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choose better software
Userpilot
What Is Userpilot?
Userpilot is a no-code product growth platform that allows product and CS teams build personalized in-app onboarding and engagement experiences, view insightful product analytics, and deploy user feedback surveys. Ready to increase growth metrics at every stage of the user journey? Talk to us about how we can help you with improving trial to paid, feature adoption, new feature releases, and user retention.
Who Uses Userpilot?
Product, UX, Product Marketing and Customer Success teams.
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Reviews of Userpilot
Amazing product and company!
Comments: We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month. The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long. If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!
Pros:
Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.
Cons:
At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.
Alternatives Considered:
It's easy to set up and use Userpilot.
Comments: I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be.
Pros:
I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.
Cons:
Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.
Mediocre product, and awful customer service
Comments: Mediocre software that didn't provide my business with any real value and it was a pain to cancel.
Pros:
I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.
Cons:
Price is outrageous and customer service is awful.
Alternatives Considered:
Increases engagement
Comments: I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics.
Pros:
I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user.
Cons:
There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out.
Alternatives Considered:
Great service team
Comments: So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team.
Pros:
The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself.
Cons:
There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered.
