--- description: Learn more about Trengo pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trengo Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo) # Trengo Canonical: https://www.capterra.ca/software/177967/trengo Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/177967/trengo?page=2) > Customer delight always wins. > > Verdict: Rated **4.1/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trengo? Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 26 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Trengo - **Location**: Utrecht, Netherlands - **Founded**: 2015 ## Commercial Context - **Starting Price**: €125.00 - **Pricing model**: Other - **Pricing Details**: Trengo is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. • Grow: €20 per agent per month billled monthly and €16 per agent per month billled annually • Scale: €33 per agent per month billled monthly and €27 per agent per month billled annually • Enterprise: €45 per agent per month billled monthly and €38 per agent per month billled annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Russian, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Greece, Greenland and 29 more ## Features - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Collaboration Tools - Communication Management - Customer Database - Customer Engagement Software - Customer History - Customizable Branding - Email Management Software - Inbox Management - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Personalization Software - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Video Chat - Video Conferencing Software - Workflow Management Software ## Integrations (14 total) - Asana - Gmail - HubSpot CRM - Instagram - Mailchimp - Microsoft Outlook - Pipedrive - Shopify - Slack - Telegram - Trello - Twitter/X - WooCommerce - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software) - [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews) 4. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews) 5. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Multiple sudden changes of price, very unstable (more than doubled)" — 2.0/5 > **Giacomo** | *April 9, 2024* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: Modern-looking, fairly easy to implement. > > **Cons**: Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt. > > Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you). ----- ### "Lots of potential but needs work" — 3.0/5 > **Josey** | *February 28, 2025* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: Having all communications in one place (emails, Instagram messages, phone calls) > > **Cons**: That you can not have "draft" messages saved, that the calls sometimes drop > > Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well. ----- ### "Was not a bad service" — 4.0/5 > **Ericka** | *May 19, 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes. > > **Cons**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages. > > We liked it in the past but no longer use that service and are now trying a different service since the past 3 years. ----- ### "Higher price for fewer features" — 3.0/5 > **Jeffrey** | *May 1, 2024* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Ticket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels. > > **Cons**: Constant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues. > > We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage. ----- ### "Very nice messaging app" — 5.0/5 > **Frits** | *January 27, 2020* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram. > > **Cons**: They changed their pricing plan, with a half year for existing customers. > > Our clients are helped through various channels, served by Trengo ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/177967/trengo?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/177967/trengo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data