 5.0/5 > **Ahmet** | *December 2, 2025* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers. The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages. Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes. > > **Cons**: The aspect I would like to see improved in ManageEngine ServiceDesk Plus is that some advanced configuration and integration steps occasionally require additional technical knowledge. Furthermore, making the interface more modern and fluid in extensive customisations could further enhance the user experience. Apart from that, although it has a robust structure overall, improvements in these areas would make the solution even more effective. > > Our overall experience with ManageEngine ServiceDesk Plus has been highly positive. The solution has significantly reduced our operational burden by making our IT service management processes more organised, traceable, and efficient. Its comprehensive capabilities in critical areas such as request management, SLA tracking, automation workflows, and reporting have markedly improved the quality of our daily operations. Its user-friendly platform for both end-users and IT teams has accelerated the adaptation process. Thanks to its stable operational structure and extensive customisation options, it has demonstrated highly successful performance in adapting to our organisational needs. Overall, I can confidently say it is a reliable solution for organisations seeking to professionalise their processes and strengthen their service management. ----- ### "Service Desk Plus: A Deep Dive into its Highly Customizable Features" — 5.0/5 > **Bhavin** | *March 5, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable. > > **Cons**: sometime technical team delay on responses > > Service Desk Plus overall product is good and custom script and trigger function is very useful also release \& Change management is useful for every organization. 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