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What Is Tribe?

Tribe is a community platform that empowers businesses to build unique and thriving customer communities. It is popular for its customizability using a block-based builder, an app ecosystem to enhance the community, direct third-party integrations, and tools to embed the community into products and websites. Drive customer success, strengthen customer relationships, and improve retention with a branded community powered by a robust collection of human interaction best practices.

Who Uses Tribe?

Perfect for software companies, consumer product and services companies, e-commerce stores, online training and education companies

Where can Tribe be deployed?

Cloud-based
On-premise

About the vendor

  • Tribe
  • Located in Toronto, Canada
  • Founded in 2018

Tribe support

  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

Tribe pricing

Starting Price:

US$599.00/month
  • Yes, has free trial
  • No free version

Tribe does not have a free version but does offer a free trial. Tribe paid version starts at US$599.00/month.

Pricing plans get a free trial

About the vendor

  • Tribe
  • Located in Toronto, Canada
  • Founded in 2018

Tribe support

  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

English

Tribe videos and images

Tribe Software - Everything you need to create an engaging customer community.
Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates.
Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.
Tribe Software - Build a robust community structure with Spaces — categorize content and connect members with shared interest.
Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices.
View 5 more
Tribe Software - Everything you need to create an engaging customer community.
Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates.
Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.
Tribe Software - Build a robust community structure with Spaces — categorize content and connect members with shared interest.
Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices.

Features of Tribe

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Cataloging/Categorization
  • Collaboration Tools
  • Communication Management
  • Content Management System (CMS) Software
  • Customer Engagement Software
  • Customer History
  • Discussions / Forums
  • Full Text Search
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Live Chat Software
  • Media Library
  • Member Directory
  • Membership Management Software
  • Moderation
  • Onboarding Software
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Social Media Integration
  • Social Promotion
  • Text Editing
  • Usage Tracking/Analytics
  • User Profiles

Alternatives to Tribe

Strengthen community engagement and grow fully branded private communities with Hivebrite's all-in-one community management platform. Learn more about Hivebrite
Workplace connects everyone in an organization using familiar Facebook features like chat, video calling, posts and groups.
Higher Logic Thrive is a powerful yet simple member experience solution, improving interactions across the member lifecycle.
Open-source tool that helps businesses build community websites inside WordPress, manage user profile fields, and connect with friends.
Customer support system that helps track your website and visitor's statistics.
Webex Events (formerly Socio) powers flexible, end-to-end virtual, in-person and hybrid event experiences. Learn more about Webex Events (Formerly Socio)
GatherContent is a Content Operations Platform that helps teams produce effective content, at scale. Learn more about GatherContent
Community platform which provides forums and commenting for any site through automated setup.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.

Reviews of Tribe

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
78%
4
21%
3
1%
Harriet
Harriet
Marketing Manager in Canada
Verified LinkedIn User
Computer & Network Security, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Launched our mobile community within 2 weeks!

5.0 3 years ago

Comments: We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros:

In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons:

There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Alternatives Considered: Hivebrite and Higher Logic Vanilla

Reasons for Switching to Tribe: The comprehensiveness of the API, modularity, and the ability to customize the community experience.

Tribe Response

3 years ago

Hi Harriet, We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites. We'll continue to improve our API and documentation.

Nick
Nick
Senior Customer Success Manager in US
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

From MVP to MVP, Tribe is the gift that keeps on giving

5.0 6 months ago

Comments: Tribe is helping bringing a sense of community to the wonderful users of Proposify. It allows me to connect with our customers on a deeper level and find out what makes them successful, while being able to drive that sense of unity home all at once. For the cost, I am blown away at what you get. I would easily pay double what they ask (but don't tell em)

Pros:

I'm brand new to the SaaS community space, and honestly, Tribe was the right decision. I looked at some competitors that offered similar things, but at 2x the cost. I couldn't believe how incredible Tribe for the value.

Cons:

Again, when I bought the software, it had a long way to go. But it's made incredible strides since then, and I'm glad I purchased! Truly took it from an MVP software to THE MVP software in community engagement. Huge props to the product team, they have their heads screwed on straight.

Alternatives Considered: Webex Events (Formerly Socio)

Reasons for Switching to Tribe: Price! Features were less robust without question, but they are improving substantially on that. I'm pumped at what it will look at in the next 90 days, but price was the deciding factor.

Jennifer
Customer Success and Community Manager in Canada
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Can't recommend Tribe enough!

5.0 2 months ago

Pros:

Having access to Tribe's Campfire where community managers like myself can receive a quick response from the Tribe team to help troubleshoot issues, and learn the latest updates from [SENSITIVE CONTENT] has been a huge benefit to using Tribe. The customizability has allowed us to perfectly align our community with our brand. Can't recommend Tribe enough!

Cons:

There are features such as adding all existing members to new spaces all at once, that I'd love to see implemented which would make sure no content goes unseen.

Verified Reviewer
President & Founder in US
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

F Minus on the most important feature - posting and commenting

3.0 2 years ago

Comments: Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.

Pros:

It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.

Cons:

Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.

Tribe Response

2 years ago

Dear Anonymous Client, We appreciate that you took the time to post this review and found Tribe easy-to-use. However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types. Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post". Best, Team Tribe

Khothatso
Khothatso
Freelancer in South Africa
Verified LinkedIn User
E-Learning, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent platform to use for community building

5.0 3 months ago

Pros:

Tribe is an amazing platform that offers an opportunity for community building and engagement. it provides an interactive space and its easy to use. the interface offers simplicity and easier navigation with the option to customize it to suit your needs which is great. I also like that you can integrate it with your existing social media platforms makes it ten times easier to use.

Cons:

In the beginning when we started using it I had integration issues but otherwise I have no complaints.