What Is PayPal?

Over 26 million businesses choose PayPal to power their online payments both home and abroad. With easy setup, world-class fraud and seller protection tools, youll be able to reach more buyers and driver higher sales with PayPal. Whether youre selling on your own website or on marketplaces or via social media you can receive and send payments anywhere in the world with your all-in-one business account for online payments

24/7 Fraud Protection - Easy Integration - Global Expertise

Who Uses PayPal?

Whether you're a small business, ecommerce platform, marketplace, enterprise, or developer, PayPal Commerce Platform offers what you need to run your business and help it grow.

PayPal Software - 1 PayPal Software - 2 PayPal Software - 3

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Reviews of PayPal

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.3
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
AUBREY L D
AUBREY L D
CEO in South Africa
Verified LinkedIn User
Financial Services Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

International payment system that stands as a gold standard

5.0 3 years ago

Comments: We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

Pros:

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

Cons:

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Jayson
Jayson
exec chef in Canada
Verified LinkedIn User
Food & Beverages, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

the in and outs of paypal

4.0 3 years ago

Comments: The overall money saved and speed if PayPal's services are a more then welcome addition to any buisness . With so many solutions for sending and receiving money for goods and services PayPal is an overall very cleverly designed software and would recommend it to anybody.

Pros:

the ability to make customizable invoices for pretty much anything is an amazing feature. yiu are ability set payment dates and reminders for your customers, comes in handy when yiu have many streams if revenue and sources. organization us key to success. You can also accept payments or make refunds in many different currencies and do this on your mobile,home or at the office with no process time. furthermore if you dont know they also have a money order service that allows you to send money any where in the world at very little cost. switching from the old services i was using for the restaurant to do all of this has saved $10k+ every year, cant get much better then that.

Cons:

The ability to run a line if credit would be something that would improve overall value of PayPal's service. I would like to see some kind if reward system put in place for individual and buisness clients for frequent use, also the ability to use Bitcoin or other cryptocurrencies would be a good addition as as the days go one more and more people use them for there everyday spending/saving and investing opportunities.

Amy
Owner in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great features and a lot of value

5.0 last month New

Comments: Overall, I enjoy the service of PayPal. It’s easy to learn and get comfortable with. The App is convenient and simple to use.

Pros:

I enjoy using the App and the ease of syncing the features to my Business website.

Cons:

I don’t like the high fees when selling an item.

Melinda
Educatior in Canada
Education Management, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Stay Away! Does not take Fraud Protection Seriously!

1.0 2 months ago New

Comments: Payment Processing is clearly not important to PayPal…well if you have any issues with scammers. As a regular customer I ran into an issue where scammers were posing as PayPal and ended up scamming me $1000. Instead of simply reversing the charges PayPal told me that it it doesn’t follow under their policy because I put the payment through family and friends instead of goods and services, because the “PayPal” representative that sent the emails (who I trusted because they were PayPal…or I thought were PayPal) had advised to process the payment that way. When I made a dispute it was quickly rejected by the PayPal team and basically shit out of luck. I contacted my bank as well and they were much more helpful I. This process. I contacted PayPals customer team to see if there was anything they could do but ran into a brick wall again. I had advised them that the scammers are smart and know about this loophole and are taking advantage of PayPals customers because of their policy and if they triply cared about their customers they would update their policy to help protect their customers. I feel violated, unsafe and DO NOT recommend this product to anyone who wants to be treated like a human being. PayPal really needs to wise up and crack down hard on scammers before I even consider going back to them. Think twice about going to this company for payment processing!

Pros:

Ease of payments. It was really nice having the ease of a quick button. However, it is not safe and do not recommend on any level until PayPal thinks about changing their protection policy.

Cons:

Their policy of fraud protection. I ran into an issue and because the scammers had duped me and advised that the payments needed to go through friends and family option instead of goods and services that’s what I did…which they know does not provide safe protection to people using PayPal.

Roldan
Roldan
Senior Web Designer | Developer in Philippines
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PayPal Never Change All These Years - Still Way Too Complicated To Use!

4.0 3 months ago

Comments: 50-50. I mean, PayPal is very promising. If not only for there bad UX or bad user experience design. They really need to brush this thing up.

Pros:

- Well, PayPal is an institution when it comes to online Payment System. So, I like it that they are there giving me options when all other options fail.- I was able to use PayPal personally and in business without much issue about security and othe disputes.- I was able to use it with my Website Projects, when clients needs a quick payment integration without much fuss on the buying side of things

Cons:

- PayPal is still way too complicated to integrate with WordPress. There are times that you just need to enter email and password, and it gets integrated. Sometimes, it takes you a day or two to be able to do it.- Still not user friendly. Deskop and Mobile version needs UX Design revamp. The conversion between currencies in your account still confusing. Sometimes you fund appears as US Dollar, sometimes it appears as your native currency. - sandboxing dashboard and account pretty much looks like your active/live account. The only way you notice you are in a sandbox is when you see the domain says "sandbox.paypal.com". In contrast with Stripe, where it sends you a contrasting feedback that says "Testing Account" - you won't be able to miss it out.- Currency Conversion is NOT at par with the current market exchange rate! Sometimes, the exchange is two dollar short.