15 years helping Canadian businesses
choose better software

What Is Dameware?

Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.

Who Uses Dameware?

Dameware products support IT pros worldwide. Based on their needs, you can choose between DRE, which is perfect for SMB businesses, or DRS, which often is more suitable for government organizations.

Dameware Software - Dameware system information
Dameware Software - Dameware multi-monitor support
Dameware Software - Dameware remote overview
Dameware Software - Dameware remote freeze screen
Dameware Software - Dameware session information

Not sure about Dameware? Compare with a popular alternative

Dameware

Dameware

4.5 (247)
US$540.00
Free version
Free trial
27
1
4.4 (247)
4.4 (247)
4.2 (247)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$14.00
month
Free version
Free trial
159
40
4.4 (2,141)
4.5 (2,141)
4.3 (2,141)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Dameware

Zoho Desk
Top rated features
CRM Software
Customizable Branding
Ticket Management
ConnectWise ScreenConnect
Top rated features
Remote Access/Control
Screen Sharing Software
Unattended Access
Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
TeamViewer
Top rated features
Real-Time Chat
Remote Access/Control
Screen Sharing Software
AnyDesk
Top rated features
Access Controls/Permissions
Remote Access/Control
Screen Sharing Software
Avast Business CloudCare
Top rated features
Incident Management Software
Secure Data Storage
Whitelisting/Blacklisting
Zendesk Suite
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
VNC Connect
Top rated features
Remote Access/Control
Screen Sharing Software
Unattended Access
Remote Desktop Manager
Top rated features
Access Controls/Permissions
Dashboard Software
Remote Access/Control

Reviews of Dameware

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.2
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kevin
Kevin
IT Manager in US
Verified LinkedIn User
Oil & Energy
Used the Software for: 2+ years
Reviewer Source

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

5.0 6 years ago

Pros:

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons:

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Misty
IT Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Dameware is worth the investment.

5.0 2 months ago New

Comments: I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been [sensitive content hidden] on the spot as well. So it's worth the investment.

Pros:

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons:

The cost is not great but it is worth it down the road when you utilize all the functions.

James
IT Infrastructure Manager in US
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

1.0 7 years ago

Comments: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros:

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons:

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on.

Gatuko
Accounting Manager in US
Consumer Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

An Amazing Remote Support Solution For Business

5.0 2 weeks ago New

Pros:

It is the best I have used for remote support and IT ticketing It makes working remotely easy thanks to its many supporting features Comes with great help desk features

Cons:

No major concerns with Dameware as it meets the need.

Charles
System Administrator in US
Verified LinkedIn User
Computer & Network Security, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A secure program that gets the job done.

5.0 5 years ago

Comments: Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.