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FirstResponse911 logo

FirstResponse911

FirstResponse911 Overview:

What Is FirstResponse911?

FirstResponse911, a secure multi-site CAD-to-CAD solution, provides data interoperability by ensuring that public safety agencies can share 9-1-1 incident data in real time. FirstResponse911 continuously monitors and automatically transfers emergency call data between public safety agencies notifying them of critical 9-1-1 call information as the call progresses.

FirstResponse911 continuously …
• Monitors the 9-1-1 call center CAD
• Provides CAD-to-CAD transfers of call information to the correct partner agency(s)
• Notifies the correct partner agency(s) of critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses
• Provides acknowledgements that data was received by partner agency(s)

FirstResponse911 has saved thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their partner agency(s).

Who Uses FirstResponse911?

Agencies that need to electronically share 9-1-1 incident data in real time with partner agencies (private ambulance companies, Fire/EMS first responders, and mutual aid partners).

Where can FirstResponse911 be deployed?

Cloud-based
On-premise
FirstResponse911 Software - FirstResponse911 App and Incident Overview
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Overall rating

See all reviews
Based on 17 reviews
4.9
Write a Review!

Starting Price

US$5,495.00
Per User, Per Month

Free trial

About the vendor

  • DataTech911
  • Located in Columbia, US
  • Founded in 1998

FirstResponse911 support

  • Chat

Countries available

United States

Languages

English

Features of FirstResponse911

  • Dispatch Monitoring

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Capterra verified reviews for FirstResponse911

Overall rating

4.9
Based on 17 reviews
Write a Review!

Filter reviews (17)

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Don
Communications Center Manager in US
Public Safety, 51–200 Employees
Used the Software for: 2+ years

"Sanford Ambulance"

April 29, 2025
5.0
Fantastic! The software and especially the support is unmatched. CAD vendors should take lessons from FR911, now that's support! [sensitive content hidden] and all the tech team should be commended!
Pros:
The ease and user friendliness of the software. Even though once you set the software up you need to train on it, it is almost self explanatory.
Cons:
Importing trip notes into our CAD. Know this can't be fixed or helped at the moment but still extra steps for dispatchers and sometimes the notes get added to the wrong CFS by human error.
Reviewer Source
Kim
Director in US
Public Safety, 51–200 Employees
Used the Software for: 2+ years

"FirstResponse911"

April 29, 2025
5.0
We have a complicated setup and DataTech was great to work with to set up FirstResponse911 to meet our needs.
Pros:
Expedited response times by sharing CAD information between agencies. Saving minutes by sharing data is saving lives.
Cons:
The only thing I would like to change is the reports. You can access the daily reports the day after and not same day if you need to review something.
Reviewer Source

DataTech911 Response

April 30, 2025

Thank you, Kim! We truly appreciate your business. When FR911 Admin was released as a web page, daily incident reports are now available 4 hours after the incident has been closed.

Karen
Director in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year

"Data flow between agencies CAD's"

April 30, 2025
5.0
Great. Working with [sensitive content hidden] has been a pleasure, and our IT work with their IT happens without skipping a beat.
Pros:
A company that works with you very easily and quickly addresses any items you may want or need. Excellent communication and a good product for CAD sharing.
Cons:
Nothing that I can think of or that comes to mind. Maybe the CAD data flow could be faster.
Reviewer Source
Gloria
Director in US
Public Safety, 11–50 Employees
Used the Software for: 6-12 months

"FirstResponse 911 Works!"

April 29, 2025
5.0
It fulfills its promises with precision and excellence, leaving no room for disappointment.
Pros:
It is fast and performs as expected. I do like the ability to adjust alert tones.
Cons:
It truly lives up to its promises, providing exactly what it guarantees without any surprises.
Reviewer Source

DataTech911 Response

April 30, 2025

Thank you, Gloria! We truly appreciate your business.

Vicki
Director in US
Public Safety, 11–50 Employees
Used the Software for: 2+ years

"Review"

July 21, 2022
5.0
Customer Service is great and proactive.
Pros:
Visible Display and receiving end acknowlegement
Cons:
Does not have 2-way access.
Reviewer Source

DataTech911 Response

July 29, 2022

Thank you for your review.

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