Intelocate

Intelocate for Retail

Pros:

The Actions Dashboard simplifies finding the overall status, either by task or by location. With it you as the end user can verify you have completed all that was asked of you. You as the administrator can identify which tasks or locations need further assistance or escalation. All necessary communication can go on right in the portal itself, limiting the need for back and forth emails or phone calls once the team is reviewing and using it regularly. As the majority of our employees work the retail sales floor, being able to review all outstanding issues in one single place is vital to completing tasks on time so those of us in the Corporate Office can get the responses and feedback we need.

Cons:

The product can seem overwhelming at first because it can encompass so much in one portal; if you do not jump on using filters and categories properly, it is easy to get lost. We are also still trying to find the balance on notifications between sending emails to alert us to tasks and being able to have our end users get comfortable enough with the system that they can find all tasks independently.

A productivity game changer for any organization

Comments: As a District Manager, intelocate has improved my ability to do my job. It provides a cleaner interface for execution and validation of the work that my employees do. Given that my territory spans multiple provinces, it can be hard to keep up with critical tasks at every store all at once. Intelocate gives me the ability to manage more efficiently from afar. 10/10

Pros:

Intelocate provides a smooth user experience right from the end user to all critical decision makers within our organization. By providing end to end follow up, our associates have become much more efficient in operating their kiosks. The ability to integrate all of our operations checklists makes the business run smoother, as well as provide strong validation sources. We were able to integrate multiple different aspects of our business into Intelocate, saving us time and providing us a more efficient tool to continue to be at the leading edge of our industry.

Cons:

At the beginning I was bothered by the amount of notifications and uncleared messages - I’m one of those types that can’t stand a red dot on an icon. There are tools within Intelocate to clear things up and make it cleaner, and it overall comes down to simple task execution.

Task and Issue Management

Comments: I've been enjoying my use with it over the past 2-3 years. I have regular scheduled tasks for my stores to address on a weekly basis that I can easily pull necessary data from. I can easily review any and all tasks/issues from stores reported to/from Head Office for easy follow-up, direction, escalation, etc. It overall just helps to better manage cumbersome tasks and issues that would otherwise be flooding my e-mail inbox or having me bombarded with texts and calls.

Pros:

Easy to navigate, sort, assign and execute follow-up on a variety of tasks and/or issues.

Cons:

Mobile functionality at the moment is not great. Web service is the priority use.

Makes it easier to do better

Comments: Intelocate has reduced the time spent dealing with issue resolution across the business. As a result, we have learnt about new issues as users feel more confident (and it takes less time) to log other issues as they come up.

Pros:

Intelocate has streamlined communication from a number of different methods into one platform, enabling us to be able to see what is outstanding and what is overdue in terms of resolution very quickly.

Cons:

Nothing really- the platform is very simple to use.

Intelocate User Review - Danielle from Sunrise Records

Comments: Business problems solved are streamlining communications with stores for supply order requests, maintenance requests. Has greatly helped to reduce requests through email (main objective).

Pros:

I found creating Tasks and creating forms very helpful in my capacity for holding stores accountable. I also enjoy the in-Task chat feature for live updates from stores on the issue in question. I also enjoy the software as it helps to reduce email backlog.

Cons:

I only know if I am receiving new messages in chats with stores by getting email notifications about new messages, which creates email backlog. It would be great if there could be a notification bell or something similar on the main Actions page or similar.