What Is Tribe?
Tribe is a community platform that empowers businesses to build unique and thriving customer communities. It is popular for its customizability using a block-based builder, an app ecosystem to enhance the community, direct third-party integrations, and tools to embed the community into products and websites. Drive customer success, strengthen customer relationships, and improve retention with a branded community powered by a robust collection of human interaction best practices.
Who Uses Tribe?
Perfect for software companies, consumer online services, e-commerce and retail, influencers, membership associations, incubators and accelerators, alumni groups, startups, and existing forums.
Where can Tribe be deployed?
Cloud, SaaS, Web-based
Tribe videos and images
Features of Tribe
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts / Escalation
- Collaboration Tools
- Communication Management
- Content Management System (CMS) Software
- Customer Engagement Software
- Customer History
- Discussions / Forums
- Full Text Search
- Group Management
- Knowledge Base Management
- Media Library
- Member Directory
- Membership Management Software
- Onboarding Software
- Queue Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Social Promotion
- Text Editing
- Usage Tracking/Analytics
- User Profiles
Alternatives to Tribe
Reviews of Tribe
Launched our mobile community within 2 weeks!
Comments: We could see better customer engagement after adding the social component inside our app to help the members connect with each other.
In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.
There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.
Reasons for Switching to Tribe: The comprehensiveness of the API, modularity, and the ability to customize the community experience.
2 years ago
Hi Harriet, We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites. We'll continue to improve our API and documentation.
From MVP to MVP, Tribe is the gift that keeps on giving
Comments: Tribe is helping bringing a sense of community to the wonderful users of Proposify. It allows me to connect with our customers on a deeper level and find out what makes them successful, while being able to drive that sense of unity home all at once. For the cost, I am blown away at what you get. I would easily pay double what they ask (but don't tell em)
I'm brand new to the SaaS community space, and honestly, Tribe was the right decision. I looked at some competitors that offered similar things, but at 2x the cost. I couldn't believe how incredible Tribe for the value.
Again, when I bought the software, it had a long way to go. But it's made incredible strides since then, and I'm glad I purchased! Truly took it from an MVP software to THE MVP software in community engagement. Huge props to the product team, they have their heads screwed on straight.
Alternatives Considered: Webex Events (Formerly Socio)
Reasons for Switching to Tribe: Price! Features were less robust without question, but they are improving substantially on that. I'm pumped at what it will look at in the next 90 days, but price was the deciding factor.
F Minus on the most important feature - posting and commenting
Comments: Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.
It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.
Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.
Dear Anonymous Client, We appreciate that you took the time to post this review and found Tribe easy-to-use. However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types. Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post". Best, Team Tribe
Nguyen van A.
The best community platform
I am moving to the new version and they help my move very fast.
I am very satisfy and always support Tribe.
Elegant appearance, many of functions, easy to manage and customize the community.
New old version 1.0 is full of function. We are going to move to version 2.0 and it is still lack of some function, especially the language that make my community is more frustrated because our community is not the native English speaker.
Grow your community with less effort
Comments: Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.
Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.
On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.
Alternatives Considered: Workplace from Meta
Reasons for Switching to Tribe: Easy setup, affordable pricing, and quick support.