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What Is Aloha EPOS?

Aloha EPOS is a reliable and easy to use restaurant management system which is ideal for bar, hotel and restaurant groups.

It's the total solution and with Aloha you will be able to connect all the elements of running your operations from one single solution so you can concentrate on growing your business.

It includes:
Labour management
Stock control
Centralised data management
Tableside ordering
Loyalty and marketing
And much more!

Who Uses Aloha EPOS?

Aloha is designed to be the total management solution for bars and restaurants. The solution is particularly ideal for group operators looking to manage their whole estate's sales and operations.

Aloha EPOS Software - 1

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Reviews of Aloha EPOS

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
3.7
Features
4.0
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Justyna
Justyna
Manager in US
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Like the table layout on the screen

5.0 4 years ago

Comments: For managers great tool to keep track of all the comps voids labor and etc.

Pros:

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Cons:

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Brian
Brian
Graduate Student (MBA) in US
Verified LinkedIn User
Higher Education Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Make your F&B ePOS work for you the easy way

4.0 5 years ago

Comments: Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros:

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Cons:

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Verified Reviewer
Verified LinkedIn User
Restaurants, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Should Have Stayed in Hardware - Not Good Software

2.0 3 years ago

Comments: I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Pros:

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.

Cons:

This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates. The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for. There is no easy way to pull any of this Marketing information.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great features, Difficult Access

4.0 5 years ago

Comments: My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Pros:

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Cons:

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

Kelly
Kelly
Waitress in US
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

The easiest Point of Sale System of them all to learn and use.

4.0 4 years ago

Comments: What is there not to like about software created for staff of all levels of experience. In previous places of employment, I had worked with the point of sale systems that were so intricate that it took me weeks to fully master all of the features to its operation, so I was a bit worried that Aloha would turn out to be another one of those. Little did I know that this would be the software that made me into the confident server I am today.

Pros:

The Aloha POS System was by far the easiest software I have encountered throughout my work experience in the Food & Beverage Industry. The interface of the actual system itself that I used to enter customer orders into had everything right in front of your eyes on the main page of the screen, which allowed me to enter my orders quickly and accurately. This layout also helped me manage several customers tabs at once without having to jump through several hurdles to do so. Anytime an order needed a modification last minute, I was able to get the system to help in time.

Cons:

There were honestly no features in this software that I came across and questioned its purpose or use. Everything has a place and where that place happens to be just makes sense for the establishment that it is attached to.