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What Is Jane?

Jane is a secure, all-in-one EHR designed to help chiropractors speed up their daily admin tasks.

We also understand that each practice has unique workflows, and with features like electronic charting, intuitive scheduling, integrated payments, and insurance management, Jane is loved for its flexibility and ease-of-use.

Jane is also cloud-based, so you’ll have access to your information from anywhere you have an internet connection.

Check out jane.app to learn more.

Who Uses Jane?

Jane is a powerful practice management software that helps practice owners streamline their daily workflows. Manage your scheduling, charting, insurance, and billing, all without having to leave Jane.

Jane Software - Jane Reporting
Jane Software - Jane Appointment Reminders
Jane Software - Jane Online Group Appointments
Jane Software - Jane Patient Charts
Jane Software - Jane Online Booking

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Reviews of Jane

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michelle
Michelle
Physical Therapist and Health Coach in US
Verified LinkedIn User
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Support team are top notch professionals

5.0 last month New

Comments: Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.

Pros:

When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from [sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it. I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.

Cons:

I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.

Jane Software Response

4 weeks ago

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best? Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic. We are so lucky that you chose Jane and we hope there are many more years ahead of working together. -Caitlin on behalf of Jane

Tanya
Owner and Acupuncturist in US
Alternative Medicine, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

5+ years experience with Jane

4.0 2 months ago

Comments: I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Pros:

Charting templates and scheduling are the best features.

Cons:

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

Jane Software Response

last month

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it. We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Zahra
Psychotherapist in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Psychotherapist

3.0 2 months ago New

Pros:

The payment didn't go through. We have difficulty going live

Cons:

Reminder and invoices were made. Reflection on the service was good

Jane Software Response

last month

Hey Zahra, appreciate you taking the time to leave a review, though it’s tough to hear you faced challenges going live. Starting with new software often has a learning curve which is why our team is always here to help! We're dedicated to sorting things out for you so we’d be happy to get an Account Setup Consultation booked with you. Feel free to reach out to our team at [email protected]. Also, join our Jane App Community Group on Facebook - it's a fantastic resource for learning and connecting with other users. :) We're hopeful we can turn your three-star review into a four or five-star in time, but we’ll keep working on the never-ending journey of improving, but remember we're here to assist you in getting comfortable with Jane. :) Caitlin on behalf of the Jane Team

Shannan
RMT and clinic owner in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Ease of practice

5.0 2 months ago

Comments: Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.

Pros:

The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.

Cons:

Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.

Jane Software Response

2 months ago

Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic. Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :) Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together! -Caitlin on behalf of the Jane team

Mathilde
Chiropractor in UK
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Jane is the best software i've ever used!

5.0 4 weeks ago New

Comments: I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me.

Pros:

The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.

Cons:

I wish they offered it in the country I am moving to.

Jane Software Response

2 weeks ago

Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck! -Caitlin on behalf of the Jane Team