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What Is Jane?
Meet Jane. 👋
A secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses.
Jane offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more.
Check out jane.app to learn how Jane can help you delight your clients while reducing your admin workload.
Who Uses Jane?
Jane is a powerful practice management software that helps practice owners streamline their daily workflows. Manage your scheduling, charting, insurance, and billing, all without having to leave Jane.
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Jane
Reviews of Jane
Jane in the most clinician friendly patient charting app
Comments: Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.
Pros:
We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.
Cons:
One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.
Jane Software Response
11 months ago
Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team
Grateful for Jane
Comments: The best office software I've used. Really pleased with Jane!
Pros:
The customer service is amazing, so many smart and competent people work there! The software is so intuitive and so easy to use.
Cons:
After I enter dollar amounts in the EOB and save it, I then have to refresh the billing screen to reflect the new dollar amount and pay off the amount. It's not a problem, but it's just an extra step in receiving a payment.
Jane Software Response
2 months ago
Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support. Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face: -Caitlin, on behalf of Jane
This is not a software solution for a US based insurance billing practice.
Comments: Frustrating.
Pros:
If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
Cons:
We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened. Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up. Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request". I'm currently looking for a replacement.
Jane Software Response
4 years ago
Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team. A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248 The section about the insurance billing change is linked in the description. In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that! Alison - Co-Founder for Jane
Alternatives Considered:
Great product for booking clients
Comments: I used Jane for about a year and really liked the software. I just switched to another office that was using ClinicSense and liked some of the features better that ClinicSense had to offer.
Pros:
The ease of use. The aesthetic of the interface. The wait list option for clients.
Cons:
The price. There was no weekly mass email option to help fill available appointments.
Alternatives Considered:
Jane App Review
Comments: The Jane experience has been fantastic. Great service combined with a flexible platform and low price checks most of needs.
Pros:
Jane has the best customer service I have ever experienced. The phone wait is usually less than 3 minutes. The agents are knowledgeable and they will spend as much time as necessary to solve your issues. While not perfect, Jane is very flexible and can accommodate most user requirements.
Cons:
The memberships expire after a maximum of 52 billing periods and memberships can only include 1 type of service. If you want to sell clients multiple services to a client, you must sign them up for multiple memberships.