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What Is Tribe?

Tribe is a community platform that empowers businesses to build unique and thriving customer communities. It is popular for its customizability using a block-based builder, an app ecosystem to enhance the community, direct third-party integrations, and tools to embed the community into products and websites. Drive customer success, strengthen customer relationships, and improve retention with a branded community powered by a robust collection of human interaction best practices.

Who Uses Tribe?

Perfect for software companies, consumer online services, e-commerce and retail, influencers, membership associations, incubators and accelerators, alumni groups, startups, and existing forums.

Where can Tribe be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Tribe
  • Located in Toronto, Canada
  • Founded in 2018
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

Tribe pricing

Starting Price:

US$59.00/month
  • Yes, has free trial
  • Yes, has free version

Tribe has a free version and offers a free trial. Tribe paid version starts at US$59.00/month.

Pricing plans get a free trial

About the vendor

  • Tribe
  • Located in Toronto, Canada
  • Founded in 2018
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 225 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 15 others

Tribe videos and images

Tribe Software - Everything you need to create an engaging customer community.
Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates.
Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.
Tribe Software - Build a robust community structure with Spaces — categorize content and connect members with shared interest.
Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices.
View 5 more
Tribe Software - Everything you need to create an engaging customer community.
Tribe Software - Connect customers, facilitate discussions, collect feedback, and share updates.
Tribe Software - Empower your customers to help peers and find solutions from a robust knowledge base.
Tribe Software - Build a robust community structure with Spaces — categorize content and connect members with shared interest.
Tribe Software - Fully mobile responsive design ensures members have access to everything you have to offer across devices.

Features of Tribe

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Cataloging/Categorization
  • Collaboration Tools
  • Communication Management
  • Content Management System (CMS) Software
  • Customer Engagement Software
  • Customer History
  • Discussions / Forums
  • Full Text Search
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Media Library
  • Member Directory
  • Membership Management Software
  • Moderation
  • Onboarding Software
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Social Media Integration
  • Social Promotion
  • Text Editing
  • Usage Tracking/Analytics
  • User Profiles

Alternatives to Tribe

Strengthen community engagement and grow fully branded private communities with Hivebrite's all-in-one community management platform. Learn more about Hivebrite
Vanilla is the most trusted all-in-one customer community solution for those who are serious about delivering exceptional experiences. Learn more about Higher Logic Vanilla
A customized social platform for brands, creators, influencers and communities alike to build a space for YOUR People. Learn more about Honeycommb
Mighty Networks is community software that helps businesses create online courses, develop branded mobile apps, & build online courses. Learn more about Mighty Networks
Used by over 12,000 engagement practitioners around the world, EngagementHQ helps you listen, inform, measure and build community. Learn more about EngagementHQ
Higher Logic Thrive is a powerful, simple solution for member experience, improving interactions member lifecycle stage. Learn more about Higher Logic Thrive
An online community platform for those with common interests to socialize, learn, and collaborate.
InSided is the only customer community platform built for B2B SaaS and subscription-based companies. Learn more about inSided
Disciple enables creators to house their community, memberships & content in their own fully branded community on Web, iOS and Android. Learn more about Disciple

Reviews of Tribe

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
22%
3
1%
Harriet R.
Harriet R.
Marketing Manager in Canada
Verified LinkedIn User
Computer & Network Security, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Launched our mobile community within 2 weeks!

5 2 years ago

Comments: We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros:

In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons:

There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Alternatives Considered: Hivebrite and Higher Logic Vanilla

Reasons for Switching to Tribe: The comprehensiveness of the API, modularity, and the ability to customize the community experience.

Tribe Response

2 years ago

Hi Harriet, We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites. We'll continue to improve our API and documentation.

Nick B.
Nick B.
Senior Customer Success Manager in U.S.
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

From MVP to MVP, Tribe is the gift that keeps on giving

5 3 weeks ago New

Comments: Tribe is helping bringing a sense of community to the wonderful users of Proposify. It allows me to connect with our customers on a deeper level and find out what makes them successful, while being able to drive that sense of unity home all at once. For the cost, I am blown away at what you get. I would easily pay double what they ask (but don't tell em)

Pros:

I'm brand new to the SaaS community space, and honestly, Tribe was the right decision. I looked at some competitors that offered similar things, but at 2x the cost. I couldn't believe how incredible Tribe for the value.

Cons:

Again, when I bought the software, it had a long way to go. But it's made incredible strides since then, and I'm glad I purchased! Truly took it from an MVP software to THE MVP software in community engagement. Huge props to the product team, they have their heads screwed on straight.

Alternatives Considered: Webex Events (Formerly Socio)

Reasons for Switching to Tribe: Price! Features were less robust without question, but they are improving substantially on that. I'm pumped at what it will look at in the next 90 days, but price was the deciding factor.

Verified Reviewer
President & Founder in U.S.
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

F Minus on the most important feature - posting and commenting

3 2 years ago

Comments: Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.

Pros:

It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.

Cons:

Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.

Tribe Response

last year

Dear Anonymous Client, We appreciate that you took the time to post this review and found Tribe easy-to-use. However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types. Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post". Best, Team Tribe

Nguyen van A.
Nguyen van A.
CEO in Vietnam
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

The best community platform

5 3 months ago

Comments: I am moving to the new version and they help my move very fast.
I am very satisfy and always support Tribe.

Pros:

Elegant appearance, many of functions, easy to manage and customize the community.

Cons:

New old version 1.0 is full of function. We are going to move to version 2.0 and it is still lack of some function, especially the language that make my community is more frustrated because our community is not the native English speaker.

Naveenkumar N.
Naveenkumar N.
Performance Test Lead in U.S.
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Grow your community with less effort

4 2 years ago

Comments: Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.

Pros:

Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.

Cons:

On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.

Alternatives Considered: Workplace from Meta

Reasons for Switching to Tribe: Easy setup, affordable pricing, and quick support.